Jamie Martin and Mike the LYRIQ technician always take
great care of me and my LYRIQ.
great care of me and my LYRIQ.
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by JTHOMSON316
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike the LYRIQ Technician.
The estimated wait time for the service (4-tire rotation)
was well exceeded apparently due to miscommunication between the mechanics and Jamie.
was well exceeded apparently due to miscommunication between the mechanics and Jamie.
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by davidtupaj
Verified Customer
Verified Customer
Service Price Transparency
Always amazed about the service and the speed we get our
car back. And even better, so many things are still covered from warranty which is great
car back. And even better, so many things are still covered from warranty which is great
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by Markus
Verified Customer
Verified Customer
Service Price Transparency
Jamie is awesome to work with always.
He is always super helpful and kind. I know dealing with the public can be challenging from my own work and he is always ready to help and suggest
He is always super helpful and kind. I know dealing with the public can be challenging from my own work and he is always ready to help and suggest the best service. Thanks Jamie.
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by jms82406
Other Employees Tagged:
Jamie Martin
He is a nice guy, but very scattered and inattentive.
He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I
He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I didn't want. I then had to speak with the service manager who said that they'll change-out the lug-nuts and refund my card. So, in order to get my $250 back, I'd have to drive over an hour each way -- PLUS the time I'd have to be at the dealership for them to do the swap. I'm considering just disputing the charge with my credit card company.
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by JEFF@JEFFPOPICK.COM
Verified Customer
Verified Customer
Service Price Transparency
Friendly and fast service.
TV screen in waiting room keeps you updated on where your car is at in the process
TV screen in waiting room keeps you updated on where your car is at in the process
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by SMOLDOVAN125
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Val Ward Cadillac Inc responded
We appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Very pleasant experience, professional folks doing good
work taking care of the customer. It was definitely a Cadilac experience.
work taking care of the customer. It was definitely a Cadilac experience.
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by dohoman
May 23, 2025 -
Val Ward Cadillac Inc responded
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
I couldn’t be more happier with Jaime.
An absolute class act! Thank you for my my first experience great!
An absolute class act! Thank you for my my first experience great!
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by BJIMENEZ394
Verified Customer
Verified Customer
May 18, 2025 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
This place is great.
The service area is spotless and well-maintained. The people are friendly and professional. They take care of your service needs quickly and efficien
The service area is spotless and well-maintained. The people are friendly and professional. They take care of your service needs quickly and efficiently, and do not waste your time. I highly recommend this dealership service department.
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by PGGator
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2025 -
Val Ward Cadillac Inc responded
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day!
Prices to high for example 170.
00 for a new cabin air filter a 10 minute job and a 30.00 part
00 for a new cabin air filter a 10 minute job and a 30.00 part
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by MASONWOOD58
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2025 -
Val Ward Cadillac Inc responded
Thank you for taking the time to leave us your honest feedback. Please reach out to us at (239) 939-2212 when you can so we can address this situation directly. Thank you and have a great day.