James Person | Page 2

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're delighted to hear that you felt informed throughout the entire process and that our team provided timely updates along the way. It's especially great to know that Alan made such a positive impression with his service and communication. We'll be sure to share your kind words with him. We truly appreciate your feedback and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're pleased to hear that our team was able to perform the necessary troubleshooting and identify the issue with your vehicle. Some problems can be challenging to diagnose, and we're glad we could find the solution and get you back on the road. We appreciate your feedback and thank you for trusting us with your vehicle. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience with us. First, please accept our sincere condolences on the loss of your father. We're honored that we could provide a welcoming and supportive experience during your travels. We're delighted to hear that Christy greeted you warmly, took the time to explain your vehicle's maintenance needs, and helped address your concerns about the maintenance and tire pressure monitoring lights. We understand that vehicle maintenance is an investment, and we appreciate the trust you place in us to help keep your Altima running reliably for years to come. Safe travels, and thank you for choosing Findlay Nissan. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. While we're glad we were able to resolve the issue, we understand your frustration regarding the axle seals. We take our inspection process seriously, and we're sorry this concern was not addressed prior to the sale. Your comments are valuable and will be reviewed with our team as we continue working to improve our pre-purchase inspection procedures and overall customer experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words and continued support! We're thrilled to hear that you love our dealership and that you've consistently had an outstanding customer service experience. We'll be sure to share your compliments with Fabian—he'll be delighted to know he made such a positive impact. We truly appreciate your trust in us and look forward to serving you again for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback! We're happy to hear you found our team knowledgeable and professional. We understand that language can sometimes be a challenge, and we always do our best to communicate clearly and help every customer feel comfortable and informed. We appreciate you giving us a chance to serve you and wish you nothing but the best. Take care, and have a wonderful day! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're glad to hear you had a smooth check-in and a good experience with Jason. We'll be sure to pass along your kind words to him. We appreciate your business and look forward to giving you the same great experience next time you visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re really glad to hear you had a great experience and felt well taken care of. Our team always aims to communicate clearly and respectfully with every customer, and it means a lot to know that came through for you. We appreciate your business and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We're glad to hear your vehicle was serviced quickly and that you received excellent customer service. Our team works hard to provide a friendly, knowledgeable, and efficient experience, so it's great to know that came through during your visit. We appreciate your business and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience! We're delighted to hear that Jason provided such excellent service during your recall and oil change visit. Clear communication and customer care are very important to us, and we're glad Jason made the process easy to understand and gave you confidence that your vehicle was in good hands. We appreciate your kind words and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan