I get good service work done, staff is easy to work with,
and work is done in a reasonable time. They make going in for service a pleasant experience.
and work is done in a reasonable time. They make going in for service a pleasant experience.
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by RDPPOWELL55
Verified Customer
Verified Customer
Service Price Transparency
Not a pleasant experience.
I feel like I was being pushed into a vehicle I didn't want ...
I feel like I was being pushed into a vehicle I didn't want ...
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by BELLAPETALS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don't know last names
Mar 18, 2025 -
Toyota of Scranton responded
Hi Bellapetals,
We're sorry to hear that your experience didn’t meet your expectations. We make every effort to address customer concerns, but unfortunately, we’re unable to locate your information in our system. We’d love the opportunity to learn more about what happened and see how we can assist you. Please reach out to us at your earliest convenience so we can work toward a resolution.
Toyota of Scranton
Mary Jo Preno
Vice President of Guest Experience
570.702.8776
As always great service and friendly atmosphere.
Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me.
Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me.
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by LNSEC
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2025 -
Toyota of Scranton responded
LNSEC,
Thank you for your kind words! We're thrilled to hear that you always have a great experience with us. Jason will be happy to know he took great care of you again. We appreciate your loyalty and look forward to serving you next time!
Warm regards,
The Service Team
Toyota of Scranton
What a total disappointment!
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a s
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a set of tires, so while I was there, figured that I would get my tires done also, so I called and spoke with a nice young lady, she told me that she would inform my Service advisor and that he would call me back with tire prices and add that to the schedule! its been more then a week and NO CALL BACK, NOTHING! This isnt the first time, I was in service for an oil change and throw the App, I asked my service advisor to please contact me regarding my service appointment and again ZERO no contact! I don't know if this is the service advisor or the company, either way it shows a lack of Customer Service!
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by Rliciaga33
Service Price Transparency
Feb 06, 2025 -
Toyota of Scranton responded
Richard,
Our apologies for the poor follow up. Our Service Advisor, Jason, did leave a message on your voicemail. I understand you did speak to Jason and your truck is currently at our dealership.
I was wondering if you would be so kind to update this review. We would all appreciate it.
Thank you,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Fast and found offers I still had covered under my
purchase. great service! very a pleased
purchase. great service! very a pleased
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by MARIAN.WOJNAROWSKI
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Toyota of Scranton responded
MARIAN.WOJNAROWSKI,
Thank you for your review! We're so glad to hear that our team was able to provide fast service and help you take advantage of the coverage included with your purchase. Your satisfaction means a lot to us, and we appreciate the kind words. We look forward to serving you again!
Warm regards,
The Service Team
Toyota of Scranton
Everyone was friendly.
. not that long of a wait. Got a free sandwich and coffee.
. not that long of a wait. Got a free sandwich and coffee.
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by DAWNCARTUSCIELLO
Verified Customer
Verified Customer
Service Price Transparency
Jan 12, 2025 -
Toyota of Scranton responded
DAWNCARTUSCIELLO,
Thank you for your feedback! We’re so glad to hear that you enjoyed your service visit with us. Friendly service and a comfortable experience are what we aim for, and it’s great to know the free sandwich and coffee added a nice touch to your day. We look forward to seeing you again soon!
Warm regards,
The Service Team
Toyota of Scranton
Jason in service is top notch.
Keeps you informed of service progress.of your vehicle
Keeps you informed of service progress.of your vehicle
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by HIRKOSTG
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2024 -
Toyota of Scranton responded
HIRKOSTG,
Thank you for your wonderful review! We're so glad to hear that Jason provided you with top-notch service and kept you informed throughout the process. Keeping our customers updated is a priority, and we’re happy to know you had a positive experience. We’ll be sure to share your kind words with Jason. Thank you for choosing us, and we look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
Jason is always my contact and he’s very attention to all
my auto needs
my auto needs
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by RSANTO1442
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2024 -
Toyota of Scranton responded
RSANTO1442,
Thank you for your kind words about Jason! We're so glad to hear he's been attentive to all your automotive needs. We'll be sure to share your feedback with him—it's always great to know when our team members are making a positive impact. We appreciate your trust in us and look forward to assisting you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Service at Toyota of Scranton is always great.
Friendly staff and the work is always great
Friendly staff and the work is always great
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by LNSEC
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2024 -
Toyota of Scranton responded
LNSEC,
Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with our friendly staff and quality service. We look forward to continuing to exceed your expectations in the future!
Warm regards,
The Service Team
Toyota of Scranton
Toyota of Scranton has been very good to me first with
leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me th
leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me the car always checks in when he sees me in for maintenance.
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by ZODIACGRL
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Toyota of Scranton responded
ZODIACGRL,
Thank you so much for sharing your experience! We're thrilled to hear that your journey with Toyota of Scranton has been positive from leasing to purchasing. It's great to know our team, especially your sales rep, continues to support you even after a couple of years. We truly value our customers and strive to make every visit a pleasant one. Thanks for choosing us, and we look forward to serving you for many more years!
Warm regards,
The Toyota of Scranton Team
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