Jamaine Alphonso

The sales representatives are great and will help you find what you need. I’ve specifically worked with Jamel and Mario. They are fantastic! Jamel helped me get a good deal on my car, he listened to what find what you need. I’ve specifically worked with Jamel and Mario. They are fantastic! Jamel helped me get a good deal on my car, he listened to what I needed, and went above and beyond. He was able to help me get my insurance down to $165! He was professional, efficient, and I would definitely recommend him. However, the finance manager, Jamaine Alphonso was awful. He started out being very friendly until he tried to sell me all add ons which I thanked him for and respectfully declined. After I said no, his whole demeanor changed. He had an attitude and I felt very uncomfortable. Then he tried to charge me an extra $455 for the first month payment of my car which was included in the down payment. I told him that everything was to be included and he said no and refused to speak with the sales representative and confirm. I asked again and he continued to say no. I felt like I was being taken advantage of financially and was extremely unhappy. I was truly ready to walk away from the dealership and find another car elsewhere. However, I do love Honda and decided to speak with Jamel and thankfully he did the right thing and got this issue fixed for me. There is no reason I should feel like I’m forced to add other packages to my lease and then presented a different price than what was agreed with the sales representative. This is my third lease with Honda and by far the worse experience with finance. I hope I never have to encounter Jamaine again. More

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I want to take a moment to recognize what an outstanding salesperson Fritz was throughout my Honda purchase this week. Buying a car can be a stressful experience but Fritz made the entire process smooth, salesperson Fritz was throughout my Honda purchase this week. Buying a car can be a stressful experience but Fritz made the entire process smooth, comfortable, and easy to understand. From the very beginning, he was understanding, humble, and incredibly knowledgeable. He took the time to answer every single one of my questions, no matter how many I had and never made me feel rushed or pressured. Fritz carefully reviewed every document with me and explained each piece of paperwork thoroughly, making sure I understood everything before signing. When I requested a written breakdown of the sale price, trade-in value, and other details, he was happy to provide it. He even came in on his day off to finalize the deal which speaks volumes about his dedication and commitment to his customers. Throughout the entire process Fritz remained patient, respectful, and professional. He always made me feel comfortable and confident in my decision. His honesty, knowledge, and exceptional customer service truly set him apart. Thank you again Fritz for your patience, professionalism, and for answering my countless questions with kindness and respect. I sincerely appreciate everything you did to make this such a positive experience. I would absolutely recommend Fritz to anyone looking to purchase a vehicle at Honda. If you’re looking for someone who genuinely cares about his customers and goes above and beyond he’s the person to ask for! More

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While my salesperson, Fatima, was an exceptional, honest 10/10 professional, the finance officer Jamaine, resorted to predatory and deceptive tactics that severely damaged my perception of the Honda brand. 10/10 professional, the finance officer Jamaine, resorted to predatory and deceptive tactics that severely damaged my perception of the Honda brand. As a corporate relocation transferee with a prime Tier-1 employment contract and a massive 40% cash down payment ($15,000), the finance manager aggressively attempted to force an unwanted $1500 aftermarket GPS tracker and another $800 or something GAP insurance onto my contract. He explicitly lied, claiming that American Honda Finance mandated the tracker due to a 'thin credit file' and also falsely stated that New York State law legally mandates GAP insurance on loans over $30,000, not once mentioning the foreign professional relocation program until I brought it up. Initially, giving me a rate of more than 11% whereas the promotional APR was between 3.5% - 4.5%. Later when I explicitly told that I was a professional who was looking to get the Tier 1 rates because of my high salary, high initial down payment and low risk profile, the rates magically became the standard Honda promotional rates. These coercive, deceptive tie-in sales practices are completely unacceptable. I finally demanded my deposit back after around 3 hours of continuous back and forth to which they folded finally and suddenly dropped the ‘mandatory’ after market tracker add on. Honda corporate needs to audit this department's compliance. More

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If you enjoy being 'yes’d” to death by salespeople who treat honesty like an optional feature, then Honda of Hillside is the place for you. They talk a big game to gain your trust, but the second the deal treat honesty like an optional feature, then Honda of Hillside is the place for you. They talk a big game to gain your trust, but the second the deal is inked, you cease to exist. I sold them my car on the promise of a one-to-two-week turnaround for my check; instead, I was forced into a five-week nightmare of chasing my own money. Every inquiry was met with silence or a dismissive attitude that bordered on insulting. I have owned and leased vehicles for years, and this is, without question, the most unprofessional, incompetent dealership I have ever encountered. Do not walk—run—to any other dealer. More

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