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James Barnes

Overview Reviews (178) Inventory (168)

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James Barnes

James Barnes | Page 6

Finance Director

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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5.0

178 Reviews

Overview Reviews (178) Inventory (168)

Dealership Experience

7 yrs, 4 mos

Languages Spoken

English

5.0

178 Reviews

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178 Reviews of James Barnes

November 25, 2022

Dealership Rating

Employee Rating

HELLO WORLD! ! My experience with Charles Archer was nothing but an amazing time!! He took his time with me! He didn't rush or pressure me to do anything I wasn't ! My experience with Charles Archer was nothing but an amazing time!! He took his time with me! He didn't rush or pressure me to do anything I wasn't comfortable with and for that I'm most appreciative with! 😊 More

by Alicia Johnson

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer

Dec 02, 2022 -

Casey Kia responded

Thank you so much Alicia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 03, 2022

Dealership Rating

Employee Rating

Jacobo Martinez is a great person, not just a great salesman. He takes the time to truly understand what our needs are. The other staff are very professional and the whole experience was the best I've salesman. He takes the time to truly understand what our needs are. The other staff are very professional and the whole experience was the best I've had at a dealership. We'll certainly be back! More

by Jason.delossantos

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jacob Martinez F.

Nov 10, 2022 -

Casey Kia responded

Thank you so much Jason for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 02, 2022

Dealership Rating

Employee Rating

Perks with the vehicle are great got a great deal for the vehicle I wanted. My only concern is the paperwork process could have been handled better. I was informed the day prior when I arrived the next day w vehicle I wanted. My only concern is the paperwork process could have been handled better. I was informed the day prior when I arrived the next day with check in hand, tags and titles would be completed but it was not. So we arrive at 12:30am & we didn’t leave until 2pm, once the admin completed the tags and title paperwork. Lastly, I didn’t think the approach of trying to sell me a higher protection on my vehicle after I handed the check over to complete my payment was inappropriate. I did receive a dependable vehicle and I appreciate Casey Kia providing this for me. However, the information stated above left me with an unpleasant experience hospitality wise. More

by Ahliyahg

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kaitlin Fields , Hugh Mitchener

Nov 10, 2022 -

Casey Kia responded

Thank you so much Ahliya for the positive review! We are extremely grateful for the opportunity to earn your business. I apologize that we were not prepared to complete your paperwork upon arrival. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to improving our process to better serve you in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

October 27, 2022

Dealership Rating

Employee Rating

Charles was very knowledgeable and helpful in the purchase of my used Jeep. Process was as smooth as a car purchase can be. purchase of my used Jeep. Process was as smooth as a car purchase can be. More

by davidhpainter

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer

Nov 10, 2022 -

Casey Kia responded

Thank you so much David for the five star review! We are extremely grateful for the opportunity to earn your business on your Jeep. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 15, 2022

Dealership Rating

Employee Rating

Charles went above and beyond in terms of service. He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and the other staff members at Casey Kia made it a fantastic experience overall. More

by clhower92

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer , Krystal

Nov 10, 2022 -

Casey Kia responded

Thank you so much Courtney for the five star review! We are extremely grateful for the opportunity to earn your business on your Honda Civic. Also thank you for the wonderful endorsement of Charles Archer, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 05, 2022

Dealership Rating

Employee Rating

Very good family like atmosphere. Everyone was in a good mood and motivated to do the job. Everyone was in a good mood and motivated to do the job. More

by 94brandon21

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jacob Martinez F. , Albert “AJ” Jackson

Oct 13, 2022 -

Casey Kia responded

Thank you so much Brandon for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez, and my Management team. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

October 04, 2022

Dealership Rating

Employee Rating

A wonderful experience with Jacob M. Our salesman!! Car was represented accurately and good trade! Our salesman!! Car was represented accurately and good trade! More

by Mjmm77

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jacob Martinez F. , Aaron McGiffin

Oct 13, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

September 27, 2022

Dealership Rating

Employee Rating

Professional and friendly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! More

by msfred43

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer , Wayne

Sep 28, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 20, 2022

Dealership Rating

Employee Rating

I have now purchased my second vehicle from Kia and Mr. Charles he never disappoints me he has amazing customer service and he worked very hard to make sure that I found the car that I wanted and his knowl Charles he never disappoints me he has amazing customer service and he worked very hard to make sure that I found the car that I wanted and his knowledge about car is out of this world I will remain a loyal customer on any future purchases 😁 More

by Dijahdfoster

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charles Archer

Aug 27, 2022 -

Casey Kia responded

Thank you so much Dijah for the five star review. We are extremely grateful for the opportunity to earn your business for the second time. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look foreword to taking care of all of your automotive needs in the future. Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

July 12, 2022

Dealership Rating

Employee Rating

Very friendly. Welcoming atmosphere. Great customer service skills shown. Great overall experience when purchasing my car. Welcoming atmosphere. Great customer service skills shown. Great overall experience when purchasing my car. More

by bjsalazar0498

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ron Tomaino

Aug 09, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Jul 13, 2022 -

bjsalazar0498 responded

Very friendly. Welcoming atmosphere. Great customer service skills shown. Great overall experience when purchasing my car.

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