Jeff Gregoire

Just purchased a 2023 Ram Pro Master from Jeff at Merchants Auto. He was very responsive, and everything went smoothly. Merchants Auto. He was very responsive, and everything went smoothly. More

by shane913 Verified Customer Verified Customer

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I regretted the purchased 10 minutes down the road :( Hard lesson learned! Salesman was ok. Hard lesson learned! Salesman was ok. More

by ABALLOU Verified Customer Verified Customer

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First, I want to say that Jeff was great to work with. He was responsive, friendly and professional from start to finish. However, I have to only give the dealership as a whole a 2-star experience because He was responsive, friendly and professional from start to finish. However, I have to only give the dealership as a whole a 2-star experience because the process was not smooth for me at all. Maybe Merchants doesn't register a lot of cars in Massachusetts, but the entire process took over 3 weeks to complete. There seemed to be a lot of miscommunication between Merchants and the finance partner, First Citizens Bank. The terms of my loan were not fully disclosed at the beginning and kept evolving as the transaction moved along. I felt First Citizens was not fully transparent about their financing fees, nor the timing or other requirements needed to complete this transaction. I was approved for the loan instantly, but then the process really took a turn and I almost pulled the entire deal due to a very rude phone encounter with the representative from First Citizens Bank. In the end, I received my work van and I am happy with the vehicle. But the process was not smooth. I would have to seriously debate whether to use Merchants again for my next commercial vehicle purchase. More

by Brian@holthill.com Verified Customer Verified Customer

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Good service, great response worked with me to get the vehicle we need at the price point we were looking for. vehicle we need at the price point we were looking for. More

by Bill@qcglass.com Verified Customer Verified Customer

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Purchasing my new sprinter van with Merchant Auto was a great experience. They made the whole process very easy and helped me get financing through my busines. Would highly recommend. And a special shout o great experience. They made the whole process very easy and helped me get financing through my busines. Would highly recommend. And a special shout out to Jeff. He was great More

by declanh Verified Customer Verified Customer

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Very poor experience. I purchased the vehicle over 2 weeks ago and still haven't received it. Communication has been lacking and I've had to take time out of my day to mak I purchased the vehicle over 2 weeks ago and still haven't received it. Communication has been lacking and I've had to take time out of my day to make multiple phone calls to get any information. What's worse is that it doesn't seem to matter to them. More

by brittainelectric.me Verified Customer Verified Customer

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Was awesome working with you guys. Will definitely recommend you to others for the future Will definitely recommend you to others for the future More

by WWENDELL564 Verified Customer Verified Customer

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Cory is very personalable and left a lasting impression. Oh The car is fantastic thank you so much for being so professional and going over all my paperwork with me! Oh The car is fantastic thank you so much for being so professional and going over all my paperwork with me! More

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Expectations were met with the vehicle - vehicle keys were an issue but Jeff resolved that issue. When looking for another cargo van, this would be the sight I would search first. /willy were an issue but Jeff resolved that issue. When looking for another cargo van, this would be the sight I would search first. /willy More

by middlefieldorchard1 Verified Customer Verified Customer

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Because I bought the vehicle without actually seeing it and test driving it’s kinda of a nerve racking process. A little more communication would’ve been helpful. and test driving it’s kinda of a nerve racking process. A little more communication would’ve been helpful. More

by PhillipsDoug2000 Verified Customer Verified Customer

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