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James Hatchett
James Hatchett at BMW of Orland Park
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James Hatchett

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
57 Reviews
4.8

57 Reviews

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57 Reviews of James Hatchett

November 08, 2024

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Employee Rating

James is always excellent He is professional and knowledgeable I am always impressed by his impeccable service More

by phawkps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe

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Nov 12, 2024

BMW of Orland Park responded

Thank you for highlighting James's excellent service! We appreciate your feedback and are thrilled to hear about your positive experience. If there's anything else we can assist with and raise your rating, feel free to reach out. Brian Coster - Service Manager - 708-460-4545

Nov 12, 2024

BMW of Orland Park responded

Thank you for your kind words about James and his exceptional service. We’re glad to know his professionalism and knowledge impress you every time. However, we noticed the one-star rating and would love to understand if there’s anything specific we could improve to make your experience truly five-star. Please feel free to reach out, as we’re committed to providing the best service possible. Thank you for your feedback! Best Wishes, BMW Of Orland Park

November 07, 2024

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Employee Rating

Greeted at the car, provided courteous service and I was out of the dealership quickly. More

by INGRID Salzer
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Nick Shellberg

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Nov 08, 2024

BMW of Orland Park responded

Thanks so much, Ingrid. We look forward to your next visit to BMW of Orland Park!

November 06, 2024

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attentive, cooperative, available, resolved the problem immediately. Dealt with all levels of this dealership, wonderful experience. More

by R.BOSACK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Gertos, Joseph DiGiovanni, Marc Boomsma

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Nov 06, 2024

BMW of Orland Park responded

Thank you for sharing your positive feedback! It's wonderful to hear that you had a premier experience with our team at BMW of Orland Park.

November 05, 2024

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Employee Rating

Mr. James Hatchett is very attentive and a consummate professional. He provides a great service. More

by KESHAPARKER
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Workmanship
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Recommend Dealer
Yes
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Nov 06, 2024

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We are happy to hear that James was attentive and professional. See you next time!

November 05, 2024

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Employee Rating

James is always a pleasure to work with and always takes good care of me when I come in for service. More

by TRSELLERS118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

BMW of Orland Park responded

We are glad to hear that James has been a pleasure to work with. Thank you for trusting BMW of Orland Park with your service needs!

November 01, 2024

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Employee Rating

A great service experience from the moment you drive into the dealership. Both Mr. Hatchet and Mr. Jakubowski are tenured professionals, who provide you with comprehensive service options. More

by drjct288
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

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Nov 01, 2024

BMW of Orland Park responded

Thank you for sharing your positive experience with Hatchet and Jakubowski at BMW of Orland Park! We're delighted to know that their expertise made your visit exceptional, and we look forward to serving you again in the future!

October 28, 2024

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Employee Rating

James is an exceptional service advisor. He always takes great care of me and my vehicle. He's knowledgeable, professional, and goes the extra mile to ensure a positive experience. More

by BRIAN_BOLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Bustamante, Nick Shellberg

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Oct 28, 2024

BMW of Orland Park responded

Brian, it's marvelous to know you can count on James to provide top-tier service. Your feedback is greatly appreciated and we'll be sure to share your kind words with him. See you next time at BMW of Orland Park!

October 27, 2024

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Employee Rating

Great service and very communicative. Will definitely be back for my next service appointment. Thank you. More

by D.VADBUNKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

BMW of Orland Park responded

We're delighted to hear you had a great experience with us at BMW of Orland Park! Thank you for the kind words, and we look forward to seeing you again for your next service appointment.

October 27, 2024

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Employee Rating

I appreciate the service is available ASAP. I have came in get topped off and it was fast as easy. I was able to get going quickly. More

by JAGUARPROPERTY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Nick Shellberg

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Nov 06, 2024

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our quick service met your needs and got you back on the road swiftly. If there's anything else we can do for you, feel free to reach out anytime. Take care! Brian Coster - Service Manager - 708-460-4545

October 26, 2024

Dealership Rating
Employee Rating

James was very professional, approachable, and knowledgeable. He exemplified what putting the customer first means. More

by Goldiebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

BMW of Orland Park responded

Goldie, thank you for recognizing James's professionalism and dedication at BMW of Orland Park. We're delighted to hear he provided such a positive experience!

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