Jacqueline Bernald
Jacqueline Bernald at Spitzer Kia Cleveland

Jacqueline Bernald | Page 3

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.8
42 Reviews
4.8

42 Reviews

Write a Review

42 Reviews of Jacqueline Bernald

March 15, 2026

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Employee Rating

The team of worker's Saturday was fast and efficient. Would recommend them highly. Thanks More

by DPASKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Spitzer Kia Cleveland responded

It’s great to hear our Saturday team provided fast and efficient service for your Kia Sportage. Thank you for recommending us, and we look forward to assisting you again.

March 15, 2026

Dealership Rating
Employee Rating

There service was perfect as always. I am glad I bought my car there. Thank you! More

by LUIS-GONZALEZ31
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Mar 15, 2026

Spitzer Kia Cleveland responded

It’s wonderful to hear your Kia received perfect service once again. Jacqueline is grateful for your loyalty and glad you’re happy with your purchase. Thank you for trusting us with your vehicle.

March 14, 2026

Dealership Rating
Employee Rating

New experience for me and I'm very satisfied Everyone is always looking to help. It's nice to be with people like this. More

by jmajor440
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Mar 14, 2026

Spitzer Kia Cleveland responded

We’re delighted your first experience was positive and that our team was so helpful. Thank you for sharing, and we look forward to assisting you again.

March 05, 2026

Dealership Rating
Employee Rating

The service was quick and easy I didn't have to wait long which is always a good thing. More

by W.A.BATTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2026

Spitzer Kia Cleveland responded

Thank you for sharing your experience with our Kia service. We’re happy we could complete your K4’s maintenance efficiently so you could get back on the road. Please reach out whenever you need us again.

February 26, 2026

Dealership Rating
Employee Rating

Excellent service, professional and knowledgeable employees Very clean dealership, thank you for taking such great care of my KIA Soul. More

by lacibug1016
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Feb 27, 2026

Spitzer Kia Cleveland responded

Thank you for recognizing Jacqueline and our service crew for professional and knowledgeable work. We’re glad our clean facility and attention to your Kia Soul met your expectations. We appreciate your trust and look forward to caring for your Kia on future visits.

February 14, 2026

Dealership Rating
Employee Rating

Pleasant customer service and knowledgeable any efficient and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to t More

by jersed73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Spitzer Kia Cleveland responded

It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.

February 06, 2026

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Employee Rating

She said the car will be ready within 90 minutes and it's ready as stated. They checked the car and didn't find anything wrong with it. She was curtious and respectful. More

by Krandy63
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Feb 06, 2026

Spitzer Kia Cleveland responded

It’s great to hear Jacqueline had your Kia Forte ready in the promised 90 minutes and found everything in good order. Thank you for noting her courteous and respectful service. Please let us know if we can help again.

February 05, 2026

Dealership Rating
Employee Rating

Terrible no communication Experience was bad. Nobody ever called me to tell me my cat was ready. Bette yet even told me my cat was going to be there over night. I had to call several times myself More

by njasper103
Recommend Dealer
No

Other Employees Tagged: Jacqueline Bernald

Feb 11, 2026

Spitzer Kia Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Feb 11, 2026

Spitzer Kia Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 01, 2026

Dealership Rating
Employee Rating

Background music in the showroom is one thing, blasting at concert level is beyond appropriate. One cannot hold a conversation without having to raise their voice to be heard. More

by rawa321
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Feb 01, 2026

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

January 30, 2026

Dealership Rating
Employee Rating

The service department is fantastic I've worked with all the service advisors and they are all very knowledgeable about my car and help me with anything I need. More

by jmay6
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 30, 2026

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

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