James Hatchett

Terrible communication. Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another car, but weirdly no inquiries into what I might be thinking about purchasing. And after all the run around they didn’t even run the car through the car wash! More

by TIMOAMANDA Verified Customer Verified Customer

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The entire team provided phenomenal customer service! Thank you for making me feel appreciated and special. Thank you for making me feel appreciated and special. More

by Elated Customer Verified Customer Verified Customer

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Fast service and detailed! I Liked the way they sent me video of the work ! I Liked the way they sent me video of the work ! More

by GEVANS1537 Verified Customer Verified Customer

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Most honest service representative I’ve ever dealt with. Have him to train all other reps. Have him to train all other reps. More

by KCKK4 Verified Customer Verified Customer

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Excellent dealership! James went above and beyond, solving my problem with outstanding service and genuine care. James went above and beyond, solving my problem with outstanding service and genuine care. More

by PGRAYSON_CANTY Verified Customer Verified Customer

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Service was great as usual. Prompt, informative and great to deal with James. Great Dealership!! Prompt, informative and great to deal with James. Great Dealership!! More

by CDEVRIES Verified Customer Verified Customer

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I am very pleased with the service at BMW of Orland Park. They exemplify the expectations of the brand. I have owned three BMWs and this is why I keep coming back. The expectation of good service. They exemplify the expectations of the brand. I have owned three BMWs and this is why I keep coming back. The expectation of good service. More

by RODDANDRYANSMOM Verified Customer Verified Customer

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My experience was great. The service didn't take very long and the waiting area was comfortable. Loved that James identified value services my vehicle was eligible for and s The service didn't take very long and the waiting area was comfortable. Loved that James identified value services my vehicle was eligible for and saved me 40%. More

by JOJ7 Verified Customer Verified Customer

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The staff was friendly and fast with service! Rob answered all of my questions with expertise.. Rob answered all of my questions with expertise.. More

by NICHOLELATHAN Verified Customer Verified Customer

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I am pleased that the part for my 2026 X5 hybrid finally came in yesterday. I appreciate Ziegler dealership keeping me aware of the progress of the parts. You can imagine how frustrating it was to have to came in yesterday. I appreciate Ziegler dealership keeping me aware of the progress of the parts. You can imagine how frustrating it was to have to drive with a taped down fuel door of a brand new high-end vehicle. Yet, I am aware that every car in the showroom can be did on a rack in service, rages of price and prestige. Thanks for the cosmetic repair! More

by RevunO Verified Customer Verified Customer

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