Jake Gurzler | Page 97

leasing a ford Everyone was super nice and friendly. They made the stress over buying a new car not so bad. I will be going back for my next lease. Thank you to Jak Everyone was super nice and friendly. They made the stress over buying a new car not so bad. I will be going back for my next lease. Thank you to Jake for putting up with me and my 3 year old. He wants to come back to feed the fish again! More

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Exceeded Expectations!! Mike Howard, Jake Gurzler, and the entire Columbia Ford team did an excellent job. I coordinated this purchase remotely. Upon arrival on the day of pu Mike Howard, Jake Gurzler, and the entire Columbia Ford team did an excellent job. I coordinated this purchase remotely. Upon arrival on the day of purchase, everything was in place....the final purchase items took less than an hour and I was on my way! This is the 7th vehicle my family has purchased from Columbia Ford over the past 12 years...there is a reason we keep coming back. Great experience, great service, and great products. More

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great place to get a new car Def worth checking out !! They helped me out in so many ways recommend them to anyone who is looking for a good car and a good loan! Def worth checking out !! They helped me out in so many ways recommend them to anyone who is looking for a good car and a good loan! More

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Some pressure, but worked to m y advantage. Matt was great...got me into a vehicle I wanted but did not have to have. They worked with me to get the price I needed and the extras! I am concerne Matt was great...got me into a vehicle I wanted but did not have to have. They worked with me to get the price I needed and the extras! I am concerned that the Service Dept. is not open on Saturdays as I work M-F, but I'm sure we can work on that! More

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A 5 Star Experience!! From the moment I walked in to Columbia Ford/KIA. To the Moment I left with my brand new KIA Optima. I was treated with respect and courtesy. They are From the moment I walked in to Columbia Ford/KIA. To the Moment I left with my brand new KIA Optima. I was treated with respect and courtesy. They are a family owned dealership who cares about your experience and treats you like a neighbor. Which by the way my salesman (Eric Miller) just happened to be. Eric was great to work with. He listened to my needs and fulfilled them. I went in with a budget for a used car. And he was able to turn that into a brand new car. I never thought I would leave with a new car but he and Columbia Ford/KIA made it happen. I will recommend Eric Miller and Columbia Ford/KIA to anyone looking to buy a car. New or Used. Eric Gates made the financing go smooth and easy. I will definitely be a repeat customer. More

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not at all like the painful new car purchases of the past I'd always considered the experience of buying a new vehicle to be right up there with a root canal. Thank you John Senick and the guys at Columbia F I'd always considered the experience of buying a new vehicle to be right up there with a root canal. Thank you John Senick and the guys at Columbia Ford for making the experience stress free and friendly. I never felt pressured or patronized during the entire process, nor was there any sense of impatience on their part as I pressed for additional compromises to close the deal. I was treated very well - even offered lunch and beverages as I waited on the paperwork. The one area that I felt was less than optimal was the wait. Given past experiences, I feel there may some opportuity for process improvements to gain efficienies in this area. Overall the paperwork took double the amount of time I expected based on experiences at other dealerships. More

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RW "Could not be more helpful". I have experienced purchasing many vehicles from other dealerships, so when I went to Columbia Ford to look at a used vehicle, I was prepared to hear I have experienced purchasing many vehicles from other dealerships, so when I went to Columbia Ford to look at a used vehicle, I was prepared to hear the normal "sorry but we can't do that", for one thing or another. But what kept getting repeated to me was, "not a problem". So to Steve Murphy and staff when it comes time to purchase another vehicle or make a recommendation, it's "not a problem". More

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No Pressure I went in expecting and being prepared for a hard sell, but they were friendly and easy to work with. They were open about the fees and final costs up I went in expecting and being prepared for a hard sell, but they were friendly and easy to work with. They were open about the fees and final costs up front. It made buying a new car as easy as it could be. I drove home in a new vehicle feeling very good about the whole experience. Mike was very easy to work with from the beginning through to the end. More

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Past purchase, Recent Lease Great, personalized service. Chris Messier went above and beyond in 2012 to find a car for my daughter. Tony Mauro took her for the test drive and ma Great, personalized service. Chris Messier went above and beyond in 2012 to find a car for my daughter. Tony Mauro took her for the test drive and made the sale and delivery awesome. It is a Kia Rio 2012. She loves the car. Service is great. Free oil changes and tire rotations for two years. Just leased a Kia Optima. I have been a Nissan customer for over 10 years. This car is wonderful, with more bang for my buck than the Maxima I owned before. Spoke to Jake prior to arriving at the dealership. With one left in college, I didn't want to use too much of my savings. Again, I sat with Tony Mauro to determine the best car for my money and within a budget to get me through the next two years with minimal expenses. Chris Messier stopped in to say hello and they all made it so easy. Free oil changes and tire rotations for two years, 100,000/10 year warranty. The car drives like a dream and I love it. More

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Gates Does Get It I have purchased a lot of cars over the years and these guys are the best. I give .the highest marks to all departments. The Thunderbird Café is a rea I have purchased a lot of cars over the years and these guys are the best. I give .the highest marks to all departments. The Thunderbird Café is a real plus. Great food and relaxed atmosphere. Dave and Kate make it a very pleasant experience. Aaron, Chris M. and Jake worked together to make my complicated purchase happen....Fred L. More

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