Jennifer Duran | Page 192

Pleasant and courteous but still a grueling process I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to bein I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to being a Costco member. I was surprised when the so-called Costco discount was applied to an earlier price on a used Crosstrek which had already been reduced in price by $3000 at some point before I arrived. This seemed a little deceptive. Basically, I was left to negotiate based on on-line guidance about the dealership's actual cost and what would be a great vs. good vs. fair deal. Even then, I wasn't confident that what I was shown as evidence of the dealership's cost actually represented the dealership's out of pocket expense incurred to date for the car. In the end, I felt I negotiated a pretty good deal, but was then unprepared for the "add-ons" presented once I was handed off to one of the financing agents. I should have researched this additional step of the buying process as well as I researched the purchase price. After doing some research, I felt I had made a mistake in agreeing to an extended warranty and an enhanced security system for the car. To Tucson Subaru's credit, they graciously and timely responded to my request to remove the larger of the add-ons (the extended warranty). I will just have to accept the representation that once I'd opted for the customer-activation of the Karr security system, the dealer was on the hook for something reasonably close to what they charged me for it. My research suggests that the dealer cost might be as high as $200 so the $299 they charged didn't seem terrible, though still would be quite a mark-up! Nonetheless, the process of modifying the contract to remove the extended warranty was pretty painless proving that it doesn't hurt to ask. I am hopeful that my experience with service while my Crosstrek is under warranty will be as positive. More

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very good experience, no pressure,delightful ,helpful I started with Jennifer Duran on the internet and then met her at Tucson Subaru. She was very knowledgeable and guided me with my selections with pat I started with Jennifer Duran on the internet and then met her at Tucson Subaru. She was very knowledgeable and guided me with my selections with patience and care. When I finally decided on the Forester, it was because of her explanations of the safety features and options available. Jennifer has made this car buying enjoyable. Then to the sales manager; dreaded necessity that I had to endure in the past. Wow! Was this ever different. Louie Ascencio was great. We discussed the Subaru extended service plan and I added it. These were great people that helped me get the car I needed. Happy customer, Frank Grannis More

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Friendly, helpful, and honest This is the third transaction I've made at Tucson Subaru: one purchase, and two leases. The experience is, in a word, exceptional. The staff have al This is the third transaction I've made at Tucson Subaru: one purchase, and two leases. The experience is, in a word, exceptional. The staff have always been friendly and have worked to get me into the right car for the right price. Jennifer was warm and helpful and let me take all the time I needed to make the right decision. Tim in the finance department made the process fun: yes, I said it, fun! As long as I have experiences like this at Tucson Subaru, I will be a die-hard customer. Thank you, Subaru! More

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Great First Car Purchase Experience! Overall Great Staff Jennifer and Curt were very honest and easy going with the whole process. The Subaru Team in Tucson is a very Great team overall, Overall Great Staff Jennifer and Curt were very honest and easy going with the whole process. The Subaru Team in Tucson is a very Great team overall, the service they provide is outstanding, and courteous as well as professionl. Great Store Overall and I Highly Recommend Subaru of Tucson! Thank you again!! More

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Left happy Intended to purchase a used Forester and left with a 2017 that I was able to afford with the .9% interest. Very happy. Enjoying roses. Intended to purchase a used Forester and left with a 2017 that I was able to afford with the .9% interest. Very happy. Enjoying roses. More

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Heard my needs Jennifer my sales associate was professional and very personable. She listened to what I was looking for and considered my auto priorities . If yo Jennifer my sales associate was professional and very personable. She listened to what I was looking for and considered my auto priorities . If you are looking for knowledgable, And forthright person that you can trust ASK for JENNIFER DURAN. She made my car purchase experience easy and we actually had fun. It was an honor have Jennifer help my with purchase. From start to finish with staff and dog and people friendly ,facility all your needs are cared for Beyond my expectations. And I have a great car to drive Thank you all. More

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Great experience I worked with Jennifer Duran to purchase a pre-owned vehicle from Tucson Subaru. She was a pleasure to work with and I would totally recommend her to I worked with Jennifer Duran to purchase a pre-owned vehicle from Tucson Subaru. She was a pleasure to work with and I would totally recommend her to anyone in the market for a new or used car. More

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New Car I have bought a few new cars and this experience was by far the easiest and quickest. Jennifer Duran was professional and very detailed oriented to ma I have bought a few new cars and this experience was by far the easiest and quickest. Jennifer Duran was professional and very detailed oriented to make sure that I got the car and extras I wanted. Traci Roberts also made it possible to get the payment I wanted and still get exactly what I wanted. I got an awesome deal and I will probably buy my next car here in the future and would recommend them to all my friends and family. More

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Wonderful experience, again! This was my 2nd time purchasing a new vehicle at Tucson Subaru. I always feel welcome at this dealership, and am treated very well. I highly recommend This was my 2nd time purchasing a new vehicle at Tucson Subaru. I always feel welcome at this dealership, and am treated very well. I highly recommend them! More

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Bought a new Forster Just a great experience overall. From the promptness of the online response to my inquiry to the actual shopping for the new Forester. The service, fr Just a great experience overall. From the promptness of the online response to my inquiry to the actual shopping for the new Forester. The service, from the car loaner provided to addressing the recall concerns, installation of parts. Everything was a great experience. Staff was friendly and helpful. More

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