James Birchman
James Birchman at Showcase Honda
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James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.9
69 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

16 yrs, 11 mos

4.9

69 Reviews

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69 Reviews of James Birchman

January 30, 2025

Dealership Rating
Employee Rating

Just threw me in a car and that was it; only cared about the sale More

by EDDARDEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2025

Showcase Honda responded

Our goal is to make sure every customer feels heard and valued, and we understand that it’s important to feel well-guided throughout the entire process. We’d appreciate the opportunity to learn more about your experience and address your concerns. Please feel free to reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can make things right.

January 19, 2025

Dealership Rating
Employee Rating

My service associate was the greatest and he is a definite asset to the car dealership More

by VINNYBILLISI
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2025

Showcase Honda responded

Thanks for the fantastic feedback, Vinny! We're thrilled to hear about your positive experience with our service associate. We strive to provide top-notch service, and it’s great to know our team is making a difference! Your support means a lot to us.

January 09, 2025

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James Birchman was very kind, professional and very knowledgeable. The dealership offered very great service. More

by cbless008
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Showcase Honda responded

Thanks for your fantastic review! We're thrilled to hear that James provided you with such a positive experience. Our team strives to deliver excellent service, and your feedback means a lot to us! Looking forward to serving you again in the future.

January 04, 2025

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James is AMAZING! I came to this location for a warranty issue. James insured I was well taken care of by keeping me updated on the process. He is so friendly and dep More

by BJONES.4
Service Price Transparency
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Recommend Dealer
Yes
Jan 07, 2025

Showcase Honda responded

Thanks for your awesome review! We're thrilled to hear James made your experience so positive. His dedication to customer care truly sets our team apart. We appreciate your kind words and look forward to serving you again!

January 03, 2025

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I was quite pleased with Cassie. Good communication and kept things on schedule. I appreciate a woman in a traditionally male dominated field. I especially enjoyed Alejandro Verga More

by mmmcboop
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Green, Alejandro Vergara, Cassie Allen, Francisco Ostos , Fernando who helped me finance the car

Jan 06, 2025

Showcase Honda responded

Thanks! We’re thrilled to hear about your positive experience with Cassie, Alejandro, and the financing team. It's fantastic that you felt supported throughout the process. Enjoy your new car, and we look forward to serving you again at Showcase Honda!

December 30, 2024

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Best advisor hands down, fast and efficient great communication at all times. WILL COME BACK FOR SURE !!! More

by Noah garcia
Service Price Transparency
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Recommend Dealer
Yes
Jan 03, 2025

Showcase Honda responded

Thanks, Noah! We're thrilled to hear you had such a positive experience. Our team works hard to provide excellent service, and your feedback truly motivates us. We can’t wait to welcome you back!

December 22, 2024

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Showcase is the best car dealer for service and for your new car purchase needs More

by Kayla
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Recommend Dealer
Yes
Dec 23, 2024

Showcase Honda responded

Kayla, thank you for your fantastic review! We're thrilled to hear that you had a great experience with us for both service and your new car purchase. Your support means a lot, and we look forward to serving you again in the future!

December 21, 2024

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Service department personnel are polite and give you reasonable time frame get the work completed More

by DHOLLIS6
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Recommend Dealer
Yes
Dec 23, 2024

Showcase Honda responded

Thanks! We're thrilled to hear that our service team provided you with a positive experience. We strive to maintain clear communication and efficiency. Your kind words motivate us to keep up the great work!

December 15, 2024

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This dealership Is by far the very best I have ever dealt with ! There straightforward and honest and caring ! James Buchanan is one xxxx if a service advisor. They have a General Manager who I met nam More

by lenwechsler
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Green

Dec 16, 2024

Showcase Honda responded

Thank you, Len! We’re thrilled to hear about your positive experience with James and Jerry. Our team is dedicated to providing straightforward and caring service, and it’s great to know we met your expectations. We appreciate your kind words and look forward to seeing you again!

December 14, 2024

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Exellent customer service, not too much waiting. Very flexible and friendly guys, colllete info. Ready for next appointment More

by CHRISMENDEZ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Showcase Honda responded

Thanks! We're thrilled to hear you had such a positive experience. Our team always strives to provide excellent service and minimize wait times. We look forward to seeing you at your next appointment!

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