Jay Rosen | Page 31

Exceptional Customer Service I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've b I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've been a loyal customer and always had a positive experience there. When I called I got Janelle, who assured me I would be well taken care of and was patient with me as I was somewhat distraught after the accident. She called Roadside for me and had a rental set up for when I arrived. She met me and went over everything. After that service manager Jay Rosen kept in touch and gave me status updates on the car. Insurance attempted to drag their feet and Jay handled them with extreme professionalism. Their were no delays, no surprises, and my car is as good as new. Being in an accident was truly a scary situation for me, but Prestige went above and beyond in easing my worries and making this process painless. Thank you!!!! More

Report | Print

Great service and experience This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the servic This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the service manager is one who can trust will take care of my car and me fairly, well and for a good price. These are the kind of people you want to work with. Now let's figure out how to clone them for other service departments!!! More

Report | Print

Outstanding Service! My wife's car needed a dent on the roof repaired. After getting the run around at another dealership that was closer to home, I called Prestige. I sh My wife's car needed a dent on the roof repaired. After getting the run around at another dealership that was closer to home, I called Prestige. I should've called Prestige from the start. Jay and Bob were outstanding. They made sure I was taken care of as soon as I walked in the door. The car looks great and customer service was outstanding. To make it even better, the price was much less then the other dealership. Thanks Guys! More

Report | Print

Excellence in Service I cannot say enough to praise this hard working group of people. After moving to New Jersey in 2002 I had the luck to need service on one of our cars I cannot say enough to praise this hard working group of people. After moving to New Jersey in 2002 I had the luck to need service on one of our cars and ended up at Prestige Volvo. Best business relationship I could ask for! The team, led by Jay Rosen, and well supported by Patricia as well as others excel at providing excellent customer service. More importantly is the high caliber of Volvo know-how in terms of mechanical service. And to add to all they are well priced providing good value and perfection of product. I have had such a good experience that we have purchased three cars from Prestige Volvo in the interim. A job WELL done! More

Report | Print

service review i had my car serviced and jay replaced my missing tail light at no charge. was awesome and really unexpected. everyone was super friendly as well. i had my car serviced and jay replaced my missing tail light at no charge. was awesome and really unexpected. everyone was super friendly as well. More

Report | Print

Lindsey was extraordinarily personable and helpful. She took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their impe took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their imperfections. Lindsey seemed to understand the brand and its attraction to customers. It was a much easier experience than I anticipated and I feel supported by her even post-purchase. I also very much appreciated Lindsey putting me in touch with Jay, the head of repairs. Jay was able to tell me how to best maintain my particular model and listened to my concerns. Well done, indeed. Nora W., Brooklyn, NY More

Report | Print

If anyone is looking for a Volvo dealership to either purchase a car or service an existing, this is the place! I would drive miles out of my way just to come back to this dealership. Not only do their purchase a car or service an existing, this is the place! I would drive miles out of my way just to come back to this dealership. Not only do their service technicians and manager actually explain the issue in an understandable manner, but you really get the feeling that they care about your car and what you are going through. (Especially for someone who is not knowledgable about cars). I recently had a major issue with my car and they kept their word when they said they weren't going to rest until they fixed it. They gave me the confidence and security that my car was in good hands and that they would help me through the major issue it was experiencing. Jay and his team are the best around, and I would highly recommend them to anyone! They have made me a Prestige Volvo customer for life! More

Report | Print

My experience with this dealerships service department far exceeded my expectations. The staff was especially accommodating and tended to find exactly what was wrong with my S80.Jay in particular helped w far exceeded my expectations. The staff was especially accommodating and tended to find exactly what was wrong with my S80.Jay in particular helped with my situation in finding out was wrong in causing my check engine light to be on...He also reprogrammed my computer ,which I was told at the dealership I bought the vehicle at that it would cost me to fix. I have full confidence in Jay and his staff to service my S80 at all times. Because of Jay's customer service,I will be a returning customer here at Prestige and to the Volvo brand ! More

Report | Print

Today 10/18/2013 Prestige Volvo and I have come to a satisfactory agreement. The problems I experienced with the 2004 Volvo I purchased 10 weeks ago for $10,500 cost me $5600. We have an agreed solution satisfactory agreement. The problems I experienced with the 2004 Volvo I purchased 10 weeks ago for $10,500 cost me $5600. We have an agreed solution that was acceptable to all More

Report | Print

Matthew and PJ were excellent to deal with when purchasing our second Volvo. The negotiation was fast and efficient, as was the paperwork. PJ offered to show us the new car, even though we were pur purchasing our second Volvo. The negotiation was fast and efficient, as was the paperwork. PJ offered to show us the new car, even though we were purchasing the exact same model as our old car. Everything was as smooth as could be. It is no surprise that they are the #1 Volvo dealer in the US. Jay was also excellent at handling the body shop, mechanical repairs and insurance company with regard to our old car. His knowledge of the vehicles was unparalleled and if wasn't for him and the staff at Prestige Volvo, we may have ended up back in our old car. Thank you, Matt, PJ and Jay! More

Report | Print