Jamie Martin
Jamie Martin at Val Ward Cadillac Inc

Jamie Martin

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.6
81 Reviews
4.6

81 Reviews

Write a Review

81 Reviews of Jamie Martin

April 07, 2025

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Employee Rating

same issues with car since day one. ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgust More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2025

Val Ward Cadillac Inc responded

Good Afternoon. We are sorry to read your note and to hear of your disappointment. We offer Luxury Uber services, which are catered for businesses, as a convenience for some customers servicing with us. We normally receive great reviews from patrons that have used their services, but we apologize if your experience was as poor as noted. We would never insist on one of our customers riding in the described conditions and we would have happily found an alternative form of transportation if brought to our attention. Our Service Manager would be happy to speak with you promptly when you can spare a moment, if you would be willing to provide us with at least a name and number so we may follow-up. You may also send us a confidential email note via our website. We look forward to hearing from you and hope you have an exceptional start to your week.

April 02, 2025

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Employee Rating

Service Advisor (Jamie) and all of the other Service Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the More

by lesterc
Recommend Dealer
Yes
Apr 07, 2025

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please don't hesitate to reach out!

March 28, 2025

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I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I More

by CHEFHARRIS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Val Ward Cadillac Inc responded

Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 939-2212 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 18, 2025

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Jamie go's above and bey and to help the customer and does a great job. More

by vidaz28
Service Price Transparency
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Recommend Dealer
Yes
Mar 22, 2025

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

March 09, 2025

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Strong performance--not cheap--though VERY GOOD! Best, Bill F. LaPlante II Exec. Dir./mediaalliance.com Outdoors & Environment Editor Florida Country & Coast/magazine & podcast More

by THEA1
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2025

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Jamie Martin in my opinion is one of the best service techs in all of SW Florida. He kept me informed the entire time and made sure all of my issues were resolved under warranty. More

by LPETERSON4
Service Price Transparency
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Recommend Dealer
Yes
Feb 18, 2025

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 26, 2025

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Super service wouldn't go anywhere else Karina makes the visit enjoyable. I wish I could give 25 stars. More

by lisab2279
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

January 26, 2025

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Everything went well. Jaimie ordered the part and was quick to get us back in for the repair More

by MURDOCHC
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Val Ward Cadillac Inc responded

We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Val Ward Cadillac, Inc.

January 11, 2025

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The prices are outrageous Jamie’s wonderful but I would never recommend the service because of the prices!! More

by reger42696
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jan 13, 2025

Val Ward Cadillac Inc responded

Hello Reger42696, we are sorry to see your note but on behalf of everyone here, thank you for your visit and for the kind words about Jamie! We can all relate to the frustration and expense of maintaining a vehicle in 2025 and our team is constantly benchmarking ourselves to our competition to ensure we are very competitive. There is no question, Dealerships with factory trained technicians will almost always come at a greater expense than a drive through 3rd party alternative, but we believe the additional expense is worth the price of admission when it comes to the services received and options provided. It would be our pleasure to speak with you in greater detail if we may help you additionally. Our team is always available at 239.939.2212. Have a great start to the week!

January 09, 2025

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Jamie has been my service adviser for a few years now. I always know that when I call him for service, he will make my experience as easy and pleasant as possible. His politeness and professionalism go More

by JDEEMS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Griffin Clark, Jose Villar

Jan 13, 2025

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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