Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
111 Reviews
4.8

111 Reviews

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111 Reviews of Nelly Justiniano

August 17, 2026

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Employee Rating

I was charged over $3,600 for breast's, new rotors, front arm controls and oil change. My breaks started to squeak and just by chance I brought my car into another service station closer to home for and an i More

by Agriesing
Recommend Dealer
No

Other Employees Tagged: Nelly Justiniano

Aug 22, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

July 17, 2026

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Employee Rating

Excellent service good explanation the advisor went the extra mile twice over with a smile and asked is there anything else we could do for you More

by nevillewhyte63.nw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2026

Liberty Honda responded

Thank you for the 5-star review! It’s wonderful to hear Nelly provided clear explanations and went the extra mile with a smile during your Honda CR-V service. We look forward to assisting you again whenever you need us.

July 15, 2026

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Very knowledgeable service advisor. Thoroughly inspected the vehicle. Suggested service that would keep the 2022 CRV running in tip top shape. More

by tyronet138
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Liberty Honda responded

We’re pleased our service advisor provided a thorough inspection and useful recommendations to keep your 2022 CR-V running smoothly. Thank you for the 5-star rating, and we look forward to assisting with your future service needs.

July 13, 2026

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Employee Rating

I am not happy with the sales dept, but I am very happy with the service team. I purchased a car on 24 June and I still do it have my registration . I get not communication from the sales team unless I cal More

by SUBGUYHZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Leyden

Jul 13, 2026

Liberty Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 06, 2026

Dealership Rating
Employee Rating

Liberty Honda Continues To Be Completely Professional In Customer Care. I’m Very Satisfied With Liberty Honda Service. More

by KENROYSERGEANT41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Liberty Honda responded

Thank you for highlighting our team’s professionalism during your Acura MDX service. We’re delighted you felt completely satisfied and look forward to assisting you again.

July 02, 2026

Dealership Rating
Employee Rating

Great communication and quick service. Didn’t try to get me to pay for extra services that weren’t needed. Will definitely use them again. More

by mjillwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Liberty Honda responded

We’re glad you experienced clear communication and swift service on your Honda CR-V without any extra upsells. Nelly will be happy to hear your feedback. We look forward to helping you again.

July 02, 2026

Dealership Rating
Employee Rating

Great customer service advisor was friendly and kept me informed on repairs, great job guys More

by doc_holladay860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Liberty Honda responded

Thank you for recognizing Nelly’s efforts to keep you informed during your Honda CR-V service. We’re pleased that our team could deliver a positive experience.

June 30, 2026

Dealership Rating
Employee Rating

Reception was good and service is excellent The issue with my car was handled in a very professional way More

by SUNILPEDDIBHOTLA
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 30, 2026

Liberty Honda responded

We appreciate you noting how smoothly our reception and service teams worked. It’s great to hear the issue with your Honda Accord was handled professionally. Nelly and our technicians are grateful for your feedback and look forward to helping you again.

June 29, 2026

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Employee Rating

The dealership gave me good information on the status of my car. They called me when my car was ready. More

by DWIGHT.HENRY69
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 29, 2026

Liberty Honda responded

Thank you for the five-star review. We’re glad our team kept you informed about your Honda CR-V and called as soon as it was ready. We look forward to assisting you again.

June 26, 2026

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Employee Rating

The service advisor was very helpful she went the extra mile twice over with a smile and still ask is there any thing else I can do More

by nevillewhyte63.nw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Liberty Honda responded

It’s great to hear that Nelly took extra steps with a friendly smile while servicing your Honda CR-V. Thank you for highlighting her attentiveness. We look forward to assisting you again.

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