James Birchman
James Birchman at Showcase Honda
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James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
78 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

17 yrs

4.8

78 Reviews

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78 Reviews of James Birchman

March 10, 2025

Dealership Rating
Employee Rating

He was very helpful and Communicative at what they were doing also explained everything fine. More

by Fgloria2919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Showcase Honda responded

Thank you for your feedback! We're glad to hear that our team member was helpful, communicative, and provided clear explanations throughout the process. We appreciate your kind words and look forward to assisting you again in the future!

March 05, 2025

Dealership Rating
Employee Rating

Make sure you get the name of the person who gives you a quote for parts and service. More

by Cramador
Recommend Dealer
Yes
Mar 06, 2025

Showcase Honda responded

Thanks for the great feedback! We appreciate your tip on getting names for quotes. Clear communication is key, and your insight helps us improve our service. Glad to have you with us!

March 05, 2025

Dealership Rating
Employee Rating

This is, by far, the best dealership in the valley of the sun. Love the salesmen, but the women in finance are even better. More

by Oziah20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Showcase Honda responded

Thanks for the fantastic review! We’re thrilled to hear you had such a positive experience with our team. Your kind words about our salesmen and finance staff mean a lot to us. We look forward to serving you again in the future!

March 02, 2025

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Employee Rating

James is always very professional and polite. He has been thorough and concise concerning the needs of my vehicle l. More

by mlnchambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Showcase Honda responded

Thank you for your feedback! We're so glad to hear that James has consistently provided you with professional and polite service. It’s great to know he’s been thorough and clear about your vehicle's needs. We truly appreciate your trust in him and look forward to continuing to serve you!

February 21, 2025

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I appreciate James getting me in and out faster than expected, with all the work completed. More

by Pam
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Showcase Honda responded

Thanks for the awesome feedback, Pam! We're thrilled to hear that James provided you with such efficient service. Your satisfaction means a lot to us, and we look forward to helping you again soon!

February 21, 2025

Dealership Rating
Employee Rating

He’s amazing he knows how to treat people he helped me out with a payment plan on my maintenance More

by Taniaalicea0342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Showcase Honda responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team. Helping our customers is what we strive for, and we're glad we could assist you with your payment plan. Your support means a lot to us!

February 19, 2025

Dealership Rating
Employee Rating

First thing, I brought my car in to have them look into my air compressor that right Honda said I need replaced and paid right Honda the $100 to look at it. I brought it to showcase in order to get it unde More

by Showcase Honda are liars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 17, 2025

Dealership Rating
Employee Rating

Very unhelpful and wouldn't honor the MPP warranty without me paying an outrageous amount. I had to get another car and repo the piece of crap 2021 Kia Soul Showcase sold me. THE SECOND USED PIECE OF More

by chris2fer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 18, 2025

Showcase Honda responded

We understand how frustrating this situation has been for you, and we take concerns like yours seriously. Our team strives to provide transparent and fair service, and we regret that you feel your warranty coverage was not honored in the way you expected. We would like the opportunity to discuss this further and see if there is anything we can do to assist you. Please reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can review your concerns in more detail.

Feb 18, 2025

chris2fer responded

I reached out to Lindsay Voss via email AND left a phone voicemail and NO RESPONSE! SO, NO... my concern is NOT taken seriously.

February 09, 2025

Dealership Rating
Employee Rating

I always have a great experience at Showcase. The service department is very communicative and thorough. More

by TRAVERSO76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Showcase Honda responded

Thanks! We're thrilled to hear you had a great experience with our service department. Communication and thoroughness are key to us, and your feedback means a lot. Looking forward to seeing you again!

January 30, 2025

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Employee Rating

Just threw me in a car and that was it; only cared about the sale More

by EDDARDEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2025

Showcase Honda responded

Our goal is to make sure every customer feels heard and valued, and we understand that it’s important to feel well-guided throughout the entire process. We’d appreciate the opportunity to learn more about your experience and address your concerns. Please feel free to reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can make things right.

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