James Reeder
James Reeder at Claremont Toyota
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James Reeder

Service Client Care Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.5
145 Reviews
4.5

145 Reviews

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145 Reviews of James Reeder

March 09, 2025

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Employee Rating

I am very unhappy the right side is still making the noise even though you put new tires and brakes still making noise. You waste my money and 2 weekends spent at your dess as per ship. You need to tea More

by YVETTEM1515
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Tony Sanchez

March 04, 2025

Dealership Rating
Employee Rating

I always go to Claremont now instead of Ontario because they provide cars if you need cars to get back-and-forth and they are always courteous and you have some snacks available and it just keeps the whole More

by CONTACT26
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Mar 05, 2025

Claremont Toyota responded

We're thrilled to hear you enjoy your visits to Claremont Toyota. Our team takes pride in providing great service and a welcoming atmosphere. We appreciate your feedback and look forward to continuing to make your experience even better! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 26, 2025

Dealership Rating
Employee Rating

I always get great service there and the staff makes you feel like you’re family More

by DWIGHT1207
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Feb 27, 2025

Claremont Toyota responded

Thanks for the fantastic feedback, Dwight! We're thrilled to hear that you consistently enjoy our service and feel at home with our team. We appreciate your support and look forward to welcoming you back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 11, 2025

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I had a great experience with this dealership! They were efficient, kind, and very helpful. Definitely plan to bring my vehicle back again More

by PRISCILLA.CRUPI
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Feb 13, 2025

Claremont Toyota responded

Priscilla, we’re thrilled to hear about your positive experience! Our team strives to provide efficient and friendly service, and it’s wonderful to know you felt supported. We look forward to welcoming you back for your next visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 30, 2025

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Employee Rating

It was an extremely long wait times to get my oil change. There were so many mechanics and couldn't do a simple oil change... More

by MICHELLE-JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Jan 30, 2025

Claremont Toyota responded

Michelle, Your time is valuable, which is why we're disappointed to see it took this long to complete an oil change. When you have an opportunity to speak, please contact us, as we'd like to learn more about when you were here so we can look into what caused this delay. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 23, 2025

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Even with an appointment, it just takes too long, especially at the end of the service. My car sat in the completed area for 30 minutes and I record no notification. The receptionist that my car was More

by BILLY Z
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Jan 24, 2025

Claremont Toyota responded

Billy, We appreciate both your patience and your feedback. There are definitely improvements that can be made to this process, so we can ensure we're getting vehicles back to customers sooner once their services are completed. When you have an opportunity to discuss this further, please contact us as your feedback will allow us to improve. We look forward to speaking with you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 23, 2025

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Employee Rating

great delaer with great customer service . been shopping from here for years and referred all my friends and family here as well More

by NISARSAEL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Jan 24, 2025

Claremont Toyota responded

Thank you for your wonderful review! We're thrilled to hear you've had great experiences with us over the years. Your referrals mean the world to us, and we look forward to continuing to provide you and your loved ones with excellent service! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 22, 2025

Dealership Rating
Employee Rating

On time and good services courtesy and lobby clean and friendly stuff. Thank you for the service More

by CHAHUI17
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Jan 22, 2025

Claremont Toyota responded

Thank you for taking the time to share your rating! We're so happy to hear our team delivered a stellar experience. We look forward to working together again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 22, 2025

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Employee Rating

Overall, I had a great experience. The staff was friendly, and the service was top-notch. The waiting area was comfortable and clean. Claremont Toyota is always my go-to dealership. More

by CHERYLVC
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Jan 23, 2025

Claremont Toyota responded

Thanks for your fantastic review, Cheryl! We're thrilled to hear you had a great experience with our friendly staff and enjoyed our comfortable waiting area. Your support means a lot, and we look forward to being your go-to dealership for years to come! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 21, 2025

Dealership Rating
Employee Rating

I am so glad to be here for you guys and I’m glad to see you and your work More

by JOEP54520
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Claremont Toyota responded

Thanks, Joe! We’re thrilled to have you as part of our community. Your support means the world to us, and we’re excited to keep sharing our work with you! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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