Jacob Stevenson
Jacob Stevenson at Performance Buick GMC

Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9
55 Reviews
4.9

55 Reviews

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55 Reviews of Jacob Stevenson

August 13, 2025

Dealership Rating
Employee Rating

I basically paid over $200 for nothing. They didn’t change my oil, fix my brakes, changed any fluids. I was onsite for over 3 hours and then they tried to give me a bill for possible fixes More

by Agentsocks74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Thorn

August 12, 2025

Dealership Rating
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John from service went above and beyond - Solid service representative. Pleasure to do business with this service department. More

by berutich.justin
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized John’s helpfulness and commitment to excellence. We wish you many safe journeys!

August 07, 2025

Dealership Rating
Employee Rating

The service was great excellent communication and Ed the service rep was very professional definitely satisfied More

by INDIANLANE15
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Aug 07, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Ed. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

July 14, 2025

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Employee Rating

Service rep very knowledgeable, attentive and customer friendly. Dealership exceeded my expectations as usual. Always a pleasant experience More

by JC29
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Jul 14, 2025

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

June 23, 2025

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Employee Rating

Great to deal with a service dept that take care of your needs . fast and friendly service. Will go back again. More

by fjadeszko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

April 11, 2025

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Employee Rating

Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More

by bdprocanik
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

April 10, 2025

Dealership Rating
Employee Rating

They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. More

by SCOTTANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Apr 11, 2025

Performance Buick GMC responded

Thank you, Scott, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 09, 2025

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Employee Rating

The service center was efficient and did a good job. Everyone was polite and helpful. More

by Bevnbern9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Apr 10, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 02, 2025

Dealership Rating
Employee Rating

My new car had a sensor ordered & replaced over 2 days. Very easy to work with, cooperative, and informative. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

Apr 03, 2025

Performance Buick GMC responded

Thank you, Christina, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

March 15, 2025

Dealership Rating
Employee Rating

Easy to schedule an appointment. Service was done on time. Work was explained at pickup. Car was ready and clean. More

by MARK.VOCCOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2025

Performance Buick GMC responded

Thank you, Mark, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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