James Pedersen

I need to take a moment and actually thank Milton Taylor for such a terrible experience with my first auto purchase. After my wife and myself purchased our Subaru Crosstrek from Heritage Subaru we felt grea for such a terrible experience with my first auto purchase. After my wife and myself purchased our Subaru Crosstrek from Heritage Subaru we felt great with our first car purchase… until we had family look over the paperwork and realize we have been ripped off. This was entirely on us for not reviewing the paperwork fully and trusting a scam artist fully. So we will take the blame for being uneducated, but if you are anything like us and want to trust a finance guy from a dealership, maybe think twice before trusting Milton. During the finance paperwork we requested that the paint protection warranty was not to be added on. After Milton explained 3 times why we should add it and we said 3 times why we did not want it he still added it on anyways without our knowledge. The second mistake was when we needed to read over paperwork, but he wanted to talk about ANYTHING and EVERYTHING besides the paperwork that way we can just get it signed and walk away without realizing what we were signing. I think this dealership is a fine dealership to purchase a car, but think twice before you work with a crooked finance guy like Milton Taylor. More

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Yesterday I purchased my second Impreza. The staff was extremely helpful and patient with my unusual situation. A big shout out to Tom, Josh, James and the GM Chris for helping me get my n The staff was extremely helpful and patient with my unusual situation. A big shout out to Tom, Josh, James and the GM Chris for helping me get my new car. They were very professional and wonderful to deal with. I recommend this dealership to everyone who wants a delightful sales experience. Thank you! More

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Smooth and stress free sale of my vehicle and purchase of a Subaru. Keon & James assisted in finding exactly what I asked for. They were attentive, understanding, patient, knowledgeable, respectful, professi a Subaru. Keon & James assisted in finding exactly what I asked for. They were attentive, understanding, patient, knowledgeable, respectful, professional and personable. I appreciated Keon taking (over) time to review my options. James scoured his inventory to find exactly what I requested after hearing my concerns. Josh in Finance was clear, and direct which I appreciate, also very personable. The interaction I had with Keane was also a pleasure. He jumped in when picking up my vehicle and Keon was with another customer. Overall, I would gladly recommend them and Heritage of Owings Mills! More

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Matt was amazing to work with! I purchased an Impreza RS ‘24 w/ the moonroof + HK speaker package and am in love with it. Matt is a car enthusiast that is both passionate and knowl I purchased an Impreza RS ‘24 w/ the moonroof + HK speaker package and am in love with it. Matt is a car enthusiast that is both passionate and knowledgeable; he was even familiar with non-Subaru make/models I had previously considered, and helped me feel confident in my choice to switch to Subaru. He made sure I was well informed throughout the entire process and has continued to be helpful for post-purchase communications. I really appreciate Matt’s patience and kind demeanor, as it was my first time purchasing a car- I was never made to feel inferior for asking for clarification/questions. We’ll definitely be back to get our next car from Matt! More

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This dealership provided one of my best car buying experiences ever! Knowledge and friendly salespeople that didn’t pressure me and were patient and thorough. I highly recommend Chris he was fantastic experiences ever! Knowledge and friendly salespeople that didn’t pressure me and were patient and thorough. I highly recommend Chris he was fantastic as was his counterpart Charles! Sitting with the Finance manager Josh was great and he explained everything thoroughly. If you need a car I highly recommend that you visit Heritage Subaru in Owings Mills, you won’t be sorry! More

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While dealing with one of the sales managers was less than desirable Tom in sales, the General manager of the dealership and Josh in the finance department were extremely helpful. than desirable Tom in sales, the General manager of the dealership and Josh in the finance department were extremely helpful. More

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I fount it to timely with the process and William to be knowledgeable and professional knowledgeable and professional More

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Hi Everyone, I have purchased Subaru Outback from Heritage Owing, it was great working with Joshua for my financing. he explained everything in detailed way also answer all my questions (silly questi Heritage Owing, it was great working with Joshua for my financing. he explained everything in detailed way also answer all my questions (silly questions too) in polite way. I have recommended him and this showroom to my friends and family at New Jersey. I am happy to work with him again , on my future purchase. More

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Matt and Josh are fantastic to work with. The whole purchase process was smooth and efficient. The whole purchase process was smooth and efficient. More

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Chris was super helpful and patient with my family when we came to Heritage Subaru looking for a new vehicle. He was able to find us something within our price range and dealt with my insane schedule and m we came to Heritage Subaru looking for a new vehicle. He was able to find us something within our price range and dealt with my insane schedule and made sure we understood the entire process. He is super communicative and follows up in a very timely manner. It was a great experience. My family absolute loved the experience that Chris and the team provided! We definitely 100% recommend Chris and Heritage Subaru. More

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