Rowe Westbrook

Since I live six hours away from the dealership, this was an Internet purchase with the help of my salesperson Seth and the rest of the team. This was my second such purchase with this dealership. I got th an Internet purchase with the help of my salesperson Seth and the rest of the team. This was my second such purchase with this dealership. I got the best service from start to finish. When the driver delivered my car six hours to the North, that was definitely the icing on the cake. And, I absolutely love this car. TY Seth and all of you for making this Hyundai owner for the past 20 years happy once again. I absolutely love this car. It is sleek, stylish. powerful, and full of convenience options. I am still discovering all that it can do. More

Seth was Awesome! They treated my dog and I like family. Everyone was super friendly and helpful! Thank you for making the car buying process as painless as possible! They treated my dog and I like family. Everyone was super friendly and helpful! Thank you for making the car buying process as painless as possible! More

Matt and the other folks at the Rowe dealership were super helpful when I was shopping for a used car. The entire purchase experience was smooth and very efficient. super helpful when I was shopping for a used car. The entire purchase experience was smooth and very efficient. More

It is a long story, but they did not look at our vehicle for a week and a half. Then it was one thing after another. After telling the service department person (a male) that this was not acceptable way to for a week and a half. Then it was one thing after another. After telling the service department person (a male) that this was not acceptable way to do business he said he didn't like my "attitude"!! We had replaced the brakes in the vehicle at our garage and then come to find out it was the computer system that was screwing up the ABS. We finally got it back after TWO WEEKS and had to pay just over $2k, added on to the new brakes that did not need replacing. What took the cake is they told us they would refund the service IF we gave them a 5 star review. We were thinking this is kind of sketchy, but for $2k we reluctantly carried out our end of the bargain. What did we receive? Well first they said they would replace the keys that they had lost (yes, they lost the keys, along with my father's dog tags). Then when we came back saying that wasn't what we agreed upon they said they would call back the following Monday. Guess what? We did NOT hear from them. We called and left a message that Monday afternoon; have not heard a peep since and that was approximately 6 months ago. The person who was supposedly getting us a refund's name is Debbie. More

I bought a truck from Rowe Westbrook had Daniel Otieno as salesman it was a great experience he took his time showing me the extras on the truck. There was no pressure and a shout out to Debbie who helped me salesman it was a great experience he took his time showing me the extras on the truck. There was no pressure and a shout out to Debbie who helped me with the financing. More

Excellent person to deal with, told him what we were looking for, and bought the first vehicle he brought us. it was spot on. one of the best sales people we've dealt with over the years. looking for, and bought the first vehicle he brought us. it was spot on. one of the best sales people we've dealt with over the years. More

No pressure, Seth was awesome. Took me 30 minutes to close the deal. Helped that I knew my trade in value and the suv I was looking for Took me 30 minutes to close the deal. Helped that I knew my trade in value and the suv I was looking for More

This is the best dealership experience I’ve had. The sales team is friendly and work well together. I will definitely come back in the future when the time comes! Shout out to Seth Taylor (sales The sales team is friendly and work well together. I will definitely come back in the future when the time comes! Shout out to Seth Taylor (sales consultant) who made my experience top notch! More

I scheduled repairs in the body shop based on the availability of a loaner on that date, for which I waited a month. I had to prepay for all the parts before scheduling the date as well. The day befo availability of a loaner on that date, for which I waited a month. I had to prepay for all the parts before scheduling the date as well. The day before I was supposed to have the work done I was told they can’t guarantee loaners and would call when they might get one. I bought my Mach E there and would not go there again. More

Matt was/ is a pleasure to work with along with Danielle, the sales manager at Rowe Ford Westbrook! They went the extra mile to sweeten our deal!!! the sales manager at Rowe Ford Westbrook! They went the extra mile to sweeten our deal!!! More