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James Hatchett
James Hatchett at BMW of Orland Park
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James Hatchett

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.9
134 Reviews
4.9

134 Reviews

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134 Reviews of James Hatchett

April 10, 2025

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Employee Rating

Friendly faces, fast and accurate diagnosis and repairs of any issues. Nice waiting area with amenities. More

by MREED135II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski, Tony Scanlon, Liz Cornelius

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Apr 10, 2025

BMW of Orland Park responded

Thank you for the positive feedback! We're delighted to hear that our team at BMW of Orland Park provided friendly service and a comfortable waiting area. We appreciate your support and look forward to assisting you in the future!

April 09, 2025

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Employee Rating

Mr Kevin Hernandez is extremely knowledgeable. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. More

by Ragsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool, Kevin Hernandez

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Apr 10, 2025

BMW of Orland Park responded

We're delighted to hear that Kevin and Vince provided such knowledgeable and helpful service at BMW of Orland Park. Thank you for choosing us, we look forward to assisting with your future vehicle needs!

April 08, 2025

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Job fix after 4 visits. employee working hard to solve the issue.finally job done. Thanks for ALL. More

by BMN1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon

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Apr 08, 2025

BMW of Orland Park responded

Thanks a million, from the BMW of Orland Park Team!

March 30, 2025

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Promote James Hatchett be done he is the face of Ziegler BMW. Absolutely top grade service from James talk to him directly when you want business from this dealer. He is like Family. More

by Rob
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Victoria Kendra , Grant is awesome

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Mar 31, 2025

BMW of Orland Park responded

Rob, thank you for the wonderful feedback! We're delighted to hear that James provided top-grade service at BMW of Orland Park. We'll be sure to share your kind words with him and appreciate your recommendation!

March 30, 2025

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Employee Rating

Nice setup and coffee machine. A little loud. And bathroom needs needs paper products. But service is fine More

by EDGAREFLAGG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

BMW of Orland Park responded

Edgare, thanks for your feedback! We're glad you enjoyed the setup and coffee at BMW of Orland Park. We'll make sure to address the noise level and bathroom supplies with our team.

March 29, 2025

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James did a very good job. ... Zeigler BMW should be the go 2 for anyone looking to buy a car or for service. Highly recommended. More

by nktamlieh4511
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

BMW of Orland Park responded

Thank you for the high recommendation! We're delighted to hear that James provided excellent service at BMW of Orland Park. We appreciate your support and look forward to assisting you again in the future!

March 26, 2025

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I love BMW of Orland Park. My service advisor was very nice and professional; he knew his work well. More

by NMMITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool, Cory Kazienko

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Mar 26, 2025

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park! We are glad that our team has been professional and helpful. See you next time!

March 25, 2025

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Kept me updated along the way. Water and coffee provided is always a plus. Seats in the waiting area are too low in my opinion. More

by GARCIAALEX711
Recommend Dealer
Yes
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Mar 26, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that the updates and refreshments were appreciated. We'll take note of your feedback about the seating in our waiting area.

March 23, 2025

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Employee Rating

Once again BMW of Orland Park has been amazing. They are always nice, they know me by name, and the service they give is outstanding! More

by KOOKIN69
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright, Mark Bugajski, Dion Grace

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Mar 24, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're delighted to hear that our team continues to provide outstanding service and a personal touch. We look forward to welcoming you back soon!

March 23, 2025

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Employee Rating

A fantastic group of people! !! Professional and personable — like family!!! From the managers, sales people and the receptionists, to all the guys and a girl once upon a time McK More

by WRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvin Crowder, Regan Notter, Dion Grace, Richard Pool, Rob Snipe, Kevin Hernandez

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Mar 24, 2025

BMW of Orland Park responded

It's wonderful to hear that you felt like part of the family at BMW of Orland Park! We're proud of our team's professionalism and personable service. Thank you for sharing your experience with us!

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