Jamie Martin

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

Val Ward Cadillac Inc responded

We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Val Ward Cadillac, Inc.

Val Ward Cadillac Inc responded

Hello Reger42696, we are sorry to see your note but on behalf of everyone here, thank you for your visit and for the kind words about Jamie! We can all relate to the frustration and expense of maintaining a vehicle in 2025 and our team is constantly benchmarking ourselves to our competition to ensure we are very competitive. There is no question, Dealerships with factory trained technicians will almost always come at a greater expense than a drive through 3rd party alternative, but we believe the additional expense is worth the price of admission when it comes to the services received and options provided. It would be our pleasure to speak with you in greater detail if we may help you additionally. Our team is always available at 239.939.2212. Have a great start to the week!

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Val Ward Cadillac Inc responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We would like the opportunity to address your concerns in greater detail. Unfortunately we are limited in the information we are provided by Dealer Rater. A quick search of our system doesn't come up with a match to your user name. Please reach out to us directly at (239) 939-2212 when you have a chance and our Service Manager would be happy to speak with you. Have a great weekend and an exceptional start to your 2025!

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Val Ward Cadillac Inc responded

Hello JG! We are sorry to hear of your negative experience as that was certainly not our intent! It sounds like there may have been either miscommunication or lack of clarification by our staff regarding how and why our advisors quote potential service jobs. I apologize if that was the case as it shouldn’t have been. Our Service Manager would be more than happy to speak with you personally if he can help you in any way. If I may pull back the curtain for a moment and tell you a little about how we operate… Our shop, like many others out there, quotes jobs using Flat Rate Labor. This means we reference detailed Alldata industry labor guides to estimate how long a particular job or repair should take assuming average ability of a Certified Technician. For instance, if GM lists a driveshaft replacement in a particular vehicle should take an estimated 3 labor hours, when our advisor quotes that repair, they use the estimated time of repair and charge that amount to our customers. In this instance, a fresh technician with only a few years of experience may take 5 hours to complete this repair, whereas a 40 veteran may be able to have it done 2. Regardless of either outcome, the same price is charged to the customer, and this price is known before we begin work on a vehicle. This typically benefits owners greatly, as labor guides don’t typically account for unforeseen complications with a job such as rusted or seized bolts for instance, which may add additional time to a repair. Our company employs over a dozen factory trained, GM Certified Technicians, many of which have been with us for decades and who are exceedingly efficient at their specialty platforms. In contrast, for shops that hire basic hourly wage workers, there can be situations where a technician is incentivized to take much longer than needed for repairs since they will make more money by doing so, and any complications can further add time leading to a more expensive repair bill. That is never something you will encounter at Val Ward Cadillac. As a family-owned business serving this area for over 50 years, our goal is to be as transparent as possible in everything that we do and in our internet-age of 2025, we are constantly adapting to remain very competitive with those around us. If we may help you additionally, it would be our pleasure to speak with you at your earliest convenience. Thanks again for reaching out to us and have a great start to your 2025!

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!