

Employee Video
293 Reviews
Write a Review293 Reviews of Jennifer Chasse
March 30, 2025
Service center didn't want to honor my warranty for my tire so instead they sent me on my with a nail in my tire. I should do a voluntary repossession for the xxxxty service! tire so instead they sent me on my with a nail in my tire. I should do a voluntary repossession for the xxxxty service! More
Other Employees Tagged: Joel Bjornstad, Augustine Cardona, Juan Conteras, Ryan Broome, Ryan Foster, Steve Correia, Travis Bedell, Renee Buford, Suha Akbas
March 25, 2025
I purchased my Honda Accord brand new in 2018. My Honda now has only 65,000 miles on it. The Check Engine light came on, so I towed my car to the Honda dealership in Brandon. The technician Jason My Honda now has only 65,000 miles on it. The Check Engine light came on, so I towed my car to the Honda dealership in Brandon. The technician Jason informed me that it would be $250 to do a diagnosis on my vehicle. Lugo, the service technician determined that my head gaskets were blown and sent me a video. Jason called me and informed me that unfortunately this was the worst case scenario and it would cost $6800 to have my head gaskets replaced. Jason said “ Most people trade in and purchase a new car when this happens”I informed Jason that I could not afford $6800 right now or want to buy a new Accord. Later that night, the sales department called me and texted me trying to sell me a new car. The next day I had my car towed to a family mechanic where they did a thorough diagnostic and determined there was nothing wrong with my head gaskets and all I needed was spark plugs. I called Honda and spoke to the manager Jennifer and told her what happened and she said she would refund my $250 diagnostic fee if I came in and had them look at the car again. I agreed as long as I could watch the process in person. Jennifer had the lead technician do another diagnostic on my car and it was determined that in fact, there wasn’t anything wrong with my head gaskets. So basically Honda tried to steal $6,800 from me. The only thing Jennifer offered me for loss of work, loss of sleep, anxiety, tow trucks was an apology. I am sure This Honda dealership does this all the time. Scares people and to Paying for services they do not need and or purchasing new vehicles. Please be aware! More
March 16, 2025
I brought my vehicle for an oil change, tire rotation, and induction service. I had an appointment and at check-in was told that it would take approximately 3 hours. It was six hours later when my car was and induction service. I had an appointment and at check-in was told that it would take approximately 3 hours. It was six hours later when my car was finished. It had not been washed but I was happy to get on my way. Immediately after pulling out onto 60 the rear end began violently shaking. I immediately returned to the dealership, told them what was happening, and they took it back into the service bay. Approximately 20 minutes later they pulled it back around and when I asked what happened they explained that one of the wheels had not been correctly mounted, leading to the imbalance. I'm going to take my vehicle (and the other Honda in our house) to a different dealer moving forward and I am going to get my car inspected to see if any damage was done. Correctly putting wheels back on vehicles feels like a basic part of the job. More
March 15, 2025
They did a great job and took care of my AC under the extended warranty with no headaches. extended warranty with no headaches. More
Other Employees Tagged: Ryan Broome
February 28, 2025
The service was faster than anticipated. Kyle was very helpful and I got a good ride back to honda Kyle was very helpful and I got a good ride back to honda More
Other Employees Tagged: Kyle Lampp
February 14, 2025
Very good service kwik and easy short wait time and very friendly good clean eating area friendly good clean eating area More
Other Employees Tagged: Joel Bjornstad, Augustine Cardona, Ryan Broome, Travis Bedell, Renee Buford, Suha Akbas
February 10, 2025
Great service. Love Jenn Chasse, Chris Irwin and Stephanie. What a team ! Answered all concerns and so professional. Love Jenn Chasse, Chris Irwin and Stephanie. What a team ! Answered all concerns and so professional. More
Other Employees Tagged: Christopher Irvin
January 30, 2025
Abbes was excellent along with Jessica Counts. Their follow up was quick and effective. Abbes was straightforward in handling the sales transaction. Their follow up was quick and effective. Abbes was straightforward in handling the sales transaction. More
Other Employees Tagged: Travis Bedell, Abbes Rahal , Youssef Chhab. 5 stars.
January 26, 2025
Everyone was professional and courteous. My wait time was allot less than I expected.. Thank you My wait time was allot less than I expected.. Thank you More
Other Employees Tagged: Ryan Broome
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