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Jennifer Medina
Jennifer Medina at Universal GENESIS

Jennifer Medina

Service/Body Shop/Parts

Universal GENESIS

12801 S. Orange Blossom Trail
Orlando, FL 32837

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4.4
17 Reviews
4.4

17 Reviews

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17 Reviews of Jennifer Medina

December 29, 2025

Dealership Rating
Employee Rating

Excellent people to work with all around the service center, coffee in the waiting area needs improvement. More

by kvprashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 29, 2025

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 29, 2025

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Employee Rating

Great service. Staff is very friendly and attentive. I love how they keep you updated thru text messages. More

by vicki7584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 29, 2025

Universal GENESIS responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal GENESIS.

December 24, 2025

Dealership Rating
Employee Rating

Told me what was going on and kept me informed very satisfied with visit staff was very helpful and pleasant More

by rdorf7720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 24, 2025

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal GENESIS to be a positive one. Please don't hesitate to reach out if you need anything else.

December 13, 2025

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Employee Rating

Poor communication, not personable. We are used to much better service for high end cars. This is our first time owing a Genesis and we are treated like we own an entry level Hyundai. S More

by Anewman
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon

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Dec 17, 2025

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 12, 2025

Dealership Rating
Employee Rating

Great Services and worries for us and our vehicles maricela is a great Services advisor More

by Amilkar Muniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 13, 2025

Universal GENESIS responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 11, 2025

Dealership Rating
Employee Rating

I’ve been with this dealership for years and everyone is great and helpful. It is a pleasure coming there for my service. More

by onethiamiller28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 11, 2025

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 11, 2025

Dealership Rating
Employee Rating

Very professional and good attention I get a nice car and good payment with my low credit. More

by Wf realty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon , Roy Tavarez

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Dec 11, 2025

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

December 07, 2025

Dealership Rating
Employee Rating

Buena atención m te tratan. Jenny me resolvieron todo, estan pendientes del tiempo y dejarte el carro limpio gracias More

by vegoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon, Justin Salazar , Miguel cajas

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Dec 07, 2025

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 05, 2025

Dealership Rating
Employee Rating

Great service. .very professional They were very knowledgeable I'll recommend Universal Nissan to anyone. More

by gtoro30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Nava, Marikeyla Colon, Justin Salazar

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Dec 05, 2025

Universal GENESIS responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 05, 2025

Dealership Rating
Employee Rating

I bought my vehicle in that dealer. .the staff are very professionally. .they well has the knowledge on the repairs.but also they vacuum and give for the carwash More

by myrtast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Nava, Marikeyla Colon, Justin Salazar

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Dec 05, 2025

Universal GENESIS responded

Thank you for choosing Universal GENESIS. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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