Jennifer Chasse

⭐ 1 Star I had a very disappointing experience at Brandon Honda’s service department. Despite having a scheduled appointment, I was not approached or acknowledged when I arrived. I came in for a r Brandon Honda’s service department. Despite having a scheduled appointment, I was not approached or acknowledged when I arrived. I came in for a routine oil change and to address a check engine light that had already been diagnosed by another Honda dealership. Before even inspecting my vehicle, the service advisor, Tom, attempted to upsell me a $6,000 “100k maintenance package” consisting of parts replacements and labor—without first evaluating the condition of the car. This immediately raised concerns about transparency and integrity. When I asked about resolving the check engine light, I was told I would need to pay $265 for another diagnostic fee, even though the issue had already been diagnosed by a Honda dealership. I was informed there were no notes in their system because it was done at a different Honda location, which points to a serious lack of communication between dealerships—and the customer is expected to pay the price for that disconnect. I was also quoted $600 for a spark plug replacement, with spark plugs priced at $54.99 each (not including labor), despite the same NGK spark plugs retailing for a fraction of that cost. The pricing felt excessive and intentionally inflated. The overall experience relied heavily on scare tactics and aggressive upselling, rather than honest assessments and customer-focused service. Multiple service recommendations were made without even looking at the vehicle. If you’re comfortable paying well above market rates and being pushed into unnecessary service packages, this may be the place for you. Otherwise, I strongly recommend seeking service elsewhere. More

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I bought a type r last year with extended warranty and Honda courtesy vehicle program. I got a flat from a pothole and it takes 3 days for tire now they are charging me for a rental because “people are to Honda courtesy vehicle program. I got a flat from a pothole and it takes 3 days for tire now they are charging me for a rental because “people are totaling the rentals”. This is my second type r I have bought from here and they never have tires in stock the numerous times I have had to replace a tire (this is common for these cars because of the small tire). I’ve had numerous occasions with there techs disabling my GPS and speeding in my car, taking my car for test drives not needed while I had suspension issues. The experience I had with this dealership is Horrible, and continues to get worse. More

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The salesman made promises and then wouldn’t communicate with us after the sale. Service team took care of it when he tried to ignore us with us after the sale. Service team took care of it when he tried to ignore us More

by LUCHIESB2 Verified Customer Verified Customer

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They really helped take care of my new used car and clean up the promises made by the sales department up the promises made by the sales department More

by LUCHIESB2 Verified Customer Verified Customer

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Great service, thank you for all the support and make everything in your power to make me feel comfortable everything in your power to make me feel comfortable More

by leonciocast Verified Customer Verified Customer

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My sales associate was very helpful with my concerns and had me in and out. had me in and out. More

by Burneycamille Verified Customer Verified Customer

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Good good good good so so so so so so so so so so so good More

by Kathy48 Verified Customer Verified Customer

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Always a perfect visit when we go in for service. We have never had a bad experience. We have never had a bad experience. More

by james.g.vaughan Verified Customer Verified Customer

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Clean, courteous, efficient, great coffee, shuttle bus service fantastic. Drop off and pick up was wonderful. service fantastic. Drop off and pick up was wonderful. More

by SHERRYLELLER Verified Customer Verified Customer

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Anthony Johnson and Peter Tollinchi are my two go-to service reps at the dealership. They care for my 2017 Honda Accord as if the vehicle were their own. Over 140k miles and my car is still going strong service reps at the dealership. They care for my 2017 Honda Accord as if the vehicle were their own. Over 140k miles and my car is still going strong! Thanks guys <3 More

by tolleb.balcony989@passmail.net Verified Customer Verified Customer

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