Jay Rudio

The customer service I received from Dawaun and Jay will never go unspoken. Dawaun went as far as picking me up from the airport and made sure I did not miss my flight back to Maryland.. If it wasn’t for D never go unspoken. Dawaun went as far as picking me up from the airport and made sure I did not miss my flight back to Maryland.. If it wasn’t for Dawaun being nice over the phone… I would not have went to Florida to purchase my NSX. I can’t leave the general manager out, Mrs .Sophie very nice person.keep up the good work guys Mr. Dawaun and Mr .Jay keep doing your best for the customers . Don’t worry about nothing as long as you give it your best!! P.S.Dwain The personalize video that you made about the car was the best it was flawless Six More

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Bought a used 22 Honda Pilot. Great Dealership with no markup hidden fees and gave me a fair KBB trade in value. Mike Patton is a great and an honest salesman, can’t recommend him Great Dealership with no markup hidden fees and gave me a fair KBB trade in value. Mike Patton is a great and an honest salesman, can’t recommend him enough. Also Jay Rudio in finance beating my preapproval rate by a big margin. More

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John Shaw is amazing. He knows cars and even a brief description of the problem is enough. He'll point the techs to the right place and off they go. He's so friendly and h He knows cars and even a brief description of the problem is enough. He'll point the techs to the right place and off they go. He's so friendly and helpful, I love this dealership! More

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I have being going to Crown Acura for over 20 years and when ever I contact John Shaw with an issue he is always ready to help. He is very pleasant to work with. He is honest, reliable. I always receive when ever I contact John Shaw with an issue he is always ready to help. He is very pleasant to work with. He is honest, reliable. I always receive great service. If you want the best service ever go to John. He is highly recommended. More

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This was my first visit to Crown and I was greeted by Kai. I was interested in a pre-owned RDX and we looked at several. Kai was pleasant and very knowledgeable about the vehicles and knew what I wanted Kai. I was interested in a pre-owned RDX and we looked at several. Kai was pleasant and very knowledgeable about the vehicles and knew what I wanted based on my interests. I found the perfect RDX in tip-top condition at a fair price with excellent customer service. I highly recommend Kai. More

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Simply Stellar! !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EX !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him. More

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I have leased four Acuras from Chris Duncanson. Great Salesman! He listens to you and makes sure you get the perfect fit. Pleasant guy, no pressure , and professional. I will always recommend Ch Great Salesman! He listens to you and makes sure you get the perfect fit. Pleasant guy, no pressure , and professional. I will always recommend Chris and Crown Acura for a great experience! More

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Great experience and follow up around the information I was looking for. I would do business with them again. was looking for. I would do business with them again. More

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Bart Bartley was such an Excellent advisor, from the minute I bought in my car he was there to greet me and go over my services and the cost. Bart’s very knowledgeable and such a friendly guy. I also en minute I bought in my car he was there to greet me and go over my services and the cost. Bart’s very knowledgeable and such a friendly guy. I also ended up buy out my lease and work with Richard Morris and Jay in Finance. These guys work great as a team!! I would definitely recommend Crown Acura to my friend and family. Thank’s for the great customer service guys!! Carolyn Bauer More

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Friendly/professional/experienced. We will never purchase, lease or service anywhere else. It All started with our senior sales consultant Gillian Barnes to Juanito (Jay) Rudio in fina We will never purchase, lease or service anywhere else. It All started with our senior sales consultant Gillian Barnes to Juanito (Jay) Rudio in finance and now, Bart Bartley in service! Had our 22’ MDX serviced today 7/15/23 and we couldn’t be more pleased with Bart’s service, he’s on point every visit. Proud to be one of Crown Acura’s customer!! Michael J Terrell More

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