Jake Blackman | Page 12

Service department has been fine with my first oil change. I had an appointment. It still took 1-1/2 hours but that was okay. However, the sales department has not followed up on some issues that I change. I had an appointment. It still took 1-1/2 hours but that was okay. However, the sales department has not followed up on some issues that I had on the first day I picked up my truck. 1. I asked for an owners manual. I was told they would get me one and mail it or I could pick it up. It's never happened. 2nd, and this is the big one. The day I purchased my truck, after it was detailed and running boards put on, I came to pick up the truck and noticed that the detailers had scratched the paint on both driver's fron and rear door. There was also a paint chip now in the drivers door that was not there the day before when I decided to buy the truck. The sales manager said it was no problem and sent it over to buff the scratches out. They only did the drivers door but not very good as I can still see it everytime I get into the truck. The rear door scratches are still there as well. I was told the paint shop had to order touch up paint to fix the chip in the middle of the driver's door and they would call me in a week or so. That was on January 31st. I still have not heard from them. You'd think that during the 1-1/2 hours I was there waiting for my oil to get changed and tires rotated that they would have updated me on the paint issues? I don't know. Maybe the sales department and service department don't talk to each other? PS I don't remember names well so you should update this rating form to have everyone's picture on it. More

by DSJONES1 Verified Customer Verified Customer

Report | Print

X x x x x x x x x x x x x x x More

by NMALICOAT Verified Customer Verified Customer

Report | Print

They were all great would recommend them to my family and friends. Go see Zella she is awesome friends. Go see Zella she is awesome More

by yadiradlt17 Verified Customer Verified Customer

Report | Print

We had a good experience at Your dealership. Everyone is courteous and willing to help. Everyone is courteous and willing to help. More

by rubyheinen Verified Customer Verified Customer

Report | Print

Very pleasant experience all around. I hate car buying because of the dealership experiences I have had in the past. This was a total 360 degree experience. Painless buying experience fr I hate car buying because of the dealership experiences I have had in the past. This was a total 360 degree experience. Painless buying experience from start to finish! More

by LM Verified Customer Verified Customer

Report | Print

Great experience. The sales staff were great to work with. I will recommend Brogden to all my friends. The sales staff were great to work with. I will recommend Brogden to all my friends. More

by tjgiefer Verified Customer Verified Customer

Report | Print

I’m very satisfied with the experience I have had with this dealership, I’m a long time costumer and plan to continue being one, thank you. this dealership, I’m a long time costumer and plan to continue being one, thank you. More

by Dennis winslett Verified Customer Verified Customer

Report | Print

The service was very quick and the staff was super friendly. They always do a great job friendly. They always do a great job More

by tnorman9999 Verified Customer Verified Customer

Report | Print

Made the car buying process easy! Answered all questions and set clear expectations. Thank you! Answered all questions and set clear expectations. Thank you! More

by alisonmelton0 Verified Customer Verified Customer

Report | Print

Made the car buying process easy! Answered all questions and set clear expectations. Thank you! Answered all questions and set clear expectations. Thank you! More

by alisonmelton0 Verified Customer Verified Customer

Report | Print