Jennifer Duran | Page 193

A Pleasant Experience Everyone that I worked with when purchasing my car was super friendly and helpful. They were professional and took the time to answer any and all of m Everyone that I worked with when purchasing my car was super friendly and helpful. They were professional and took the time to answer any and all of my questions. They were available by email and phone and were prompt in responding. The were very informative and did not pressure me into purchasing something that I was not wanting. Overall the best dealership I have bought from. More

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First time Subaru buyer My credit score wasn't stellar, but my wife and I wanted an Outback. Jennifer Duran made the deal happen. She is professional and personable. First- My credit score wasn't stellar, but my wife and I wanted an Outback. Jennifer Duran made the deal happen. She is professional and personable. First-rate work ethic. More

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We are now big fans of Subaru! We had a great experience at the Subaru dealership. Initially, I had no intention of buying a car, but Jennifer, our salesperson, and my husband made We had a great experience at the Subaru dealership. Initially, I had no intention of buying a car, but Jennifer, our salesperson, and my husband made me realize it was truly necessary. Jennifer was great. I have bought a car before and felt like the salesperson was just in it for the money, but Jennifer really seemed to care. I felt like I was buying a car from a friend (albeit one with extensive knowledge of the product). More

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2017 Forester Premium Working with Jennifer was a pleasure, she was very knowledgeable and professional, and took the time to explain everything in detail. I would highly r Working with Jennifer was a pleasure, she was very knowledgeable and professional, and took the time to explain everything in detail. I would highly recommend Jennifer to anyone. More

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Quick and Easy Car Purchase I had a car picked out from the website, and going in to buy it was as easy as possible. Upon arriving I received prompt service from Jennifer (who em I had a car picked out from the website, and going in to buy it was as easy as possible. Upon arriving I received prompt service from Jennifer (who emailed me within minutes of my request for more information on the website). She has extremely helpful and accommodating of my busy schedule. Tim in finance also helped make the process as painless as possible. I'm very pleased with my decision to work with Tucson Subaru. More

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super great staff! We had a toddler and infant with us which, in general, makes everyone want to walk in the opposite direction, but everyone was so welcoming and accomm We had a toddler and infant with us which, in general, makes everyone want to walk in the opposite direction, but everyone was so welcoming and accommodating. I think every single staff member took time just to say hi to our children! More

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Pleasant and courteous but still a grueling process I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to bein I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to being a Costco member. I was surprised when the so-called Costco discount was applied to an earlier price on a used Crosstrek which had already been reduced in price by $3000 at some point before I arrived. This seemed a little deceptive. Basically, I was left to negotiate based on on-line guidance about the dealership's actual cost and what would be a great vs. good vs. fair deal. Even then, I wasn't confident that what I was shown as evidence of the dealership's cost actually represented the dealership's out of pocket expense incurred to date for the car. In the end, I felt I negotiated a pretty good deal, but was then unprepared for the "add-ons" presented once I was handed off to one of the financing agents. I should have researched this additional step of the buying process as well as I researched the purchase price. After doing some research, I felt I had made a mistake in agreeing to an extended warranty and an enhanced security system for the car. To Tucson Subaru's credit, they graciously and timely responded to my request to remove the larger of the add-ons (the extended warranty). I will just have to accept the representation that once I'd opted for the customer-activation of the Karr security system, the dealer was on the hook for something reasonably close to what they charged me for it. My research suggests that the dealer cost might be as high as $200 so the $299 they charged didn't seem terrible, though still would be quite a mark-up! Nonetheless, the process of modifying the contract to remove the extended warranty was pretty painless proving that it doesn't hurt to ask. I am hopeful that my experience with service while my Crosstrek is under warranty will be as positive. More

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very good experience, no pressure,delightful ,helpful I started with Jennifer Duran on the internet and then met her at Tucson Subaru. She was very knowledgeable and guided me with my selections with pat I started with Jennifer Duran on the internet and then met her at Tucson Subaru. She was very knowledgeable and guided me with my selections with patience and care. When I finally decided on the Forester, it was because of her explanations of the safety features and options available. Jennifer has made this car buying enjoyable. Then to the sales manager; dreaded necessity that I had to endure in the past. Wow! Was this ever different. Louie Ascencio was great. We discussed the Subaru extended service plan and I added it. These were great people that helped me get the car I needed. Happy customer, Frank Grannis More

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Friendly, helpful, and honest This is the third transaction I've made at Tucson Subaru: one purchase, and two leases. The experience is, in a word, exceptional. The staff have al This is the third transaction I've made at Tucson Subaru: one purchase, and two leases. The experience is, in a word, exceptional. The staff have always been friendly and have worked to get me into the right car for the right price. Jennifer was warm and helpful and let me take all the time I needed to make the right decision. Tim in the finance department made the process fun: yes, I said it, fun! As long as I have experiences like this at Tucson Subaru, I will be a die-hard customer. Thank you, Subaru! More

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Great First Car Purchase Experience! Overall Great Staff Jennifer and Curt were very honest and easy going with the whole process. The Subaru Team in Tucson is a very Great team overall, Overall Great Staff Jennifer and Curt were very honest and easy going with the whole process. The Subaru Team in Tucson is a very Great team overall, the service they provide is outstanding, and courteous as well as professionl. Great Store Overall and I Highly Recommend Subaru of Tucson! Thank you again!! More

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