Jason Jackson

Hunter Hoppe was outstanding. Found me the truck I wanted and the deal I needed. Will definitely return in the future if I need another car, and will refer my friends and family. Found me the truck I wanted and the deal I needed. Will definitely return in the future if I need another car, and will refer my friends and family. More

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I bought an oil change package of 3 & I had no idea it had an expiration date until Thursday when Jason informed me. I’ve only used 1, he said I could use the other 2 even tho it expired but when he found had an expiration date until Thursday when Jason informed me. I’ve only used 1, he said I could use the other 2 even tho it expired but when he found out I no longer have the vehicle I purchased the oil changes with he said I can only use 1 of the remaining 2. What does it matter if you guys change the oil in 1 vehicle or another?!?! We buy our vehicles from Rich Kramer that’s the reason I still gave suburban itself 5 stars because Rich is awesome! Theres Ford dealerships everywhere & if this is the “customer service” I’ll be receiving then I’ll be buying, leasing & servicing our vehicles elsewhere! More

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GREAT SERVICE! I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I C I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I CRACK UP READING THESE BAD REVIEWS. LOOKS LIKE A LOT OF WHINING BY UNREALISTIC AND ANGRY PEOPLE WHO JUST WANT THEIR POUND OF FLESH FOR NOT BEING THE ONLY PERSON IN THE WORLD. More

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I have purchased two new vehicles from Suburban Ford of Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my most recent visit today I scheduled an Oil Change and Tire Rotation on my F-150 for 2PM. Jason wrote my vehicle up when I arrived. I asked Jason if they could look at my left rear tire for a slow leak while I was at there. Jason said yes. Jason asked if I would be waiting at the dealership and I told him yes. I then waited 2 hours and 8 minutes until I received a text from Jason that said the repair was taking a bit longer than it should but the vehicle should be done soon. After waiting for 2 hours and 45 minutes I finally received a text from Jason that my vehicle was finished. When I arrived at the counter Jason did not apologize for the delay or take ownership for the poor service. Instead of taking ownership for the poor service and apologizing Jason repeatedly used the phrase “things happen”. He informed me they have a tire machine broken and they are understaffed. Jason is the Service Manager. I watched waves of customers come in to have their vehicle service after me and leave before me. The lack of communication from the Service Manager throughout the repair along with the inability for the Service Manager to take accountability have made me decide to take my business elsewhere. Jason did decide to not charge me for the tire repair and considered that a resolution to the problem. The most valuable thing to me is my time, not being give a free flat repair. No accountability from the Service Manager combined with a lack of communication from the Service Manager throughout a very delayed repair makes this Service Department a poor location to choose. More

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I've been seeing Joe for the past 7 years for my Ford Purchases. He always keeps me informed of my order status and does a great job making sure everything is right on my orders. I definitely recommend Purchases. He always keeps me informed of my order status and does a great job making sure everything is right on my orders. I definitely recommend you see Joe if you're looking for a new Ford! More

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Suburban Ford Service dept. was cleaned, and the staff was accommodating. Jason Jackson was excellent with getting our F-150 in for service and kept us informed through the pr was cleaned, and the staff was accommodating. Jason Jackson was excellent with getting our F-150 in for service and kept us informed through the process. Thank you, Jason Jackson More

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My salesperson (Flora) was extremely hardworking and upfront about the process and cost. She had to reach out to other dealerships to find the F-150 with the options I wanted. Within 24 hours she found upfront about the process and cost. She had to reach out to other dealerships to find the F-150 with the options I wanted. Within 24 hours she found the truck and another few hours after that she secured the trade. She reviewed all rebates and discounts I was receiving. Even invited me to an event at the dealership to receive another $500.00 off. Was able to discuss the cost of extended warranties with David in finance the night before. I had them put on some accessories and Jason in service worked extremely hard to get the vehicle done and prepped by the time I signed the paperwork. I highly recommend this dealership. Flora is by far the best salesperson I have ever had. She is highly motivated, honest, and I didn't have to worry about certain details slipping through the cracks. More

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Great Service! I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work misse I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work missed! The truck is always returned washed and without an issue! More

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Jason Jackson is professional and has excellent customer service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I als service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I also have to see a big thank you to Bryan Stier for excellent paint work on my car. More

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Thank you to James B. Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any repair. Also to James Jackson for returning my text and setting up my appointment. More

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