Jennifer Chasse
Jennifer Chasse at Brandon Honda
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Jennifer Chasse

Service Manager

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.6
293 Reviews

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4.6

293 Reviews

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293 Reviews of Jennifer Chasse

March 30, 2025

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Service center didn't want to honor my warranty for my tire so instead they sent me on my with a nail in my tire. I should do a voluntary repossession for the xxxxty service! More

by eddyrza31
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Recommend Dealer
No

March 25, 2025

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I purchased my Honda Accord brand new in 2018. My Honda now has only 65,000 miles on it. The Check Engine light came on, so I towed my car to the Honda dealership in Brandon. The technician Jason More

by 1Robert.Huerta
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Recommend Dealer
No
Mar 25, 2025

Brandon Honda responded

Robert, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you’ve encountered. We understand how stressful car repairs can be, especially when you’re faced with unexpected costs, and we regret that your experience led to feelings of distrust. After reviewing your case, we’d like to clarify that our goal is always to provide the best possible service and accurate diagnostics. We take situations like yours seriously and have ensured that additional steps are taken to prevent similar issues moving forward. We’re glad that you were able to have the issue resolved with your family mechanic and that the necessary repairs were much less extensive than initially anticipated. We also understand that the situation caused you undue stress, and we’ve refunded your diagnostic fee as promised. Additionally, we refunded the cost of your tow from the shop where the spark plugs were replaced as compensation for your time and inconvenience. While you were in to recheck with our Service Manager and Shop Foreman, we examined the vehicle to check for coolant leaks. After thoroughly inspecting the cylinder head walls, we did not find any coolant present at that time. Coolant leaks may occur only under certain conditions, such as when the engine is under specific pressure or temperature. It’s possible that a minor leak had been occurring, but since the spark plugs had been replaced, the conditions necessary for the leak to manifest (like engine heat or pressure) did not occur during the follow-up inspection. As a result, coolant wasn’t visible, even if it had been present earlier. We truly value your feedback and are committed to making improvements based on your experience. Our team is always here to provide support and help you with any future needs, and we hope to have the opportunity to regain your trust. If there’s anything else you’d like to discuss or any further questions you have, please don’t hesitate to reach out. Thank you, Rachel Van Hart Fixed Operations Director rvanhart@brandonhonda.com 813-952-6277

Mar 25, 2025

Brandon Honda responded

Thank you again for your feedback. We're glad to hear that your Honda performed well on your trip to Georgia and back. We truly regret that you feel the need to share your experience in such a negative light, and we understand your frustration with the situation. We want to clarify that the pricing you were quoted for the head gasket repair was based on the diagnosis provided by our technicians at the time. We understand that repair costs can vary, and we always aim to offer transparent and competitive pricing. Regarding the tow and inconvenience, our Service Manager reached out to you via email to request the receipt for the tow so we could process your reimbursement. We are committed to ensuring that you are compensated for your time and expenses. We again apologize for any stress this situation may have caused and understand your decision to seek service elsewhere. We value every customer and their experience with us, and we will continue working on improving our processes. Thank you again for sharing your thoughts, and if you ever decide to give us another opportunity in the future, we’d be happy to assist you. Thank you, Rachel Van Hart Fixed Operations Director rvanhart@brandonhonda.com 813-952-6277

Mar 25, 2025

1Robert.Huerta responded

I just got back from a mini vacation and drove my Honda from Tampa to Georgia and back. No issues. Even if my heads needed to be replaced, which they never did. Honda wanted to charge me 6,800 for a repair that Other Mechanics charge at the most 3,500. I also wasn’t Compensated for the tow truck or my inconvenience. That is incorrect. I will not bring my Car back to your dealership and will spread the word to watch out for Brandon Honda.

March 16, 2025

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I brought my vehicle for an oil change, tire rotation, and induction service. I had an appointment and at check-in was told that it would take approximately 3 hours. It was six hours later when my car was More

by formula1matt
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Recommend Dealer
No
Mar 17, 2025

Brandon Honda responded

Dear Formula1matt, Thank you for taking the time to share your experience. I sincerely apologize for the extended wait time and, more importantly, for the issue with your wheel installation. Safety and attention to detail are top priorities in our service department, and I understand how concerning and frustrating this must have been for you. I appreciate you bringing this to our attention, and I will be addressing this issue directly with our team to ensure this does not happen again. If you have any concerns following your inspection or if there's anything I can do to assist, please reach out to me at 813-664-1234 or rvanhart@brandonhonda.com. I regret that we did not provide the level of service you deserve, and I appreciate your feedback as we work to improve. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

March 15, 2025

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They did a great job and took care of my AC under the extended warranty with no headaches. More

by wjbrown831989
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Broome

February 28, 2025

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The service was faster than anticipated. Kyle was very helpful and I got a good ride back to honda More

by utina.world
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Lampp

February 14, 2025

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Very good service kwik and easy short wait time and very friendly good clean eating area More

by williamdurrell8
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Recommend Dealer
Yes

February 11, 2025

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Jenn the service manager called and heard my concerns about my service visit. She went above and beyond and I’m thankful she reached out to me. More

by Kesler5
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Recommend Dealer
Yes

February 10, 2025

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Great service. Love Jenn Chasse, Chris Irwin and Stephanie. What a team ! Answered all concerns and so professional. More

by SBTROSFELD
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Irvin

January 30, 2025

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Abbes was excellent along with Jessica Counts. Their follow up was quick and effective. Abbes was straightforward in handling the sales transaction. More

by DONDINA11
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Recommend Dealer
Yes

Other Employees Tagged: Travis Bedell, Abbes Rahal , Youssef Chhab. 5 stars.

January 26, 2025

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Everyone was professional and courteous. My wait time was allot less than I expected.. Thank you More

by haydeedd0526
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Broome

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