Jeff Wessels | Page 14

Absolutely horrible customer service. I called to ask about why my credit was ran more than five times for the purchase of one car. Spoke to Mike Wright and he just spoke over me and got I called to ask about why my credit was ran more than five times for the purchase of one car. Spoke to Mike Wright and he just spoke over me and got extremely loud and unprofessional. Spoke down to me as if i was illiterate. I waited three weeks for a call back left five voicemails for a call back finally received one and he was rude and should not be working with customers. When buying my car went the last day of the month and they said they needed the sale went the next day they added over 5,000 more to the car just because now it’s the beginning of the month. They lost me as a customer for service and referrals. I could only imagine now how the warranty will work so i will be canceling that next ! Would never refer anyone there! More

by HENRIQUEZA05 Verified Customer Verified Customer

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I bought my vehicle at this dealership, but I think since then the quality of service has gone down, especially in the service department then the quality of service has gone down, especially in the service department More

by Vinnette Williams Verified Customer Verified Customer

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Great. Service, I would highly recommend Mall of GA Ford to anyone. I will return for any new car or repair needs. Service, I would highly recommend Mall of GA Ford to anyone. I will return for any new car or repair needs. More

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This place is a rip. Over priced. And I didn't realize I paid 8000 over msrp until it was to late. This should be illegal. Had a loaner vehicle and it broke down on side Over priced. And I didn't realize I paid 8000 over msrp until it was to late. This should be illegal. Had a loaner vehicle and it broke down on side if road. I called and they basically told me to figure it out. My truck is still having the same problems it did when I took it in the first time. Also they have the worst inventory selection around the area. I would not recommend this place to my worst enemy! More

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Starting to have some minor changes in the behavior of my transmission. Was told I would have to leave it for 2-3 weeks to have someone look at it. It was on a lift. They wouldn’t even look for a leak and transmission. Was told I would have to leave it for 2-3 weeks to have someone look at it. It was on a lift. They wouldn’t even look for a leak and check the fluid level. Was told bringing it back in 2 weeks was not an option. Very disappointing. Have been doing business here for 7 years. Everyone that I knew here in service is gone. More

by 2016 F250 @ MOG Ford Verified Customer Verified Customer

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No accountability after the sale is made. Seems to be little to no communication skills. Seems to be little to no communication skills. More

by rbartolanzo Verified Customer Verified Customer

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Everyone was very nice and made buying a new vehicle very easy.and efficient. Awesome experience easy.and efficient. Awesome experience More

by david.wehunt Verified Customer Verified Customer

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Everyone there was extremely nice and i appreciated them keeping there word about holding the car another day just so I could get some other things handled. I also love the text reminder and communication. keeping there word about holding the car another day just so I could get some other things handled. I also love the text reminder and communication. The finance guy was also great and this was best car purchase experience I’ve ever had. Thank you More

by SMORELAND Verified Customer Verified Customer

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I am so happy with GENE, Johnathan, and Elliot for their superb customer service!!! I could not be more happier with my brand new 2022 Ford Maverick!!! superb customer service!!! I could not be more happier with my brand new 2022 Ford Maverick!!! More

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Very professional service staff from intake to cashier. Don't believe bad reviews left by online trolls. Don't believe bad reviews left by online trolls. More

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