Harrison Whitten

I recently had an exceptional experience at Whitten Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers Mazda was completely transparent with their pricing right from the start. There were no hidden fees or surprises, just straightforward and honest communication. The entire process was smooth and efficient, and I couldn't be happier with my new Mazda. Highly recommend Whitten Brothers Mazda for anyone looking for a hassle-free car buying experience! I also since buying a car have had my first service appointment getting an oil change and it went great!! More

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Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend! More

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Great car-buying experience! From the moment I walked in the door until the moment I drove away in my new Mazda CX3, my experience was outstanding! This is the third car I have p From the moment I walked in the door until the moment I drove away in my new Mazda CX3, my experience was outstanding! This is the third car I have purchased from Whitten Brothers, and I cannot say enough positive things about it -- friendly managers, knowledgeable and friendly sales people, and an easy purchasing procedure! Thanks to all the folks I dealt with!! YOU ARE TERRIFIC!!! More

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Stand up dealership, that's all you can ask! I purchased a pre-owned vehicle from Whitten Brothers last fall. So far the vehicle seemed to be high quality. The buying process was pleasant and low I purchased a pre-owned vehicle from Whitten Brothers last fall. So far the vehicle seemed to be high quality. The buying process was pleasant and low pressure. The upper management is top notch and willing to go the extra mile to make sure the customer is treated fairly. Rare positive experience purchasing a car. Kudos to Whitten Brothers! Now, there were other cars I was looking at that were priced a little lower, but Whitten Brothers was the best "deal" all things considered (quality of vehicle, warranty, customer service, management standing by their dealership, etc.). I will definitely consider them the next time I'm ready to purchase another vehicle. More

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Overall very good experience Brought my Jeep in for some routine maintenance and everything went smoothly. I definitely recommend the Whitten Advantage program that offers free r Brought my Jeep in for some routine maintenance and everything went smoothly. I definitely recommend the Whitten Advantage program that offers free routine oil and filter changes and the loaner car for the day. This is a great convenience for dropping off my car for service @ 7:30am, having a car to get to work by 8am, and then coming back in the afternoon once all the work has been done without having to ask a friend for 2 rides in a day. More

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A surprisingly pleasant time Whitten Brothers off of Midlothian Turnpike came through for me. What is mostly the dreaded experience turned out to be shockingly easy and rewarding Whitten Brothers off of Midlothian Turnpike came through for me. What is mostly the dreaded experience turned out to be shockingly easy and rewarding. Everyone there was pleasant and nice, as they should be. What really set them apart I felt was my sales associate. I am in sales and deal with sales people all the time. It was truly luck I found someone I could talk to. Can't speak for all the salespeople there, but if you want to deal with someone who is respectful and will go the extra mile for you talk to Graham. I don't write reviews but I always read them before purchases. Graham Redfern showed me every car,truck,suv I wanted to see for over 2 hours. May not seem like a big deal but it was freezing artic weather with ice everywhere. He didn't say come back another day or its getting cold. He asked what else would I like to see and answered my questions. If you go by Whitten Brothers I would definitely make an appointment to see Graham because I think this guy should busy all day. He defintly was with me and my OCD nature. I would highly recommend giving them a look at your next purchase. More

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Not the same old same old.. I did my homework and started my search for my 2015 Mazda 6. I found the Whitten internet site easy to use and unlike many dealers, they did not try t I did my homework and started my search for my 2015 Mazda 6. I found the Whitten internet site easy to use and unlike many dealers, they did not try to bait me in with some sort of ridiculous lowball number - a common marketing scheme where dealers will advertise a low price that includes every single possible discount - you only find out that you do not qualify for many of them until you have already invested time driving to the dealer, test driving, etc. Another point, they have real photos of the ACTUAL cars, not just stock pics. Also, they are responsive and quick to follow up on inquiries. Anyway, Whitten's price was fair, honest, and legitimate. The delivery process was smooth and hassle-free - they even took the time to bring the owner over from next door for a handshake and quick hello. This is the way car buying should be and I highly recommend. More

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Incredibly Patient! Everything about my experience was wonderful! Margaret took the time to listen to my needs in order to make sure I got the best fit. She was willing Everything about my experience was wonderful! Margaret took the time to listen to my needs in order to make sure I got the best fit. She was willing to work within my time frame and was never pushy. Everyone at the dealership was knowledgeable, friendly, kind, and easy to work with. I couldn't recommend more highly! More

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