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Jeff Rizzi
Jeff Rizzi
Service Director
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
2,040 Reviews
2,040 Reviews
Write a Review2040 Reviews of Jeff Rizzi
January 19, 2025
As a retired disabled two time combat action Marine, I’m disturbed at the way I was treated and the service provided. I requested that the shocks on my Escalade be inspected. I was informed that my rear disturbed at the way I was treated and the service provided. I requested that the shocks on my Escalade be inspected. I was informed that my rear axle differential needed inspecting for leaks as well. I was informed that I would be charged $235 for the inspection and it would be applied towards any service performed. I was told the inspection would take four hours but it took over eight hours and I had to call for results, no one called me. I was told there was over $5600 worth of work on my shocks and rear axle needed. Do to the cost said I could get the rear axle done and the remaining work later, I also ask them to put the $235 towards the work. I was told this could not happen because the axle was separate from the shocks in which I was not told this when I dropped off my vehicle. I felt I was being taken advantage of to pay $235 at the end of the day and no work was completed. Is this how Veterans can expect to be treated at Mark Christopher ? Why wasn’t I provided the entire story when I dropped off my vehicle ? Why did the story change ? Why did it take over eight hours to inspect ? Why wasn’t I call once completed ? As a combat veteran, who place my life on the line for this country on two combat wars, why must I be treated this way ? This was a simple fix, but nothing was accomplished to make my vehicle safe to drive. More
by Cue111
Verified Customer
January 15, 2025
The best sales person, great customer service. The whole team made purchasing a car very easy. The whole team made purchasing a car very easy. More
by adominguez10
Other Employees Tagged: Sam Fakhouri, Robert Garcia , Jackie at service department
January 11, 2025
I want to share my recent experience at the Cadillac service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 20 service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 2024 Escalade Sport, and I had high expectations for how I’d be treated, given the significant investment I made in my vehicle. Unfortunately, the experience fell far below what I would expect from a luxury brand. When I arrived, no one greeted me or explained the process of how things work, which is standard at most service departments I’ve visited in the past. I initially parked, expecting someone to come out and provide guidance, but no one did. I had to take the initiative to go inside, where I was met with blank stares. It was clear that I had to speak up first to get any attention, and even then, the staff did not explain the process clearly. I felt lost, confused, and worst of all, disrespected. The staff’s demeanor was condescending, and I felt they lacked basic courtesy and professionalism. Communication throughout the entire process was poor, and there was no effort to ensure I understood what was happening or to make me feel like a valued customer. I was told the service would take two hours, which I was fine with, but it ended up taking over four hours, with no updates or clear communication along the way. Overall, this was the worst experience I’ve ever had at a car service dealership. As a 42-year-old who has dealt with various service departments over the years, I’ve never felt so dismissed or treated with such a lack of respect. This experience has left me extremely disappointed and upset, especially since I expected more from Cadillac, a brand that should prioritize customer care and respect. I feel it’s important to share this so others are aware of how some customers are treated. Thank you for taking the time to read my experience. More
by Devin Warnshuis
January 09, 2025
The service was outstanding along with the followup. Julie my advisor was exceptional and my car was detailed. Thank you Julie my advisor was exceptional and my car was detailed. Thank you More
by Lisa
Other Employees Tagged: Greg Hess, Nate Heath
January 06, 2025
Greg and Alex were great and made my purchase very easy. It was a great experience It was a great experience More
by jjbohlander
Other Employees Tagged: Greg Hess, Sam Fakhouri, Alex Sarabia
