Jamie Annese

There is nothing negative that I experienced. ,. My Salesman Tom Burgess went out of his way to get my car ready asap.. Tom also picked me up on his day off, to pick my car up not to inconvenience ,. My Salesman Tom Burgess went out of his way to get my car ready asap.. Tom also picked me up on his day off, to pick my car up not to inconvenience anyone on my end.. It doesn’t get any better.. More

by josephinefigari82950 Verified Customer Verified Customer

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Jamie was very helpful and caring took care of every detail!! The loaner car was nice too 😊 detail!! The loaner car was nice too 😊 More

by Gary Verified Customer Verified Customer

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Very courteous, it kept us informed and fix the problem caused by bert.Smith b m w caused by bert.Smith b m w More

by clintcindy214 Verified Customer Verified Customer

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Jamie has been our service advisor for over 15 years. She is always professional, exceptionally knowledgeable, polite, and efficient. Her expertise and guidance over the years have made owning multiple B She is always professional, exceptionally knowledgeable, polite, and efficient. Her expertise and guidance over the years have made owning multiple BMWs an outstanding experience. More

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Jamie is the best and my car always comes back perfect. quick and quality service every time. quick and quality service every time. More

by allym Verified Customer Verified Customer

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I purchased a New 760i in 2024. I love the car. With the exception of a few recalls that could not be fixed each time I came to service. Each time I brought my car in for service I I love the car. With the exception of a few recalls that could not be fixed each time I came to service. Each time I brought my car in for service I received subpar service. This is not the BMW service that I had become accustomed to throughout the years. Several times I left with my car, not being serviced completely. and always had to return a few days later. Many times I came in for a regular service and ended up returning the next day because some warning light would be on. I met Nick who was my customer Service person. He went out of his way to see that my car was completely serviced. He made sure I received a loaner car versus the past several times I have came to Service and gotten the runaround. My last service person she acted very cavalier never explained anything that was going on with my car. Nick was very thorough and I left feeling confident my car was serviced properly. I will ask for Nick going forward for all my service needs. More

by Sisneywyche12 Verified Customer Verified Customer

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I always receive very good service at Ferman! They keep me informed of everything they are doing. They keep me informed of everything they are doing. More

by shondasterner Verified Customer Verified Customer

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Ferman BME is an Excellent dealer with exceptional people. I always take my vehicle there for service. people. I always take my vehicle there for service. More

by scott.preysler Verified Customer Verified Customer

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Superior customer relations and prompt service timeline! Sales team work well together! Will definitely be back! Sales team work well together! Will definitely be back! More

by laki Verified Customer Verified Customer

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I was very happy with the service that I received. Jamie arranged for us to go off site instead of waiting for the car to be serviced for a recall. Very impressed! Jamie arranged for us to go off site instead of waiting for the car to be serviced for a recall. Very impressed! More

by brooketrv Verified Customer Verified Customer

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