I came with a flat tire and they did inspection the
visual vehicle, maintenance and rotate the tire and they said I was wrong the tire didn’t have the nail, and when I drove 15 minutes the sensor came
visual vehicle, maintenance and rotate the tire and they said I was wrong the tire didn’t have the nail, and when I drove 15 minutes the sensor came on and I stop and check the tire and saw the nail, same one and took the picture and also all the tire was with 40 of air
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by DIURKA2007
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Toyota of Scranton responded
DIURKA2007,
Thank you for taking the time to share your experience. I’m truly sorry for the frustration and confusion this situation caused. We understand how concerning it is to be told an issue was resolved, only to have the tire pressure warning return shortly after and discover the nail was still present. That is certainly not the experience we want for our guests.
We would appreciate the opportunity to review this further and make things right for you. Please feel free to contact us directly so we can look into what happened and ensure your vehicle is properly taken care of. Your safety and trust are very important to us, and we take your feedback seriously.
Regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
From buying the car to the service was great,everyone one
was very helpful an willing to go the extra mile to make everything go smooth an no stress.
was very helpful an willing to go the extra mile to make everything go smooth an no stress.
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by JDKIZER
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2025 -
Toyota of Scranton responded
JDKIZER,
Thank you so much for sharing this wonderful feedback! We’re happy to hear that your experience—from purchasing your vehicle to servicing it—was smooth and stress-free. Our team works hard to go the extra mile for our guests, and it means a lot to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you anytime you need us.
Warm regards,
~The Toyota of Scranton Team
All aspects of Toyota if Scranton are commendable.
The staff is very professional, responsive, and courteous. The facilities are clean, comfortable, and welcoming. And, most importantly to me, the ser
The staff is very professional, responsive, and courteous. The facilities are clean, comfortable, and welcoming. And, most importantly to me, the service crew recognized and addressed a concern I was having with my vehicle.
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by MBBW1
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2025 -
Toyota of Scranton responded
MBBW1,
Thank you for such a thoughtful and detailed review! We’re delighted to hear that you found every aspect of your experience commendable — from our professional, responsive, and courteous staff to our clean and welcoming facilities.
Most importantly, we’re glad our service team was able to recognize and address the concern you were having with your vehicle. Taking care of our guests and making sure they feel confident on the road is always our top priority.
Thank you for choosing Toyota of Scranton. We truly appreciate your trust and look forward to serving you again!
Warm regards,
~The Service Team Toyota of Scranton
They are very nice and very professional and informative.
Very kind as well. The place is always very clean We have a dodge and use your service department so that should say it all !! And the breakfast
Very kind as well. The place is always very clean We have a dodge and use your service department so that should say it all !! And the breakfast is a very nice treat. Thank u for that the coffee is very good !!!
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by LORITUOHEY1047
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Toyota of Scranton responded
LORITUOHEY1047,
Thank you so much for your kind words! We truly appreciate your continued trust—even bringing your Dodge to us means a lot! It’s great to know you enjoy the friendly service, clean environment, and of course, the breakfast and coffee. We look forward to seeing you again soon!
Warm regards,
The Service Team
Toyota of Scranton
All maintenance items are reviewed with me before any
work is completed. There is no pressure to complete an item that is not critical. Haliee always does an excellent job with my maintenance on both of
work is completed. There is no pressure to complete an item that is not critical. Haliee always does an excellent job with my maintenance on both of my Toyotas.
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by CHADWICK_LANGE
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2025 -
Toyota of Scranton responded
Hi Chadwick,
Thank you for sharing your thoughtful feedback! We’re so glad to hear that Hailee continues to provide you with clear communication and no-pressure service. It’s great knowing you trust her to keep both of your Toyotas in excellent condition. We truly appreciate your loyalty and look forward to seeing you at your next visit!
Warm regards,
The Service Team
Toyota of Scranton
Always a great experience having my Tacoma serviced at
Toyota of Scranton. Friendly staff. Speedy service. Comfortable waiting area w/ coffee & snacks/food. Can’t be beat!
Toyota of Scranton. Friendly staff. Speedy service. Comfortable waiting area w/ coffee & snacks/food. Can’t be beat!
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by RRHODES98
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2025 -
Toyota of Scranton responded
Hi RRHODES98,
Thank you for your kind words! We’re so glad to hear that your visits with your Tacoma have been such a great experience. Our team takes pride in providing friendly service, keeping things efficient, and offering a comfortable space with coffee and snacks while you wait. We truly appreciate your loyalty and look forward to serving you again!
Warm regards,
The Service Team
Toyota of Scranton
Kind, personable and actually remember you by name.
Makes for a great bond knowing you’re not just a number every time I have taken my taco to Scranton I was always greeted with a smile. Dave and the s
Makes for a great bond knowing you’re not just a number every time I have taken my taco to Scranton I was always greeted with a smile. Dave and the service department goes above and beyond every time I ever need anything he is seriously one of the best. He cares about making sure the vehicle is safe regardless if it’s just for a sticker versus something major. He makes me feel like I’m absolutely part of the TOYOTA family. Thank you, Dave and his team of amazing mechanics and techs. I know I don’t ever see the mechanics but I want to give them a thumbs up too. They always keep my truck very nice and they even put my seat back because I’m 5 foot.! Haha
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by DONADI.MARIE
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2025 -
Toyota of Scranton responded
DONADI.MARIE,
Thank you for sharing such a thoughtful review! We’re so glad to hear that Dave and our service team continue to provide you with the kind of care and attention that makes you feel like part of the Toyota of Scranton family. Your recognition of both Dave and our technicians means so much — we’ll be sure to pass along your kind words (including the thumbs up!). We appreciate your trust in us to keep your Tacoma safe and running smoothly, and we look forward to seeing you next time with that same smile and warm welcome.
Be well,
The Service Team
Toyota of Scranton
Jason was very courteous , friendly and knowledge of his
job description. He explained everything I had to know very easily.
job description. He explained everything I had to know very easily.
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by brantwgiants
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2025 -
Toyota of Scranton responded
brantwgiants,
Thank you for sharing your experience! We’re so glad to hear that Jason’s courtesy, friendliness, and clear communication made your visit a positive one. We’ll be sure to share your kind words with him, and we appreciate your trust in our team!
Take care,
The Service Team
Toyota of Scranton
Great service, they always take care of my car.
Drop-off or staying with the car, either way it's done quickly and well.
Drop-off or staying with the car, either way it's done quickly and well.
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by TIMOTHY.PAWLOSKI
Verified Customer
Verified Customer
Aug 15, 2025 -
Toyota of Scranton responded
TIMOTHY.PAWLOSKI,
We’re so glad to hear you can count on us to take great care of your car, whether you drop it off or wait with it. Thank you for your trust and loyalty
Take care,
The Service Team
Toyota of Scranton
Jason is awesome sauce !
Very helpful and gets the job done …excellent customer service ..THANK YOU JASON !!
Very helpful and gets the job done …excellent customer service ..THANK YOU JASON !!
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by mozina23
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2025 -
Toyota of Scranton responded
mozina23,
We couldn’t agree more—Jason is awesome! We’re thrilled to hear he was so helpful and provided excellent customer service. We’ll be sure to share your kind words with him. Thank you for choosing Toyota of Scranton!
Take care,
The Service Team
Toyota of Scranton
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29 yrs, 7 mos
