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Jacob Stevenson

Overview Reviews (37) Inventory (155)

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Jacob Stevenson

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Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9

37 Reviews

Overview Reviews (37) Inventory (155)

4.9

37 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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37 Reviews of Jacob Stevenson

December 29, 2024

Dealership Rating

Employee Rating

Everything was great and everything was taken care of. Will always come back. Thanks a lot! Will always come back. Thanks a lot! More

by thomas.walker

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Dec 29, 2024 -

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our service team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

December 12, 2024

Dealership Rating

Employee Rating

The service writer was excellent. He was efficient, told me what my next service would be but didn’t push it on me. I waited for my car and was in and out before I knew it. Great serv He was efficient, told me what my next service would be but didn’t push it on me. I waited for my car and was in and out before I knew it. Great service, great people. More

by Brett50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: The Service Technician 5 stars

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Dec 13, 2024 -

Performance Buick GMC responded

Thank you, Brett, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

November 19, 2024

Dealership Rating

Employee Rating

Got the car fixed quickly and before they said it would be done. Did a great job be done. Did a great job More

by chris.sartor73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Michael Thorn, Dwight Phillips

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Nov 19, 2024 -

Performance Buick GMC responded

Thank you, Chris, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 29, 2024

Dealership Rating

Employee Rating

I brought my vehicle in for service. I found that the service department had great service, the repairs were done quickly, and the staff was also extremely helpful. I found that the service department had great service, the repairs were done quickly, and the staff was also extremely helpful. More

by FHERNANDEZ053193

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Oct 29, 2024 -

Performance Buick GMC responded

Thank you for taking the time to our service department a great review. We are grateful for your business and are pleased to hear about your positive experience with our team. Please drive safely and come back to see us again in the future!

October 04, 2024

Dealership Rating

Employee Rating

Overall a good experience. Was not happy about the pricing to program and replace a new key however. Was not happy about the pricing to program and replace a new key however. More

by Flag419

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Oct 05, 2024 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We are grateful for your business and appreciate your feedback on the pricing to program and replace a new key. All reviews help us to make changes where necessary. Thanks again!

August 19, 2024

Dealership Rating

Employee Rating

Performance Buick GMC is a professional organization, they provided good service from start to finish. Thank you they provided good service from start to finish. Thank you More

by JCAVN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Aug 19, 2024 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

August 14, 2024

Dealership Rating

Employee Rating

Great attention and communication. I had a very positive experience for my vehicle service. I highly recommend them I had a very positive experience for my vehicle service. I highly recommend them More

by PATGROB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 15, 2024 -

Performance Buick GMC responded

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and wish you many safe miles!

August 03, 2024

Dealership Rating

Employee Rating

Well it took well over a month to acquire the airbag recall part for my 2015 Acadia. Really no way to know if the work performed will perform if God forbid I’m in an accident. Hopefully I never have to recall part for my 2015 Acadia. Really no way to know if the work performed will perform if God forbid I’m in an accident. Hopefully I never have to find out More

by puckstpr1

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn

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Aug 06, 2024 -

Performance Buick GMC responded

Thank you for taking the time to write us a review. We apologize for the delay and appreciate your patience. For concerns regarding the service on your vehicle, please contact the dealership directly. The service manager is Douglas Ferreira and he would be happy to assist you.

August 01, 2024

Dealership Rating

Employee Rating

Excellent quick and convenient. Very easy to work with and would go back again soon Very easy to work with and would go back again soon More

by KATHY.MARINO22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Aug 02, 2024 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

July 25, 2024

Dealership Rating

Employee Rating

The service was good. The tech was pleasant and informative. No pressure sales. Yes yes The tech was pleasant and informative. No pressure sales. Yes yes More

by richiemcd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jul 26, 2024 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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