Jay Parafina | Page 2

Two years in a row I asked to have my wiper blades replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective piece of plastic had not been removed from one of the wiper blades. I just hope the stuff under the hood was done with more care and attention. My breaks do seem a bit mushy now. More

by DRUBIN0 Verified Customer Verified Customer

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The service tech was very knowledgeable. He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. H He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. He provided a chair for me at the counter. More

by J.M.WONG Verified Customer Verified Customer

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Had some problems with AS lately. But Jay Parafina is a really good problem solver. But Jay Parafina is a really good problem solver. More

by gforsburg Verified Customer Verified Customer

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Everyone was friendly and accommodating. Service was prompt. I wound up paying far less than I anticipated. Highly recommend Albany Subaru for both Sales & Service. Service was prompt. I wound up paying far less than I anticipated. Highly recommend Albany Subaru for both Sales & Service. More

by ekcyep_99 Verified Customer Verified Customer

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Every step was quick and easy, everyone at the dealership was friendly and helpful. I had no difficulty booking a service. was friendly and helpful. I had no difficulty booking a service. More

by jessemetric Verified Customer Verified Customer

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The Service dept is excellent! Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay and staff! Renné Beasley More

by BEASLEYR51 Verified Customer Verified Customer

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Jay kept me informed through out the process, texted me as needed, made sure I received the shuttle service I required, and then followed up the next day with me to ensure I was satisfied with everything. as needed, made sure I received the shuttle service I required, and then followed up the next day with me to ensure I was satisfied with everything. That's what I call excellent customer service. More

by rocknrojo Verified Customer Verified Customer

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Jay was excellent and had good advice on how to handle various topics. Thumbs up. various topics. Thumbs up. More

by STOVERE Verified Customer Verified Customer

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It's always a pleasure to deal with the staff in the service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they s service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they show me when I go there. They always keep me informed to the status of my repair and explain what was done and make recommendations for any other service that might be needed. This was the first time that I worked with Jay and he was great to work with. More

by bgarci03 Verified Customer Verified Customer

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Service was polite answered any and all questions nice waiting room coffee ☕️ was a kicker and snacks too. Parts counter also was very helpful for information needed about trailer hitch waiting room coffee ☕️ was a kicker and snacks too. Parts counter also was very helpful for information needed about trailer hitch More

by ktmhd2002 Verified Customer Verified Customer

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