James Lanzo
James Lanzo at Liberty Honda

James Lanzo

Dispatcher

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
229 Reviews
4.8

229 Reviews

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229 Reviews of James Lanzo

March 28, 2026

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Employee Rating

Great customer service always a pleasant experience , love getting the videos explaining the work performed More

by mlalteri
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Nelly Justiniano

Mar 28, 2026

Liberty Honda responded

It’s great to hear our team provided a pleasant experience each time and that the service videos helped explain the work on your Honda CR-V. Thank you for sharing your feedback and trusting us with your service needs.

March 25, 2026

Dealership Rating
Employee Rating

Chloe’s attention in getting my vehicle serviced correctly and to my concerns as to what may be going on was helpful. She worked with the technician to let him know my concerns to make sure my vehi More

by Bpatkmount
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio

Mar 25, 2026

Liberty Honda responded

Thank you for highlighting Chloe’s dedication to addressing your concerns and ensuring your Honda CR-V was serviced properly. We look forward to supporting you with any future service needs.

March 05, 2026

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Nelly was attentive. I did not receive a call back with estimates regarding windshield light More

by EDRICK.FLYNN
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Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Nelly Justiniano

Mar 06, 2026

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 27, 2026

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They were able to use my road hazard warranty that I had to replace my tire after contacting the road hazard warranty department. More

by rnoble22
Service Price Transparency
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Recommend Dealer
Yes
Mar 01, 2026

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad James, Chloe, and our team were able to help, and we hope to see you again!

February 16, 2026

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I was very impressed with Tim, the salesman, and everyone that were involved with selling me the much loves Honda Pilot. I will definitely be back. More

by staceynell
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo

Feb 17, 2026

Liberty Honda responded

We appreciate you taking the time to share your experience with our sales and service teams. James is glad to hear how much you love your Honda Pilot. We look forward to welcoming you back soon.

February 14, 2026

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When I need is something fixed on my brand new car which is a 2018 Honda Civic they did the job thank you Honda you prove to me that you can do great things with Honda I love my car I wouldn't have went any More

by DESIREEHAYES77
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Recommend Dealer
Yes

Other Employees Tagged: Marissa Monte, Ezekiel Latiff

Feb 14, 2026

Liberty Honda responded

Thank you for sharing your positive experience and for trusting us with your 2018 Honda Civic service. We’re happy to know the repair met your expectations and that you love driving your Civic.

February 06, 2026

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Employee Rating

Good relationship, understanding communication on time repair cost very worth it! inspection at visit every time More

by PEANUTBRICKLE29
Service Price Transparency
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Recommend Dealer
Yes
Feb 06, 2026

Liberty Honda responded

It’s great to know that our team communicated clearly and performed timely inspections on your Honda. We’re happy the repair cost felt worthwhile. Thank you for choosing us for your maintenance visits.

November 30, 2025

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The staff at the maintenance department were very friendly and helpful the service was excellent and on time More

by RONALDD1010
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Recommend Dealer
Yes
Nov 30, 2025

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

November 28, 2025

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Employee Rating

amazing people! love it here and would always come back for every service my vehicle needs. More

by sifuentesa
Service Price Transparency
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Recommend Dealer
Yes
Nov 28, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2025

Dealership Rating
Employee Rating

Chandler greeted me upon my arrival and gave me his contact information so I could reach him with any questions. He kept me updated on the progress of my vehicle and answered all my questions and conce More

by TRAVERSJ2
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Recommend Dealer
Yes
Nov 13, 2025

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

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