James Hatchett
James Hatchett at BMW of Orland Park
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James Hatchett

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.9
131 Reviews
4.9

131 Reviews

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131 Reviews of James Hatchett

March 30, 2025

Dealership Rating
Employee Rating

Promote James Hatchett be done he is the face of Ziegler BMW. Absolutely top grade service from James talk to him directly when you want business from this dealer. He is like Family. More

by Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victoria Kendra , Grant is awesome

Mar 31, 2025

BMW of Orland Park responded

Rob, thank you for the wonderful feedback! We're delighted to hear that James provided top-grade service at BMW of Orland Park. We'll be sure to share your kind words with him and appreciate your recommendation!

March 30, 2025

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Employee Rating

Nice setup and coffee machine. A little loud. And bathroom needs needs paper products. But service is fine More

by EDGAREFLAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

BMW of Orland Park responded

Edgare, thanks for your feedback! We're glad you enjoyed the setup and coffee at BMW of Orland Park. We'll make sure to address the noise level and bathroom supplies with our team.

March 29, 2025

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Employee Rating

James did a very good job. ... Zeigler BMW should be the go 2 for anyone looking to buy a car or for service. Highly recommended. More

by nktamlieh4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

BMW of Orland Park responded

Thank you for the high recommendation! We're delighted to hear that James provided excellent service at BMW of Orland Park. We appreciate your support and look forward to assisting you again in the future!

March 26, 2025

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I love BMW of Orland Park. My service advisor was very nice and professional; he knew his work well. More

by NMMITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool, Cory Kazienko

Mar 26, 2025

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park! We are glad that our team has been professional and helpful. See you next time!

March 25, 2025

Dealership Rating
Employee Rating

Kept me updated along the way. Water and coffee provided is always a plus. Seats in the waiting area are too low in my opinion. More

by GARCIAALEX711
Recommend Dealer
Yes
Mar 26, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that the updates and refreshments were appreciated. We'll take note of your feedback about the seating in our waiting area.

March 23, 2025

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Employee Rating

Once again BMW of Orland Park has been amazing. They are always nice, they know me by name, and the service they give is outstanding! More

by KOOKIN69
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're delighted to hear that our team continues to provide outstanding service and a personal touch. We look forward to welcoming you back soon!

March 23, 2025

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A fantastic group of people! !! Professional and personable — like family!!! From the managers, sales people and the receptionists, to all the guys and a girl once upon a time McK More

by WRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

BMW of Orland Park responded

It's wonderful to hear that you felt like part of the family at BMW of Orland Park! We're proud of our team's professionalism and personable service. Thank you for sharing your experience with us!

March 21, 2025

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Employee Rating

James provided excellent customer service while helping me! The ambience of the entire dealership was warm and friendly. More

by MHALL1REASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2025

BMW of Orland Park responded

We're delighted to hear that James and the team at BMW of Orland Park made your visit enjoyable with their excellent service and welcoming atmosphere. Thank you for sharing your experience!

March 20, 2025

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Employee Rating

Had a great experience working with Rob Snipe and his team to have my BMW iX maintained. They helped me out with a loaner car and kept me in the loops through the visit. Thanks all! More

by PETER.NANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Snipe , Connor

Mar 20, 2025

BMW of Orland Park responded

Peter, we're delighted to hear that Rob and the team at BMW of Orland Park provided you with a seamless maintenance experience. We appreciate your feedback and look forward to assisting you in the future!

March 18, 2025

Dealership Rating
Employee Rating

I never feel lied to or taken advantage of when visiting this dealer, regardless of who I get to work with. Will continue doing business here for any BMW needs. The quality of their work is always excepti More

by ELIASMARTINEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2025

BMW of Orland Park responded

Elias, it's wonderful to hear that you consistently have a positive experience with us at BMW of Orland Park. We appreciate your trust and look forward to assisting with all your future BMW needs!

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