Jake Borgmeyer | Page 6

Wonderful service! Clean and not much wait time! We will be back for our next oil change! Clean and not much wait time! We will be back for our next oil change! More

by cheld80 Verified Customer Verified Customer

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Informative and helpful. Communicated quickly and efficiently. My car was finished on time and was ready to go. Communicated quickly and efficiently. My car was finished on time and was ready to go. More

by elizabeth1479 Verified Customer Verified Customer

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They Made a Mistake and Took No Accountability — I Proved It Myself I brought my car in for a free-of-charge service recall related to a fuse. While it was there, Jonathan Hutchens recommended I replace m It Myself I brought my car in for a free-of-charge service recall related to a fuse. While it was there, Jonathan Hutchens recommended I replace my A/C discharge hose — which required evacuating and recharging the refrigerant. I trusted this recommendation, even though my A/C was working perfectly before the service. I hadn’t brought my car in for A/C issues, but I took their word for it. A couple of weeks later, I noticed my A/C was not blowing cold air. When I called to report the issue, I expected Jonathan Hutchens, the lead technician, to say something like, “We’ll take a look — we may have made a mistake.” Instead, he immediately got defensive and dismissive. He told me, “The system is a little more complicated than just adding refrigerant. There are multiple parts,” in a tone that was condescending and infantilizing — as if I couldn’t possibly understand how a car works. After spending nearly $2,000 on services I didn’t initially ask for, I expected more than to be brushed off and talked down to. It really left a sour taste in my mouth going into my follow-up appointment. Since Jonathan didn’t take my concern seriously, I felt I needed to do my own research so I wouldn’t be charged another unreasonable diagnostic fee (which he was alluding to in the call). I bought a manifold gauge and confirmed the low-side pressure was extremely high — 71 psi, well outside normal range. I brought the car back, insisted they check it, and asked why that hadn’t been done in the first place. No one could give me a straight answer. Jonathan, once again, was sarcastic and dismissive, saying they had done only a “visual inspection” with no diagnostic work — which made me wonder why the A/C hose was replaced at all. After going in circles with Jonathan, he finally involved Jake, the manager of maintenance, who admitted he was newer to the dealership and working to improve things. He acknowledged that diagnostics should have been done before recommending the part replacement. When Jake later called to let me know my car was ready, he confirmed what I had already discovered: the A/C system had been overcharged with refrigerant, likely due to someone confusing kilograms with pounds during the recharge. He also reiterated that the hose replacement should not have been performed without proper testing. The worst part? No one — not Jonathan, not even the head of maintenance — ever apologized or acknowledged the inconvenience or the risk I was exposed to. I had been driving for weeks with an overcharged system, which could have easily led to long-term damage to my compressor. I had to fight to get them to reevaluate their own work, and even after confirming they were at fault, there was zero accountability or ownership. That is completely unacceptable customer service. I trusted them with my vehicle, and that trust was clearly misplaced. I’ll be warning everyone I know not to visit Jim Butler Kia — and though I had planned to purchase a new vehicle within the next year, I can now guarantee it will not be with them. More

by ssnash1 Verified Customer Verified Customer

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Jim Butler Kia did a wonderful job with my Kia. I was very pleased thanks. I was very pleased thanks. More

by jeskj4561@yahoo.com Verified Customer Verified Customer

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Service was awesome and quick. Everything was handled in a professional way. I would recommend Jim butler Kia to my friends. Everything was handled in a professional way. I would recommend Jim butler Kia to my friends. More

by gade.rc452 Verified Customer Verified Customer

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Both of my sales people were very helpful and nice I would recommend them all the time would recommend them all the time More

by jacoreyjones96 Verified Customer Verified Customer

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I have been very satisfied with my experience with Jim Butler Kia, beginning with the purchase of my 2022 Kia Sorento, the visit to the service department for oil change. I am very happy that I have chos Butler Kia, beginning with the purchase of my 2022 Kia Sorento, the visit to the service department for oil change. I am very happy that I have chosen Jim Butler for my automotive needs More

by mike356 Verified Customer Verified Customer

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They done a very job I let all my family and friends know about how good they is thank for working with me about how good they is thank for working with me More

by christopherchurchman294 Verified Customer Verified Customer

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very professional and helpful. timely based service. definitely worth going and worth every penny spent timely based service. definitely worth going and worth every penny spent More

by Chetan Shah Verified Customer Verified Customer

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Great service, customer focused, knowledgeable staff and service department second to none!! Definitely a superior dealership service department second to none!! Definitely a superior dealership More

by Randy Verified Customer Verified Customer

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