Very thorough in trying to resolve problems.
They are experts and the experience shows in how they troubleshoot and communicate with customers. Very happy with the service!
They are experts and the experience shows in how they troubleshoot and communicate with customers. Very happy with the service!
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by asattar03
Service Price Transparency
Jeff Hirthler was great to work with.
He helped me with my issue and it is greatly appreciated. Front desk staff was very helpful.
He helped me with my issue and it is greatly appreciated. Front desk staff was very helpful.
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by MSargent
Service Price Transparency
Overall experience was outstanding, Jeff and his team did
a great job addressing my issue for my car.
a great job addressing my issue for my car.
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by Vic19731
Service Price Transparency
May 02, 2025 -
Mercedes-Benz of Princeton responded
Delivering outstanding customer care with a smile is our top priority! Thank you for your business, and we look forward to seeing you again in the future!
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
Professional staff and service.
.. as always my service appointment was handled smoothly from start to finish.
.. as always my service appointment was handled smoothly from start to finish.
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by Happy Customer
Service Price Transparency
May 02, 2025 -
Mercedes-Benz of Princeton responded
We are super excited that your Mercedes-Benz service experience was a success, and thank you for the sweet review!!!!
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
Jeff was super helpful.
He kept me informed about the status of my repairs. I was totally satisfied with the service.
He kept me informed about the status of my repairs. I was totally satisfied with the service.
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by robertduckett68
Service Price Transparency
Apr 22, 2025 -
Mercedes-Benz of Princeton responded
Providing outstanding customer care with a smile is always a top priority!~ Thank you for your business and we look forward to seeing you again down the road!
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
Smooth transition of dropping my vehicle off for a
scheduled maintenance and receiving a loaner. All concerns addressed, updates of vehicle status received throughout process. All work completed in a
scheduled maintenance and receiving a loaner. All concerns addressed, updates of vehicle status received throughout process. All work completed in a timely manner. No complaints!
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by Lorettasavory
Service Price Transparency
Apr 17, 2025 -
Mercedes-Benz of Princeton responded
Your kind words truly inspire us to elevate our service. At Mercedes-Benz of Princeton, we are dedicated to crafting an unparalleled client experience, and we are delighted to know that our efforts resonated with you during your visit. Thank you for your gracious feedback.
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
Robert Lisi and all those I have communicated with at
Mercedes Benz of Princeton have been outstanding in customer service and very professional.
I had an unexpected issue during the first month of owni
Mercedes Benz of Princeton have been outstanding in customer service and very professional.
I had an unexpected issue during the first month of owning the car and the service not only covered the cost for me, they gave me a really nice welcome gift.
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by joannesavino
Apr 17, 2025 -
Mercedes-Benz of Princeton responded
We are thrilled to hear that you had a great experience working with the Mercedes-Benz of Princeton team. Drive safely, and we hope to see you back soon!~
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
Excellent service, as always!
My service rep, Jeff Hirthler, has been there for me for 11 years. If I were to buy a new car, because of him, I would stick with this dealership.
My service rep, Jeff Hirthler, has been there for me for 11 years. If I were to buy a new car, because of him, I would stick with this dealership.
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by George
Service Price Transparency
Apr 17, 2025 -
Mercedes-Benz of Princeton responded
Thank you for your fantastic service feedback! Thanks again for the 5 Star recommendation for Jeff, and have an amazing week!!
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
Jeff Hurthler and rest of service staff very courteous
and professional. Waiting area clean. Car done timely.
and professional. Waiting area clean. Car done timely.
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by howard.schachter.esq
Service Price Transparency
Apr 10, 2025 -
Mercedes-Benz of Princeton responded
Thank you for the great review! It is our goal to deliver a straightforward and pressure-free servicing experience, and it is wonderful to hear that this was reflected in your time working with us. We hope to see you back again at Mercedes-Benz of Princeton!
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
Jeff is always professional, knowledgeable and very
helpful. He always goes out of his way to provide the best customer service.
helpful. He always goes out of his way to provide the best customer service.
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by gcifellipicerno
Service Price Transparency
Apr 10, 2025 -
Mercedes-Benz of Princeton responded
Happy customers make us happy! Thank you so much for sharing this wonderful feedback about Jeff and our service team. We look forward to assisting you next time at Mercedes-Benz of Princeton.
Robert John Lisi
Client Relations Manager
rlisi@mbprinceton.com
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