81 Reviews of Jamie Martin
April 07, 2025
same issues with car since day one. ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgust ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgusting uber that was filthy and smelled like marijuana... picked car up the next day and got an attitude... car was fixed with a "hard reset" they just unplugged the battery and fuse and replugged....they had to keep my car overnight for that and send me home in a gross uber? Service people at Val Ward have attitudes and are not super helpful. I've purchased three Cadillacs from this dealership in the last 3 years and I'll never buy another one! Not to mention when in February it broke down on a 3 hour trip I was taking...the fuel pump module failed (a KNOWN problem evidently, which SHOULD BE A RECALL before someone gets KILLED!!!) Thank GOD I had gotten off the highway where I would've literally been driven over by a truck as the accelerator just stopped working and the car just rolled to a complete stop!!! I was stuck on the side of the road with my 89 year old mother....I called Val Ward as my car had less than 3k miles on it and they did NOTHING to help me! I'm so thankful for Huston Cadillac in Lake Wales! They went OUT OF THEIR WAY to help me. They took my car right in, sent someone to another dealership to get the part, fixed my car and sent me back on my way within two hours! They're the best! Val Ward is the WORST! More
April 02, 2025
Service Advisor (Jamie) and all of the other Service Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the iconic Cadillac! More
March 28, 2025
I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I didn’t have any coupons with me so I didn’t get any discounts but overall I’m pleased. Hopefully I will not need any new repairs done in a while More
Other Employees Tagged: Jane Flesch, Dave McKinney, Karina Gomez
March 09, 2025
Strong performance--not cheap--though VERY GOOD! Best, Bill F. LaPlante II Exec. Dir./mediaalliance.com Outdoors & Environment Editor Florida Country & Coast/magazine & podcast Best, Bill F. LaPlante II Exec. Dir./mediaalliance.com Outdoors & Environment Editor Florida Country & Coast/magazine & podcast More
February 13, 2025
Jamie Martin in my opinion is one of the best service techs in all of SW Florida. He kept me informed the entire time and made sure all of my issues were resolved under warranty. techs in all of SW Florida. He kept me informed the entire time and made sure all of my issues were resolved under warranty. More
January 26, 2025
Super service wouldn't go anywhere else Karina makes the visit enjoyable. I wish I could give 25 stars. visit enjoyable. I wish I could give 25 stars. More
Other Employees Tagged: Jane Flesch, Dave McKinney, Karina Gomez
January 09, 2025
Jamie has been my service adviser for a few years now. I always know that when I call him for service, he will make my experience as easy and pleasant as possible. His politeness and professionalism go I always know that when I call him for service, he will make my experience as easy and pleasant as possible. His politeness and professionalism go above and beyond every single time! Even when I call with the silliest of requests (we all know that once you bring your car in, the problem you were having miraculously stops) Jamie takes each one seriously and has never once made me feel anything less than like his most important customer. Val Ward--you are lucky to have him! Thank you for all you've helped me with Jamie!! He has also introduced me to some wonderful people in the sales department which led to me trading in my 2022 Escalade for a 2025. Griffen Clark (sales) and Jose Villar (sales manager) have also provided the same amazing service. Because of my continued pleasant experiences from Val Ward, I will never by a car anywhere else! Repeat customer service through valued relationships with their cliental is clearly valued by everyone I have worked with at Val Ward. More
Other Employees Tagged: Griffin Clark, Jose Villar




