Jay Hawkins

It was a wonderful experience working with Jay he had helped me with my first car 3yrs ago. And it was worth it working with him again helped me with my first car 3yrs ago. And it was worth it working with him again More

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Everyone I dealt with at the dealership was a pleasure to work with.. They went over everything with me thoroughly so I would understand it. Jeff Fournier, Jay Hawkins and Darrell Herbert were all great. work with.. They went over everything with me thoroughly so I would understand it. Jeff Fournier, Jay Hawkins and Darrell Herbert were all great. More

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Bought many cars through Brilliance. Jay Hawkins will do you right with the sales process. Jay Hawkins will do you right with the sales process. More

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I had to remotely observe the vehicle before the purchase, as I live quite a ways away. I was trusting that the condition was in decent shape, since the “like new” comment was used. It was for the m purchase, as I live quite a ways away. I was trusting that the condition was in decent shape, since the “like new” comment was used. It was for the most part, but there was some typical dings/scratches/wear for a preowned car, but wouldn’t say “like new”. I did ask specifically if there were any mechanical or electrical issues. I was told that there was not, but there is a problem with the passenger side high beam, a warning on the dash says it’s inoperable. I also asked if it was a non smoking vehicle, and was told it was not. Once I physically saw the vehicle, I could tell that there was a smoking previous owner. It was faint, but noticeable. I was also severely pressured to use in-house financing, even though the rate with a creditor I always use had an unbeatable interest rate, to the point that that told me they could not complete the sale without me using their financing, but later changed their mind. After flying to the location, I thought the process wouldn’t take too long, since I had payment in hand, but it took almost 4 hours to speak with the financing manager, and then the cashier couldn’t figure out the computer software to cash me out. It was an extremely long process, and had a 5+ hour drive back home pending. Before arriving at the dealership, I informed the salesperson that I would be bringing my own license plate to transfer, hoping it would also expedite the process. It did not, and was also charged over $150 for an unknown license fee, which should have not been added, or at least reduced since I provided my own plate. I was told that I “might” receive a refund for the difference, but highly unlikely. After a tiring day of traveling to the dealership via flight and hour Uber, waiting over 4 hours for processing the sale, I was finally ready to leave… but was told there was only 1 key fob (even though I asked prior), and there was a Fuel tank BELOW E, for my 5+ hour drive back. What a treat. I definitely didn’t envision the process to be so long, and have been misled several times. It’s quality and trust that keeps a customer coming back, just wish I could have boasted about those qualities here, but they fell short, so I cannot say honestly that I would refer someone to this dealership and have them go through the grueling process. Other than that, I do like the vehicle. More

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Accommodating, easy to work with, hours of operation very accommodating, friendly staff, would recommend to others accommodating, friendly staff, would recommend to others More

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Worked with Tara and Jay--they are awesome! We will be back. Thank you for all of the hard work and effort on your end. We will be back. Thank you for all of the hard work and effort on your end. More

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Jay Hawkins was pleasant to work with only thing was waiting for the contract signing. About an hour and a half just to get in the office waiting for the contract signing. About an hour and a half just to get in the office More

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Jay Hawkins is excellent rep of your firm. His attitude and service were very exceptional. His attitude and service were very exceptional. More

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I worked with Jay. I never felt pressured. He answered my questions and kept me informed along the way. I never felt pressured. He answered my questions and kept me informed along the way. More

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Totally transparent. Honest. Absence of any "pressure". Fair price for new vehicle, good trade in value. And, they are personally, pleasant, calm, friendly, willing to be Honest. Absence of any "pressure". Fair price for new vehicle, good trade in value. And, they are personally, pleasant, calm, friendly, willing to be helpful people. Overall, I feel this dealership puts people over profit. A true rarity in this industry! More

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