Ed Toto

Had the absolute pleasure of working with Nick for the process of purchasing my first car on my own. He was absolutely nothing short of amazing, helpful, communicative, and to the point. I would gladly re process of purchasing my first car on my own. He was absolutely nothing short of amazing, helpful, communicative, and to the point. I would gladly recommend him to anyone looking to work with Sloan Toyota of Malvern. More

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It's very nice dealership. Communication is clear and in a timely fashion. Staffs are friendly and helpful. Communication is clear and in a timely fashion. Staffs are friendly and helpful. More

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Mia is very knowledgeable and is a great asset to the team. I am glad she is in her current role. team. I am glad she is in her current role. More

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We had a great experience at Sloane and particularly with Mohamed. What really stands out is how straightforward he was. No nonsense, just accurate information that made us feel confident in our decision. Th Mohamed. What really stands out is how straightforward he was. No nonsense, just accurate information that made us feel confident in our decision. The pricing was competitive and he kept us in the loop on availability and delivery. Mohamed was friendly and attentive the whole time. We’d definitely recommend Mohammed and Sloane to anyone looking for a genuine, hassle-free buying experience. More

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Everyone was friendly and efficient. The process went smoothly and I was treated with respect. The process went smoothly and I was treated with respect. More

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We had a great experience. The people were very nice and helpful. I love it. The people were very nice and helpful. I love it. More

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Service treats customers with respect and everything with my experiences at Sloan of Malvern have been very good. Have been buying cars there since 1999. my experiences at Sloan of Malvern have been very good. Have been buying cars there since 1999. More

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Mohamed displayed professionalism at its finest the entire process, from helping find the perfect vehicle through leaving the lot. entire process, from helping find the perfect vehicle through leaving the lot. More

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How might you feel if you spent in excess of $40,000 on a gently used Toyota (Highlander in this case), had some valid issues with the vehicles condition and were "ghosted" by the management when raising t a gently used Toyota (Highlander in this case), had some valid issues with the vehicles condition and were "ghosted" by the management when raising these. This could well be your next experience with Sloane Toyota of Malvern. Background: I bought a 2023 Toyota Highlander last week the Friday before Labor Day. Supposedly, the vehicle had passed a 150- point inspection and was sold as "Sloane Certified". For what it is worth, this is what the inspection refers to: "Sloane Toyota offers a 150-point inspection on vehicles for sale, ensuring they meet quality standards and adhere to safety and emissions requirements. This comprehensive inspection process involves checking the vehicle's critical systems and components, such as the engine, transmission, brakes, tires, electrical systems, and EXTERIOR, to protect buyers from hidden issues and guarantee the vehicle's proper functioning". The car also is supposedly covered by Sloane's own 3,000-mile/90-day limited comprehensive warranty. On returning home, I noticed the bumper assembly was quite loose and assumed a couple of push clips were missing. On closer inspection, much of the drivers side bumper and wheel arch trim assembly is missing the necessary fasteners and bolts. In due course, the bumper might well disengage from the vehicle. In any event, I reached out to the sales consultant, who simply forwarded me the contact details of the General Sales Manager. I reached out to this person by email and phone, and also contacted the General Manager, Mike Nasrat. Neither responded. In all likelihood, the issues are a relatively easy fix for service personnel. However, instead of actually endeavoring to offer a semblance of decent after sales customer service, Sloane seems to prefer to totally ignore the matter, presumably in the hope that it just "goes away". Unprofessional and short sighted in the extreme.. More

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I had an outstanding experience at Sloane Toyota of Malvern! From start to finish, the entire process was smooth, efficient, and genuinely enjoyable. I am happy with my Prius. I want to give a special Malvern! From start to finish, the entire process was smooth, efficient, and genuinely enjoyable. I am happy with my Prius. I want to give a special thank you to Ed, Matt, and Nick — each of them went above and beyond to ensure everything was handled with professionalism and care. Their honesty, patience, and attention to detail made a big difference. I truly felt like they had my best interests in mind. Highly recommend this dealership if you’re looking for a top-notch team and a hassle-free car buying experience! More

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