James Birchman
James Birchman at Showcase Honda
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James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.9
66 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

16 yrs, 10 mos

4.9

66 Reviews

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66 Reviews of James Birchman

January 04, 2025

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Employee Rating

James is AMAZING! I came to this location for a warranty issue. James insured I was well taken care of by keeping me updated on the process. He is so friendly and dep More

by BJONES.4
Service Price Transparency
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Recommend Dealer
Yes

January 03, 2025

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I was quite pleased with Cassie. Good communication and kept things on schedule. I appreciate a woman in a traditionally male dominated field. I especially enjoyed Alejandro Verga More

by mmmcboop
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Green, Alejandro Vergara, Cassie Allen, Francisco Ostos , Fernando who helped me finance the car

Jan 06, 2025

Showcase Honda responded

Thanks! We’re thrilled to hear about your positive experience with Cassie, Alejandro, and the financing team. It's fantastic that you felt supported throughout the process. Enjoy your new car, and we look forward to serving you again at Showcase Honda!

December 30, 2024

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Best advisor hands down, fast and efficient great communication at all times. WILL COME BACK FOR SURE !!! More

by Noah garcia
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Recommend Dealer
Yes
Jan 03, 2025

Showcase Honda responded

Thanks, Noah! We're thrilled to hear you had such a positive experience. Our team works hard to provide excellent service, and your feedback truly motivates us. We can’t wait to welcome you back!

December 22, 2024

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Showcase is the best car dealer for service and for your new car purchase needs More

by Kayla
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Recommend Dealer
Yes
Dec 23, 2024

Showcase Honda responded

Kayla, thank you for your fantastic review! We're thrilled to hear that you had a great experience with us for both service and your new car purchase. Your support means a lot, and we look forward to serving you again in the future!

December 21, 2024

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Service department personnel are polite and give you reasonable time frame get the work completed More

by DHOLLIS6
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Recommend Dealer
Yes
Dec 23, 2024

Showcase Honda responded

Thanks! We're thrilled to hear that our service team provided you with a positive experience. We strive to maintain clear communication and efficiency. Your kind words motivate us to keep up the great work!

December 15, 2024

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This dealership Is by far the very best I have ever dealt with ! There straightforward and honest and caring ! James Buchanan is one xxxx if a service advisor. They have a General Manager who I met nam More

by lenwechsler
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Green

Dec 16, 2024

Showcase Honda responded

Thank you, Len! We’re thrilled to hear about your positive experience with James and Jerry. Our team is dedicated to providing straightforward and caring service, and it’s great to know we met your expectations. We appreciate your kind words and look forward to seeing you again!

December 14, 2024

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Exellent customer service, not too much waiting. Very flexible and friendly guys, colllete info. Ready for next appointment More

by CHRISMENDEZ
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Recommend Dealer
Yes
Dec 16, 2024

Showcase Honda responded

Thanks! We're thrilled to hear you had such a positive experience. Our team always strives to provide excellent service and minimize wait times. We look forward to seeing you at your next appointment!

December 10, 2024

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Bought the car but haven't had the best of luck. I've had the battery replaced each october since I bought the vehicle. My car was hot in the rear while it was getting serviced. I don't think any More

by mima7676
Service Price Transparency
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Recommend Dealer
Yes
Dec 11, 2024

Showcase Honda responded

Thank you for sharing your experience. We're sorry to hear about the issues you've faced with your vehicle. Your feedback is valuable, and we will address your concerns to ensure better service moving forward. We're glad you had a positive experience with James and appreciate your support.

December 04, 2024

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Jason was extremely professional, he was also very helpful and kept communication with me throughout the process. Excellent work Jason! More

by devinrw18
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Recommend Dealer
Yes
Dec 05, 2024

Showcase Honda responded

Thanks for the fantastic review, Devin! We’re thrilled to hear about your positive experience with Jason. His professionalism and communication are what we strive for. We appreciate your support and look forward to serving you again!

November 30, 2024

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Didn't appreciate the 3% fee for using a credit card to pay the bill More

by tmohny
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Recommend Dealer
Yes
Dec 02, 2024

Showcase Honda responded

We understand that fees can be frustrating. We aim to keep our services competitive while maintaining quality. Your input is valuable, and we’ll continue to work on improving our payment options. We appreciate your support and hope to see you again soon!

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