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James Reeder
James Reeder at Claremont Toyota
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James Reeder

Service Client Care Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.5
130 Reviews
4.5

130 Reviews

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130 Reviews of James Reeder

January 03, 2025

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Employee Rating

bad customer service they dont follow on the parts to fix my issue on the time they toll me More

by ART.MG1916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Sanchez

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Jan 04, 2025

Claremont Toyota responded

Art, We're disappointed to read about this lack of follow-up. If this issue with your vehicle still has not been fixed, please contact us at your earliest convenience and we will be happy to assist you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 03, 2025

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Employee Rating

It's great that we can handle things so efficiently even without an appointment! Will choose here next time. More

by 8600172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

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December 28, 2024

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Employee Rating

Everything went good up till leaving the car at the service center. I was waiting for the call/message (in the waiting room) from the service center that my car is done, but did not happen till I went More

by IAHMAD2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Sanchez, Teddy Tobar

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Dec 29, 2024

Claremont Toyota responded

Your time is valuable and it must not be wasted like this. We should have done a much better job of communicating to you that your vehicle was ready. This is something we will be addressing with our team and making sure doesn't happen again in the future. We appreciate you bringing this to our attention and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 20, 2024

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Employee Rating

Terrible customer service. We have had our vehicle serviced twice in the last year at Claremont Toyota. Both times the workers are snotty, rude, dismissive and unprofessional. More

by ANGKAYMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gabriel Acevedo, Jesse Alvarado, Tony Sanchez

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Dec 20, 2024

Claremont Toyota responded

We take pride in providing quality service here and it's clear that's not what you've received. When you have a moment to speak, please contact us, as we'd like to learn more about where we've been falling short, as well as the issues you had with the body shop you were referred to. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 18, 2024

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Christina Sanchez was great. She was fast and efficient, and my problem was solved quickly. More

by PEGRUTZIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

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Dec 19, 2024

Claremont Toyota responded

We're thrilled to hear that Christina provided you with fast and efficient service. Your satisfaction means a lot to us, and we’re here to help anytime you need. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 16, 2024

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Very organized process was treated really well would definitely recommend this dealership to any one considering Toyota More

by BIMMBOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

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Dec 17, 2024

Claremont Toyota responded

We're thrilled to hear you had a positive experience with our team and found the process organized. Your recommendation means a lot to us. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 15, 2024

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Employee Rating

Close to me and people are very courteous and deliver as promised. I like the dealership More

by RANGAKIDAMBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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Dec 16, 2024

Claremont Toyota responded

Thanks for your fantastic feedback! We're thrilled to hear that our team's courtesy and commitment to delivering on promises made a positive impression. Your support means a lot to us, and we're here to keep providing great service! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 05, 2024

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Employee Rating

Very kind and attentive. They worked in a timely manner and answered all my questions. This was the second car I bought there. I would buy again. More

by ALLNESSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Vera, Daniel Vidales, Celine Mason

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Dec 06, 2024

Claremont Toyota responded

We're thrilled to hear about your positive experience and appreciate your loyalty. It's great to know our team was able to assist you effectively. We look forward to helping you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 04, 2024

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Employee Rating

The service was great and good price. The communication with the service advisor was easy. I will definitely back for future services. Claremont Toyota is a very good company to fixed car More

by ANHTRANDQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mo Alsalamony

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Dec 05, 2024

Claremont Toyota responded

We're thrilled to hear you had a great experience with our team and appreciated the service. Your recommendations mean the world to us. We look forward to seeing you again at Claremont Toyota for your future service needs! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 03, 2024

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Employee Rating

Claremont Toyota is a very good company to fixed cars. . I will come there again and again . More

by FOK714BNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Fairman, Marisela Guzman, Mo Alsalamony, Tony Sanchez, Teddy Tobar

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Dec 04, 2024

Claremont Toyota responded

Thanks for your kind words! We're thrilled to hear you had a great experience with us. We look forward to seeing you again for all your car needs. Your support means a lot! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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