Scheduled service for Saturday morning.
Car sat there for 4 days without being worked on.
Car sat there for 4 days without being worked on.
More
by mgoerss
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Oxmoor Ford responded
We're sorry to hear about your experience and the delay with your service appointment. This is not the level of timeliness we strive to provide. Please contact us directly so we can review your visit and address your concerns.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
Very attentive, caring ,explaining all issues, possible
solutions and calling
back with updates and next steps.
solutions and calling
back with updates and next steps.
More
by ahg0129
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad our team kept you informed and took the time to explain everything clearly. We truly appreciate your support!
Didn't listen, needed wheel fixed, had to take to another
dealership, truck sat for days being done, wmdidnt get a phone call, I called 2 days before the guy couldn't tell me it was done when it it done alre
dealership, truck sat for days being done, wmdidnt get a phone call, I called 2 days before the guy couldn't tell me it was done when it it done already
Then went to get the key tried to charge me, brand new truck commonsense, girl at the desk didn't know either won't come back
More
by hammerslawn
Verified Customer
Verified Customer
Mar 10, 2026 -
Oxmoor Ford responded
We’re sorry to hear about your experience and the lack of communication you encountered. This is not the level of service we strive to provide. Please contact us directly so we can review your visit and address your concerns.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
Mar 11, 2026 -
hammerslawn responded
Took truck to another dealership they are fiximg the camara and rims, getting door locked fixed on the 2nd truck & they know what the problem is unlike the workers at Oxmoor, wont ever come their agine what a waste of time
My attendant was phenomenal.
The dealership did good work overall. It did take three visits to completely resolve my issue, but I believe this is more Ford corporate’s fault and
The dealership did good work overall. It did take three visits to completely resolve my issue, but I believe this is more Ford corporate’s fault and their process of assessing and authorizing expensive warranty repairs.I feel that the dealership‘s hands were tied and had to try the cheapest solutions before eventually determining that the expensive hybrid battery needed replaced. Once that was finally determined, they were very speedy with the replacement. They were also quick with helping me rent a car with very little difficulty. Overall, I trust them, and will continue to use them. Again, the only reason this isn’t five stars is because of the required repeat visits.
More
by Matt’verick
Verified Customer
Verified Customer
Other Employees Tagged:
Dontae
Mar 08, 2026 -
Oxmoor Ford responded
Thank you for the thoughtful review, Matt! We’re glad to hear your attendant provided great service and that our team worked to resolve the issue as quickly as possible once the repair was approved. We truly appreciate your patience, your trust, and your continued business.
Didn't take long at all.
Everyone was very friendly and prompted in the appointment
Everyone was very friendly and prompted in the appointment
More
by pamathompson62
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Oxmoor Ford responded
We're so glad that we were able to go above and beyond your expectations!
Dontae Smith does a great job understanding how I like to
have my car serviced
have my car serviced
More
by Seib6
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad to hear Dontae takes the time to understand your service preferences and provide excellent care. We truly appreciate your support!
The entire maintenance service was handled efficiently
and professionally with politeness and respect-good job!
and professionally with politeness and respect-good job!
More
by lizeng2006
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad your maintenance service was handled efficiently and professionally. We truly appreciate your support!
Service was done correctly and on time.
Employees were nice and attentive. They explained everything.
Employees were nice and attentive. They explained everything.
More
by KINKSS10
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad your service was completed correctly and on time, and that our team was attentive and clear in explaining everything. We truly appreciate your support!
My service was great!
They got me in and out in short order and treated me very well!
They got me in and out in short order and treated me very well!
More
by TBBOND1
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad we could get you in and out quickly while providing excellent service. We truly appreciate your support!
Fast, professional and courteous!
Oxmoor Service Department can always be counted on to do superb work!
Oxmoor Service Department can always be counted on to do superb work!
More
by MARLON.BLOCKER
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2026 -
Oxmoor Ford responded
Thank you for the wonderful review! We’re glad to hear our service department provided fast, professional, and courteous care. We truly appreciate your trust and your kind words!
Dealer Reviews
Cars for Sale
Dealer Log In
