James Stassi | Page 8

Midtown Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Midtown Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Midtown Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Midtown Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

littleonekim1 responded

Originally, it was suggested by a local repair service that I would need to take my vehicle to my Kia dealership since the oil leak they checked for wasn’t the gasket cover they had fixed previously. It was coming from further back in the engine requiring Kia’s attention. James Stassi sent me an invoice detailing the repairs. He also sent some other suggested repairs. I asked that he fix the oil leak and I would address the other items later. He said he would contact me once my parts had come in and my vehicle had been tested and was ready. Once I arrived home and looked over the invoice, I noticed that he was replacing the gasket which had been replaced previously by the other repair shop and I called to question that. His comment was it probably wasn’t done right. After having my vehicle until 1/12/2026, I was contacted and told that I could come and pick it up. Mr Stassi explained that he wouldn’t be there when I arrived but to let him know if I had any questions. I explained to the person who contacted me that I would have to fill up the loaner car with gas, as requested, and drive there during rush hour because I didn’t get off until 4:30. I arrived and everyone there was trying to close for the evening. I went to the counter to pay and my total was more than the amount on my invoice. I asked the man about this and showed him the quote. He said “Oh, that’s probably taxes or something.” I thought that the amount you were quoted was the amount that you paid, unless otherwise stated. I told him that I needed to make certain that I had everything out of the loaner car. His comment was “Don’t worry. He’s already checked it! “ The gentleman checking in the loaner had already begun cleaning it. Well, I would like to make sure myself! I asked if there was anyway that anyone could show me the work that was done or go over it with me and he said “No, not really. You just let us know if you have any problems.” I left the entire situation feeling as if my concerns weren’t addressed and my questions didn’t have any merit and that I was more of a problem to be dealt with rather than a customer.