Jay Parafina

My dealings with the dealership and the Service Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! More

by jmdriscoll Verified Customer Verified Customer

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Mostly fine. Technician did not properly tighten lug nuts on one of the tires and I had to stop at a local tire shop to fix it. Technician did not properly tighten lug nuts on one of the tires and I had to stop at a local tire shop to fix it. More

by jcooney407 Verified Customer Verified Customer

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While the service team was efficient and attentive, I couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that t couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that the dealership could do a better job of being transparent about pricing and perhaps offering more competitive rates for parts and services. The overall experience was positive, and the staff was knowledgeable and friendly. They took the time to explain the issue with my vehicle and the necessary steps to fix it. However, if Albany Subaru could reconsider their pricing strategy, it would enhance the customer experience even further. In conclusion, I would recommend Albany Subaru for their quick service and professionalism, but I would advise potential customers to be aware of the costs associated with parts and services. A little more fairness in pricing could easily make them a five-star dealership in my book! More

by TERESASCULPTS Verified Customer Verified Customer

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I was able to quickly get an appointment. Service was timely.It was a good experience. Service was timely.It was a good experience. More

by revrlcphd Verified Customer Verified Customer

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All of staff at Albany service dept are friendly but remain professional ! My service manager Jay was one of them! He answers my questions ! He reviews the service with me when I came to pick up my car remain professional ! My service manager Jay was one of them! He answers my questions ! He reviews the service with me when I came to pick up my car ! I had a good impression! More

by waifonglau19 Verified Customer Verified Customer

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This dealership is very professional, it also clean, friendly and the staff is very approachable. I spoke with Jay on the phone and he was very attentive and helpful. friendly and the staff is very approachable. I spoke with Jay on the phone and he was very attentive and helpful. More

by JESSMOLINA05 Verified Customer Verified Customer

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Consistently good service every step of the way over the years. My last visit did not disappoint. Jay was friendly and courteous. I appreciate the good service that has kept my no longer young car on t years. My last visit did not disappoint. Jay was friendly and courteous. I appreciate the good service that has kept my no longer young car on the road. More

by clcterry Verified Customer Verified Customer

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This dealership is always ready to help if I have a problem and need some help. I have even been able to drive in without an appointment for small problems and get some help to resolve my issue. I lo problem and need some help. I have even been able to drive in without an appointment for small problems and get some help to resolve my issue. I love my car but the electrical components often are challenging to me. More

by dsb0 Verified Customer Verified Customer

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Everyone with whom I spoke in the service dept. of Albany Subaru was helpful and kind. of Albany Subaru was helpful and kind. More

by miracoli Verified Customer Verified Customer

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Had I not made the effort to call back and understand my quote I would have been left with a disappointing amount of questions - however upon connecting with the sales rep I was able to gain some very helpf quote I would have been left with a disappointing amount of questions - however upon connecting with the sales rep I was able to gain some very helpful clarity. More

by Nope Verified Customer Verified Customer

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