James Brooks

Frank treated my family great! He made the car buying process enjoyable. Frank is an asset to your business. He made the car buying process enjoyable. Frank is an asset to your business. More

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Great experience, made process very easy. Would use again in future cars. Would recommend to others. Would use again in future cars. Would recommend to others. More

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Mohammed was very nice and helped us get out quickly. It was a great experience. It was a great experience. More

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Atienden muy bien y realmente se preocupan por sus clientes, dan muchas opciones y hacen lo posible por hacer el mejor trato posible, son muy honestos y no esconden nada. clientes, dan muchas opciones y hacen lo posible por hacer el mejor trato posible, son muy honestos y no esconden nada. More

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How might you feel if you spent in excess of $40,000 on a gently used Toyota (Highlander in this case), had some valid issues with the vehicles condition and were "ghosted" by the management when raising t a gently used Toyota (Highlander in this case), had some valid issues with the vehicles condition and were "ghosted" by the management when raising these. This could well be your next experience with Sloane Toyota of Malvern. Background: I bought a 2023 Toyota Highlander last week the Friday before Labor Day. Supposedly, the vehicle had passed a 150- point inspection and was sold as "Sloane Certified". For what it is worth, this is what the inspection refers to: "Sloane Toyota offers a 150-point inspection on vehicles for sale, ensuring they meet quality standards and adhere to safety and emissions requirements. This comprehensive inspection process involves checking the vehicle's critical systems and components, such as the engine, transmission, brakes, tires, electrical systems, and EXTERIOR, to protect buyers from hidden issues and guarantee the vehicle's proper functioning". The car also is supposedly covered by Sloane's own 3,000-mile/90-day limited comprehensive warranty. On returning home, I noticed the bumper assembly was quite loose and assumed a couple of push clips were missing. On closer inspection, much of the drivers side bumper and wheel arch trim assembly is missing the necessary fasteners and bolts. In due course, the bumper might well disengage from the vehicle. In any event, I reached out to the sales consultant, who simply forwarded me the contact details of the General Sales Manager. I reached out to this person by email and phone, and also contacted the General Manager, Mike Nasrat. Neither responded. In all likelihood, the issues are a relatively easy fix for service personnel. However, instead of actually endeavoring to offer a semblance of decent after sales customer service, Sloane seems to prefer to totally ignore the matter, presumably in the hope that it just "goes away". Unprofessional and short sighted in the extreme.. More

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Mohammed was really helpful throughout car buying process and made us very comfortable in big purchase and made us very comfortable in big purchase More

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We were in to lease a Toyota RAV4 Prime. After 3 hours of sitting in the dealership, we signed all the paperwork and left thinking everything went smoothly. After getting home and reading After 3 hours of sitting in the dealership, we signed all the paperwork and left thinking everything went smoothly. After getting home and reading over the lease documents, we discovered that we paid more than agreed during the negotiations. After some back and forth with the dealership, they offer a solution to rectify the issue. More

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Our experience with mo was pleasant we felt like he was trying to find the best car for us trying to find the best car for us More

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Mohamed Sidahmed helped me get a new car , he was great ! He also helped my fiancés family , truly the best to work with He also helped my fiancés family , truly the best to work with More

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Had a very positive experience. Smooth transaction throughout. Satisfied with my choice of vehicle .excellent communication while setting up the financing. Salesman James Brooks was Smooth transaction throughout. Satisfied with my choice of vehicle .excellent communication while setting up the financing. Salesman James Brooks was very professional & friendly. Would not hesitate to recommend Sloane Toyota Malvern. Thank you!! More

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