Jamie Martin

Good service but insane charge for labor. Engine light on plus temperature gage not working. Told it was most likely my thermostat. I was told it’s not the old style thermostat but that what Engine light on plus temperature gage not working. Told it was most likely my thermostat. I was told it’s not the old style thermostat but that what I would need is a whole assembly which also contains a sensor. If had the do the repair it would run 1100-1300 but he didn’t recall the exact price. Told it would take an hour to hour to 1 1/2 hours to have it replaced. Not happy to incur the expense I mentioned that the assembly must be expensive cost about 800 or 900 dollars he acknowledged as yes it’s expensive. The total came to what the service consultant told me earlier and I had 20% or up to 200 discounts coupon so I didn’t bother to review the bill until I came home. As it turned out the part cost was $209 but labor was $985. This is totally insane since it took only about an hour to do the repair. I was in and out in an hour and a half which also included getting the car washed. I expected to pay a bit more at a dealer but this is gouging and insane. I expect good service at a fair price which is not the case with Val Ward. Will never take my vehicle there again. More

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Jamie is a pleasure to work with -- he provides good explanations and is thorough in looking at the car explanations and is thorough in looking at the car More

by njscalzo Verified Customer Verified Customer

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My wife took our truck in to get oil change and the customer service and service on our vehicle was excellent. customer service and service on our vehicle was excellent. More

by DOUBLEJ06 Verified Customer Verified Customer

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great customer service thanks Dave. I get my service her all the time, thank you. I get my service her all the time, thank you. More

by JACK_ST85 Verified Customer Verified Customer

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Jamie always goes up and beyond to help me! Every time I come there, he has all my concerns taken care of without any snags. He is a pleasure to work with. Every time I come there, he has all my concerns taken care of without any snags. He is a pleasure to work with. More

by JDEEMS0 Verified Customer Verified Customer

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My advisor kept me well informed and the work performed was as expected. Always a good visit at this dealership. Lots of good people! was as expected. Always a good visit at this dealership. Lots of good people! More

by ICANRACE Verified Customer Verified Customer

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Jamie understood my problem and was able to get the car in and problem fixed quickly. Very friendly and efficient service! in and problem fixed quickly. Very friendly and efficient service! More

by JOHN.REDDINGTON Verified Customer Verified Customer

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The Staff were friendly, knowledgeable and met my needs. It had a very nice waiting room. Great coffee was offered while I waited. It had a very nice waiting room. Great coffee was offered while I waited. More

by peejay1 Verified Customer Verified Customer

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your 15 word review is ridiculous , just accept the service was very good. Jamie explained the charge to me and was very nice . service was very good. Jamie explained the charge to me and was very nice . More

by trudybroad Verified Customer Verified Customer

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Stopped in without an appointment. Jamie came right out to meet us and arranged to have our XT-4 serviced and cleaned right away. Really appreciated his willingness to help. Jamie came right out to meet us and arranged to have our XT-4 serviced and cleaned right away. Really appreciated his willingness to help. More

by JOHNOBLAK Verified Customer Verified Customer

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