Jennifer Chasse

Service center didn't want to honor my warranty for my tire so instead they sent me on my with a nail in my tire. I should do a voluntary repossession for the xxxxty service! tire so instead they sent me on my with a nail in my tire. I should do a voluntary repossession for the xxxxty service! More

by eddyrza31 Verified Customer Verified Customer

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I purchased my Honda Accord brand new in 2018. My Honda now has only 65,000 miles on it. The Check Engine light came on, so I towed my car to the Honda dealership in Brandon. The technician Jason My Honda now has only 65,000 miles on it. The Check Engine light came on, so I towed my car to the Honda dealership in Brandon. The technician Jason informed me that it would be $250 to do a diagnosis on my vehicle. Lugo, the service technician determined that my head gaskets were blown and sent me a video. Jason called me and informed me that unfortunately this was the worst case scenario and it would cost $6800 to have my head gaskets replaced. Jason said “ Most people trade in and purchase a new car when this happens”I informed Jason that I could not afford $6800 right now or want to buy a new Accord. Later that night, the sales department called me and texted me trying to sell me a new car. The next day I had my car towed to a family mechanic where they did a thorough diagnostic and determined there was nothing wrong with my head gaskets and all I needed was spark plugs. I called Honda and spoke to the manager Jennifer and told her what happened and she said she would refund my $250 diagnostic fee if I came in and had them look at the car again. I agreed as long as I could watch the process in person. Jennifer had the lead technician do another diagnostic on my car and it was determined that in fact, there wasn’t anything wrong with my head gaskets. So basically Honda tried to steal $6,800 from me. The only thing Jennifer offered me for loss of work, loss of sleep, anxiety, tow trucks was an apology. I am sure This Honda dealership does this all the time. Scares people and to Paying for services they do not need and or purchasing new vehicles. Please be aware! More

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I brought my vehicle for an oil change, tire rotation, and induction service. I had an appointment and at check-in was told that it would take approximately 3 hours. It was six hours later when my car was and induction service. I had an appointment and at check-in was told that it would take approximately 3 hours. It was six hours later when my car was finished. It had not been washed but I was happy to get on my way. Immediately after pulling out onto 60 the rear end began violently shaking. I immediately returned to the dealership, told them what was happening, and they took it back into the service bay. Approximately 20 minutes later they pulled it back around and when I asked what happened they explained that one of the wheels had not been correctly mounted, leading to the imbalance. I'm going to take my vehicle (and the other Honda in our house) to a different dealer moving forward and I am going to get my car inspected to see if any damage was done. Correctly putting wheels back on vehicles feels like a basic part of the job. More

by formula1matt Verified Customer Verified Customer

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They did a great job and took care of my AC under the extended warranty with no headaches. extended warranty with no headaches. More

by wjbrown831989 Verified Customer Verified Customer

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The service was faster than anticipated. Kyle was very helpful and I got a good ride back to honda Kyle was very helpful and I got a good ride back to honda More

by utina.world Verified Customer Verified Customer

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Very good service kwik and easy short wait time and very friendly good clean eating area friendly good clean eating area More

by williamdurrell8 Verified Customer Verified Customer

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Jenn the service manager called and heard my concerns about my service visit. She went above and beyond and I’m thankful she reached out to me. about my service visit. She went above and beyond and I’m thankful she reached out to me. More

by Kesler5 Verified Customer Verified Customer

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Great service. Love Jenn Chasse, Chris Irwin and Stephanie. What a team ! Answered all concerns and so professional. Love Jenn Chasse, Chris Irwin and Stephanie. What a team ! Answered all concerns and so professional. More

by SBTROSFELD Verified Customer Verified Customer

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Abbes was excellent along with Jessica Counts. Their follow up was quick and effective. Abbes was straightforward in handling the sales transaction. Their follow up was quick and effective. Abbes was straightforward in handling the sales transaction. More

by DONDINA11 Verified Customer Verified Customer

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Everyone was professional and courteous. My wait time was allot less than I expected.. Thank you My wait time was allot less than I expected.. Thank you More

by haydeedd0526 Verified Customer Verified Customer

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