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Jake Warrington
Jake Warrington at Toyota of Scranton

Jake Warrington

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.2
8 Reviews
4.2

8 Reviews

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8 Reviews of Jake Warrington

May 16, 2025

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Employee Rating

I gave you a five because of Stephinie. The car gets ONE star. Worst car I have EVER owned!!!! More

by DRPROSTHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones

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May 19, 2025

Toyota of Scranton responded

DRPROSTHO, Thank you for taking the time to share your feedback. While we’re truly sorry to hear that you’re disappointed with your vehicle, we’re very grateful for your kind words about Stephanie. She takes great pride in providing excellent service, and we're glad she made a positive impact during your visit. If there's anything we can do to further support you or address concerns with your vehicle, please don’t hesitate to reach out—we're here to help. —Toyota of Scranton Guest Experience Team

May 20, 2025

DRPROSTHO responded

Why is it ok to buy a new car only to have it in the dealership about ten times within a year and a half? Why is it ok to have your cruise control shut off at anytime forcing you to pull to the side of the road. Turn off your vehicle and open the door only to restart your car. Just to get the cruise begin to work. Dealership says sorry we can’t duplicate my concern. Receive a notice from your dealership that my car notified them of an emergency brake issue. Only to be told my car does not show up anything wrong when you stop at the dealership. They run the diagnostic test only to inform me well there is nothing wrong. Remember they called me!! Original issue was the information screen keep having issues. Well after 1.5 yr. It was replace. Well it fixed the concern only to have other cancellation issues show up. Oh how about being asked if I wanted the car evaluated for a trade in. Only to get a quote that is 5000.00 lower than what an online quote. Add insult how about having Jake call me a few weeks later to leave a message to call him back about getting a possible quote for the car! This is truly the WORST CAR I have ever owned

April 27, 2025

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Great service no matter who your person helping you at the dealership is! Toyota of Scranton will always be my dealership of choice. More

by DNBRUOTOLO
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Recommend Dealer
Yes
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Apr 29, 2025

Toyota of Scranton responded

DNBRUOTOLO, Thank you for your wonderful feedback! We’re thrilled to hear that no matter who assists you, the service consistently meets your expectations. It means so much to us that Toyota of Scranton is your dealership of choice. We look forward to continuing to provide you with the great service you deserve! Warm regards, The Toyota of Scranton Service Team

April 13, 2025

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We got an appointment quickly and they did the inspection we needed. Well done. Always friendly and professional. More

by FEDERALLOCK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

Toyota of Scranton responded

FEDERALLOCK, Thank you for the great feedback! We’re glad we could get you in quickly and take care of your inspection efficiently. It’s always our goal to provide friendly, professional service every step of the way. We appreciate your continued trust in Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

January 01, 2025

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Dealership was friendly and staff was very helpful. They even offered snacks and coffee while negotiating. More

by ROKONJR
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Kacie Kuchinskas, Pat Gallagher, Brian Cloud, Jordan Printz, Ryan Cali

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Jan 02, 2025

Toyota of Scranton responded

ROKONJR, Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

December 05, 2024

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Employee Rating

I have been reaching back after my service and nobody’s answering the call or reaching back to me to see what is the problem that I’ll keep calling More

by BELKY179
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2024

Toyota of Scranton responded

Dear Belky179, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced in getting a response from us. Ensuring clear and timely communication is very important to us, and we regret that we fell short in this instance. I’m glad we were able to connect with you on 12/6/24 and schedule an appointment to address your concerns. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We’re here to help and committed to making this right. Thank you for giving us the opportunity to assist you. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

October 17, 2024

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Employee Rating

Good, people were kind and easy to work with and they try hard to get u in the right car at the right price More

by ERIKBACON06
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Marco Valenti, Richard LaRussa, Nicki Natiello

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Oct 17, 2024

Toyota of Scranton responded

ERIKBACON06, Thank you for your kind words! We're so glad to hear that our team made the car-buying process smooth and enjoyable for you. We always strive to help our guests find the perfect vehicle at the best price. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride! Warm regards, The Sales Team Toyota of Scranton

October 11, 2024

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Extremely knowledgeable and professional from knowledge of the vehicle itself, to the finance options and follow-up services offered with the purchase of the vehicle. Strongly feel comfortable dealing More

by Cade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jammie Marcen, Kevin Cloud, Scott Higgins, Justin Cheverez, Emily Hardinger

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Oct 11, 2024

Toyota of Scranton responded

Cade, Thank you so much for your kind words! We're thrilled to hear that you found our team to be knowledgeable and professional throughout your experience, from the details of the vehicle to the financing options and follow-up services. We strive to ensure every aspect of the process is seamless and informative. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!" This response acknowledges the specific compliments while reinforcing the dealership’s commitment to excellent customer service. Warm regards, The Sales Team Toyota of Scranton

June 30, 2024

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Employee Rating

They really listen - If it’s humanly possible they’ll make it happen. Very happy! More

by JOYOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, Jim Luyster, Jon Higgins, Ashley Ochwat

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Jul 01, 2024

Toyota of Scranton responded

JOYOUR, Thank you for your fantastic review! We're delighted to hear that our team at Toyota of Scranton could meet your needs and make things happen for you. Your happiness is our top priority, and we're thrilled to have earned your satisfaction. If there's anything more we can do for you in the future, please let us know. Safe driving! Warm regards, The Toyota of Scranton Team

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