Jason Curie

Sandra was great in helping find a used SUV that fitted our needs. After we finished in financing she gave us the key, as in one key, and said sorry there is only one key. Cost us $681 at BMW to purchase our needs. After we finished in financing she gave us the key, as in one key, and said sorry there is only one key. Cost us $681 at BMW to purchase a second key. Had we known up front the vehicle only had one key we could have made a more informed decision on whether to proceed with the purchase. Prior to signing we test drove the vehicle one more time to check out everything. We noticed two issues - driver seatbelt was twisted and tires were not being recognized. We let Sandra know and she has someone go take a look. Shortly after she returned and said everything was fixed. We should have confirmed prior to signing as we found the seatbelt was not fixed. Sandra offered to have us bring the car back but after the frustrating experience with finance we took the car to BMW for service. Financing was when our experience really soured. We had to wait just over two hours someone from finance to get us. Michael Uhl was the finance person that helped us. We stated several times that we did not want any up sells or warranties. He still snuck in a $1,200 vehicle theft warranty. After a difficult time with Michael in trying to get the warranty cancelled and saying to us "but you signed and if I re-did the contract the total price would stay the same" we had to reach out to the General Manager who promptly looped in the Director of finance and cancelled the warranty. More

by lucaswm Verified Customer Verified Customer

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I was happy with service I received on my car, but check-in process was not good. check-in process was not good. More

by racesl Verified Customer Verified Customer

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everything was going great until i got in interaction with Aden the sales manager who needs to work on his customer services skills, he was very unprofessional and disrespectful. the sales reprehensive with Aden the sales manager who needs to work on his customer services skills, he was very unprofessional and disrespectful. the sales reprehensive Eli was nice during the sales, but he never returns calls or message. Jason the GM are very nice and professional. More

by mmoussa Verified Customer Verified Customer

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Amazing staff,was so professional and courteous . .service was fast and clean.they called and text me through the entire process. .service was fast and clean.they called and text me through the entire process. More

by ablissett682 Verified Customer Verified Customer

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The tech was great, but the prices are high. I've had multiple techs prior tell me I didn't need service, and this time, I was told I would need to spend $900 for maintenance work when I could h I've had multiple techs prior tell me I didn't need service, and this time, I was told I would need to spend $900 for maintenance work when I could have done this months and years ago. More

by stephweis4 Verified Customer Verified Customer

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We have purchased or leased 8 vehicles for our family of four over the past 7 years from this dealer. From research, to test drive, to sale , to finance it was an absolute pleasurable experience. four over the past 7 years from this dealer. From research, to test drive, to sale , to finance it was an absolute pleasurable experience. More

by jfglistens Verified Customer Verified Customer

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Good customer service in the sakes dept Selina is a great representative to work with. Michael in finance also did a good job getting me the payment I wanted. great representative to work with. Michael in finance also did a good job getting me the payment I wanted. More

by sherrynaturegirl Verified Customer Verified Customer

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The dealer service center personnel were kind and very helpful in getting my car service taken care of quickly. They provided efficient service, however, when I arrived I was not greeted or welcomed initi helpful in getting my car service taken care of quickly. They provided efficient service, however, when I arrived I was not greeted or welcomed initially. They ended up making uo for it in time. More

by DK25 Verified Customer Verified Customer

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I made an appointment online. I arrive at dealership just to be told recall part needs to be ordered and I will need to return later. Hyundai needs to be more sensitive of peoples I arrive at dealership just to be told recall part needs to be ordered and I will need to return later. Hyundai needs to be more sensitive of peoples time. How about you verify you have parts in stock before booking the appointment !! More

by jason.berkley Verified Customer Verified Customer

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Excellent service they do a great job taking care of my vehicle needs and go out of there way to please there customers vehicle needs and go out of there way to please there customers More

by tony2156 Verified Customer Verified Customer

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