James Person | Page 3

Findlay Nissan Henderson responded

Thank you for your feedback. We apologize for the oversight with the wiper blade and the service notice not being reset. That’s certainly not the level of attention to detail we aim to provide. We appreciate you bringing this to our attention and will share your comments with our service team so we can improve our process. If you’d like, please feel free to reach out and we’d be happy to take another look and make sure everything is properly addressed. Your feedback helps us do better. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for being a loyal customer over the years! We truly appreciate your continued trust in our service department. It means a lot to hear that you value the professionalism and qualifications of our team. We look forward to continuing to provide you with great service for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We're glad to hear the shop opened on time and that our team made a positive impression. We'll be sure to pass your compliments along to Christy—she truly is a great asset to our team. We appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind feedback! We're glad to hear that you had a pleasant experience and that our team kept you informed with updates during your wait. It's great to know you found the waiting area comfortable as well. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Fabian and James are wonderful members of our team, and it means a lot to hear that they make your visits to Findlay Nissan so welcoming. We’re glad Fabian’s friendly smile keeps you coming back every six months! We look forward to seeing you again on your next visit. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're glad to hear our team was friendly and that your service was completed in a timely manner. Your recommendation to friends and family means a lot to us. We truly appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re sorry to hear about your experience and that we weren’t able to resolve the issue with your warranty window during your visit. Customer service is very important to us, and we apologize if you felt your concerns weren’t handled the way they should have been. We’d appreciate the opportunity to speak with you directly and learn more about what happened so we can work toward a resolution. Please feel free to contact us at your convenience so we can discuss this further. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for the kind words! We’re glad to hear you found our service efficient and clean, and that your car was ready right on time. We truly appreciate you recognizing the quality of the work. While we aim to keep our pricing competitive, we never compromise on doing the job correctly the first time. Thanks again for your feedback and for trusting us with your vehicle! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan