James Hatchett

The dealership is always clean, has someone to greet you when you walk in, and wait time is not extensive to see a representative. when you walk in, and wait time is not extensive to see a representative. More

by ANISSA.RUSTHOVEN Verified Customer Verified Customer

Report | Print

I think that you should quote a time to be twice what you expect it to be done so that your clients aren’t disappointed in longer than anticipated wait time. Also said no to car wash as I knew that would ta expect it to be done so that your clients aren’t disappointed in longer than anticipated wait time. Also said no to car wash as I knew that would take more time and my car got washed nonetheless. I guess I shouldn’t complain about that but it would have taken less time if instructions were followed. James was terrific though. More

by MICHELERONS Verified Customer Verified Customer

Report | Print

James in the Service Department is absolutely outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commit outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commitment to customer satisfaction truly were evident at every step. I felt well taken care of from start to finish — highly recommend! More

by MAL Verified Customer Verified Customer

Report | Print

JAMES IS THE BEST! THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE More

by MWALLS35 Verified Customer Verified Customer

Report | Print

Prompt service. Courteous and knowledgeable service rep. James explained what had been done as well as what may be needed in the near future. He even gave me an esti Courteous and knowledgeable service rep. James explained what had been done as well as what may be needed in the near future. He even gave me an estimate of the cost. More

by DRMCCRAY Verified Customer Verified Customer

Report | Print

James is always friendly and helpful! Awesome to get the video / slack message as work was progressing. Very cool seeing the details! Awesome to get the video / slack message as work was progressing. Very cool seeing the details! More

by Jen B Verified Customer Verified Customer

Report | Print

The service experience at BMW Orland Park is top notch every time. This dealership is by far the best! every time. This dealership is by far the best! More

by GGERAMI Verified Customer Verified Customer

Report | Print

Jason Jackobaski. is very professional he has always put my concerns first he is wonderful is very professional he has always put my concerns first he is wonderful More

by georgewgirl722@att.net Verified Customer Verified Customer

Report | Print

Everyone is friendly and helpful. They keep you updated about the process and and timing for the completion of services. I also love that even if I'm not waiting at the dealership, I They keep you updated about the process and and timing for the completion of services. I also love that even if I'm not waiting at the dealership, I receive those updates via text messages along with videos of the issue before I give permission to move forward with the repair. More

by LADY_ARRELDA02 Verified Customer Verified Customer

Report | Print

Excellent James is the berst he makes sure I am taken care of and and my vehicles races top service care of and and my vehicles races top service More

by REGGIESPEARMAN1214 Verified Customer Verified Customer

Report | Print