James Ferguson
James Ferguson at Metro Lexus
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James Ferguson

Parts Specialist

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of James Ferguson

September 27, 2024

Dealership Rating
Employee Rating

Simon is very knowledgeable and professional in all aspects of what was a great buying experience. Have been with Metro Lexus since 2007 and they are the best dealership I have ever worked with. More

by Joe Condeni
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Sep 27, 2024

Metro Lexus responded

Joe, we're delighted to hear that Simon and the Metro Lexus team provided you with such a great buying experience. Thanks for your continued support since!

June 15, 2024

Dealership Rating
Employee Rating

It’s because of people like Christian Miller and Michael and Jeff in the service department for the reason that we purchase our cars here More

by milan.kane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

Metro Lexus responded

Thank you for sharing your positive experience with Christian, Michael, and Jeff in the service department, Milan. We're glad to hear they made such a great impression on you! If there's anything else we can assist with to increase your rating, please feel free to reach out. Thank you, Dan Booth - Service Manager - 216-916-6000

February 13, 2024

Dealership Rating
Employee Rating

Great service always. Technicians very helpful and knowledgable .Customer service awesome and always polite to me. More

by michelemeriwether
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Metro Lexus responded

Michele, we're so glad to know you've consistently had great experiences with our technicians and customer service at Metro Lexus. Thanks for your kind words!

January 25, 2023

Dealership Rating
Employee Rating

James replaced the battery in the remote key. He was outstanding answering various questions. My husband and I compare Metro Lexus to the old-fashioned car dealership in the 1980s. More

by Virginia
Workmanship
Recommend Dealer
Yes
Jan 25, 2023

Metro Lexus responded

We will happily pass along the kudos to James for all of his assistance with your battery replacement, Virginia! Thanks so much for the kind words and we look forward to seeing you at Metro Lexus again next time.

Jan 26, 2023

Virginia responded

OAN (One America News) just posted an article about Toyota replacing its CEO. I recommend you read the article and more importantly the comments. If it does not appear on the screen, you can search Toyota on their website. Interesting comments.

December 29, 2022

Dealership Rating
Employee Rating

Kevin is absolutely the best! I send my family. My friends. I tell them they don’t need to call me and ask questions about their deal. I’ve been in the automotive business 35 ye More

by Haynickauto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan, Michael Malzeke, Andrew Cross , David Markuszewski, Kevin McGuire, Marc Clay

Dec 29, 2022

Metro Lexus responded

This review means a lot to us! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Kevin and our team. Safe travels ahead!

October 11, 2022

Dealership Rating
Employee Rating

First Class Dealership. Clean, professional and comfortable. No fake “niceness”… everyone seems to be “liking” their day and are happy to be at work! More

by Dtuleta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

Metro Lexus responded

Thank you so much for this flattering review of Metro Lexus! We hope to see you again!

July 27, 2021

Dealership Rating
Employee Rating

Terry & Mike were GREAT in helping locate and sell me the ES350 I was looking for.Skylar was excellent in explaining the features of my new car. I will always return to Metro for future purchases vs. going t More

by Zman010246
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura, Terry Ramey, David Weaver , Desiree Payne, Skylar was EXCELLENT

Jul 27, 2021

Metro Lexus responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such a seamless purchase experience working with Terry, Mike, and Skylar. Drive safely in your new Lexus ES 350, and we hope to see you back again down the road!

July 04, 2021

Dealership Rating
Employee Rating

Amazing customer service complimented by an outstanding consulant. You are not a customer, you are a guest. Maia was extremely helpful and responsive. Her warm smile and outgoing personality make the buyi More

by Tylerbehr09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Weaver , Maia Bruno

Jul 06, 2021

Metro Lexus responded

Tyler - this review was such a pleasure to read! We're glad to hear that Maia and the Metro Lexus team took such outstanding care of you throughout the buying experience - we'll be sure to pass your kudos along! Safe travels in your new ride - we hope it provides you many happy miles!

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