Darrell Herbert

The salesman was excellent. The sales manager disrespectful, rude and suggested we just leave without purchasing the car. They neglected to deduct the 500. Down payment from the The sales manager disrespectful, rude and suggested we just leave without purchasing the car. They neglected to deduct the 500. Down payment from the final purchase price then told us we would have to wait two weeks to get the 500. Returned to us. The owner of the dealership did reach out to us and apologized after I sent him a letter. More

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Dealership staff Anthony G. and Megan D. were very professional and friendly. Explained everything with details and accuracy. Car shipping timeline was communicated upfront an and Megan D. were very professional and friendly. Explained everything with details and accuracy. Car shipping timeline was communicated upfront and accurate. More

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Always a pleasure buying or leasing from brilliance! We did miss our retired salesman, Rick, but Evan was great! We did miss our retired salesman, Rick, but Evan was great! More

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I like the fact that the dealer did not try and push me into a car. I did not want or try and sell me things. I did not want all around a very positive experience. into a car. I did not want or try and sell me things. I did not want all around a very positive experience. More

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The Brilliance Honda Dealership was wonderful when I arrived. Evan was very warm and thoughtful through the process. arrived. Evan was very warm and thoughtful through the process. More

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Loved working with Matt. I bought my previous car from him at Brilliance years ago and was so pleased I went back. Thanks for the great experience and the new ride! I bought my previous car from him at Brilliance years ago and was so pleased I went back. Thanks for the great experience and the new ride! More

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We had a great experience from the first phone call through the financing experience. Our salesman Jeff did a great job of meeting our needs with a quick turnaround of having the car ready to go for us through the financing experience. Our salesman Jeff did a great job of meeting our needs with a quick turnaround of having the car ready to go for us. Our finance manager, Darell, was top-notch, taking the time to review all of our options and making sure that our loan and warranty specifically met our needs. More

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The Internet sales person (Tara) was great. She responded promptly to my on-line request. She was very friendly and helpful. Likewise, Matt was great too! She responded promptly to my on-line request. She was very friendly and helpful. Likewise, Matt was great too! More

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We had a less then enjoyable experience with another dealership, then we went to Crystal Lake Honda and the experience was night and day. Very happy with the level of customer service. dealership, then we went to Crystal Lake Honda and the experience was night and day. Very happy with the level of customer service. More

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We had the Best experience ever! Highly recommend!! We came back and bought a second car. Highly recommend!! We came back and bought a second car. More

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