Jay Dawson

I recently had an exceptional experience at Whitten Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers Mazda was completely transparent with their pricing right from the start. There were no hidden fees or surprises, just straightforward and honest communication. The entire process was smooth and efficient, and I couldn't be happier with my new Mazda. Highly recommend Whitten Brothers Mazda for anyone looking for a hassle-free car buying experience! I also since buying a car have had my first service appointment getting an oil change and it went great!! More

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Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend! More

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The knowledgeable staff and years of experience that they share made buying my CX-9 so easy. Questions were answered clearly and quickly. Smooth Transaction; no hassles. share made buying my CX-9 so easy. Questions were answered clearly and quickly. Smooth Transaction; no hassles. More

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My salesman was on my side! My experience here was very pleasant! My salesman Melvin was such a nice guy and went above and beyond to find just the car for me. I felt as if he w My experience here was very pleasant! My salesman Melvin was such a nice guy and went above and beyond to find just the car for me. I felt as if he was an advocate for me and left very satisfied! I highly recommend Whitten Brothers Mazda and be sure to ask for Melvin, he’s been there for 19 years and knows his stuff!! You won’t be disappointed!! More

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Would recommend Whitten Brothers Mazda to everyone! This is our second car purchase from Whitten Brothers Mazda. The staff is friendly and knowledgeable across every department and both times have been This is our second car purchase from Whitten Brothers Mazda. The staff is friendly and knowledgeable across every department and both times have been the best car buying experience I've had at any dealership, hands down. More

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Appreciated the attention Bill Edwards at Whitten Mazda was great! We purchased a used Mazda CX-5 for our daughter. Bill was very knowledgeable about the car and very easy t Bill Edwards at Whitten Mazda was great! We purchased a used Mazda CX-5 for our daughter. Bill was very knowledgeable about the car and very easy to work with. The entire team was very responsive and customer focused. More

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Mazda Review 2019 Mo Bouhafra was an exceptional sales rep. He was very knowledgeable about the vehicle plus he provided excellent customer service. I have purchased pl Mo Bouhafra was an exceptional sales rep. He was very knowledgeable about the vehicle plus he provided excellent customer service. I have purchased plenty of new vehicles through a variety of sales rep but Mo out did all of them. More

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Surprisinigly Good Experience Like so many people I'm not a fan of the whole buying a new car thing, but our experience with Whitten Bros. Mazda was surprisingly pleasant. Pleasant Like so many people I'm not a fan of the whole buying a new car thing, but our experience with Whitten Bros. Mazda was surprisingly pleasant. Pleasant enough that we ended up buying a new CX-5 on the spot - despite our initial plan to leave and think about it! Harold Toast was informed on his product, wasn't pushy, and made us feel comfortable dealing with him. Same for Nick the manager who gave us a reasonable price and fair trade-in allowance. Not so great though is the picking up the car stage. The paperwork aspect on the financial side could be improved, but that may be the case at all dealerships. And at this stage I wasn't in the mood for the hard sell on the extras - sealants, warranty extensions, etc. I just wanted to get my new car! To be fair this is probably the same at all dealerships, and upselling is part of it, so I don't fault Whitten so much as the industry practice. Despite that it was a surprisingly good experience and we are enjoying our new CX-5 immensely. So thanks. More

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Great car shopping experience The car shopping experience in Whitten Brothers Mazda was Great! Harold is very helpful and took care of everything. The whole process was very smooth The car shopping experience in Whitten Brothers Mazda was Great! Harold is very helpful and took care of everything. The whole process was very smooth. More

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All went well I had done my homework and knew exactly what car I wanted to drive and probably buy. Salesman Bill Edwards made it as easy as possible and was very he I had done my homework and knew exactly what car I wanted to drive and probably buy. Salesman Bill Edwards made it as easy as possible and was very helpful. Sorry to say I do not remember any other names! More

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